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Summary of Qualifications

  Work history of consistently exceeding performance objectives and demonstrating stellar leadership.

  Hands-on experience in medical billing and coding, with Certified Professional Coder Certification pending.

  Outstanding listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of key stakeholders, including patients, physicians, insurance providers and other stakeholders.

  Proactively identified and resolved problems in real time and implemented favorable solutions.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Word, Excel and Access; QuickBooks; Compumedic; Telecomm; and Medisoft.

Education, Training and Certificates


Certified Professional Coder Certification; pending


Certified Medical Coder, Technical Training: Practice Management Institute; earned Apr. 2008


Studied Business Administration/Marketing, California State University, San Bernardino


Associate of Arts (AA), San Bernardino Valley College

Work Experience


Self-Employed (Independent Contractor), Specialty Medical Billing, Inc. Sept. 2007-Present


Title, Inland Cardiothoracic Surgical Associates Feb. 2005-Aug. 2007

Office/Medical Billing Manager, Alan E. Malki, M.D. 1997-2005

  Demonstrated strong leadership skills while serving as Medical Billing Manager for all accounts.

  Completed a wide variety of administrative duties, including transcription and credentialing.

  Processed accounts receivable, accounts payable and payroll in a timely and efficient manner.

  Trained, mentored and coached administrative personnel on best practices of operations.


Office Manager, William W. Goral, M.D. Sept. 2004-Feb. 2005

  Helped launch a new medical practice in cardiac surgery such as setting up every aspect of the office, including the electronic billing system, telecommunications and computer network.

  Spearheaded the new medical group and PPO contracts, including credentialing and hospital privileges.

  Oversaw all scheduling, including for surgeries, as well as insurance authorization and medical records.

  Processed accounts receivable and accounts payable in a quick and efficient fashion.


Interim Office Manager, Inland Cardiothoracic Surgical Associates 1986-1997


Cardiac Surgery Coordinator, Inland Empire Heart Institute 1981-1986


Respiratory Care Office Coordinator, St. Bernardine Medical Center 1977-1981

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