Driven, focused and inspirational leader with over 10 years of design experience and eight years of valuable expertise in the educational technology field. Facilitator and trainer for education, business, and consumer-level clientele. Developer of effective teams that serve to manage projects and fuel innovation. Creative and diligent with a strong history of relationship management and an unmatched work ethic. Natural-born leader and driver of growth and innovation amongst clients, peer colleagues and the like. Able to offer constructive feedback, both in group and independent contributor settings. Fast learner who adapts well to emerging technologies. Seeking a role that will allow for use of skills, as well as offer opportunities for continued career growth.

Customer Service | Active Listening | Relationship Building | Interpersonal Communication | Training & Development

Graphic & Web Design | Conflict Resolution | Process Improvement | Account Management | Customer Service

Project Management | Apple Computer Software | iOS Troubleshooting and Technical Support | Leadership

Adobe Creative Cloud Software | MS Office | Corel | Adobe Photoshop, Illustrator, InDesign, PageMaker

APPLE COMPUTERS

Creative Trainer, 2013 2016

         Delivered unsurpassed training for Apple end-consumers, including education and business professionals

         Inspired and engaged audiences at all levels including those that consider themselves lifelong learners; conducted trainings that lasted up to two hours total

         Maintained a strong sense of approachability and welcomed the highest level of feedback amongst trainees

         Continually innovated in role to develop new programs and related best practices

         Also offered iOS and Mac OSX software support as needed

Creative/Lead Creative Trainer, 2006 2013

         Managed a team of Apple professional facilitators; directed scheduling, training queue workflows and event planning efforts

         Led all-store initiatives for Apple Retail employees; worked in collaboration with the Apple leadership team to train and recognize personnel

         Served as Acting Manager for four months in 2012; efficaciously maintained and managed daily operations and strategic objectives focused on innovation, performance growth and surpassing Apple expectations

         Offered superb training for end-consumers of all backgrounds; exuded sound facilitation skills and expansive knowledge regarding all Apple software

PUBLICATION PRINTING

Graphic and Web Designer, 2003 2006

         Managed digital media across PC and Mac systems, thus creating an archival system for all graphic design media files

         Adhered to company initiatives to uphold the highest organizational levels in storing digital media across 100 projects weekly

         Worked directly to use software to convert files to be Mac-friendly and set for press

         Designed and maintained client files for print jobs; included orders for business cards, fliers, brochures, posters, books and website content


         Trained and developed employees on new equipment and processes to ensure congruency team-wide

         Worked with a team of five Graphic Designers to prepare print jobs for internal presses; also collaborated with 10 Pressmen and bindery professionals across an office comprised of five total staff members

         Ensured sound customer relations; handled all call-backs and arranged for personal meetings to communicate with each regarding specific jobs

         Also worked collectively with clients to gather information that was vital in order to facilitate jobs from first contact to final product hand-back

First Nebraska Bank

New Accounts, 2000 2003

         Collaborated with a group of 20 staff members at a financial institution that offered client services from new account first contact to end-processing of daily financials

         Managed new account openings in accordance with all applicable federal banking laws

         Balanced daily TT&L accounts, audited internal accounts and led bill pay across the institution

         Serviced daily customers in meeting their respective banking needs; balanced a personal cash drawer, encoded checks and prepared payables for nightly processing

         Always provided exceptional service and maintained the confidentiality of each end-consumer in handling their respective accounts

         Honored by First Nebraska Bank as one of the Women in Business for Douglas County, NE, recognized as being an outstanding representative of First Nebraska Bank

Faux finisher

President/Owner, 1996 2001

         Financed and incorporated Rock Studios, Inc. in 1999; managed bookkeeping, TT&L, bill payments and tax information for the company, as well as assessed pertinent financial trends

         Developed a full line of exterior faux paint finishes using water-based materials on concrete statuary, used to display the concrete as marble, granite or bronze

         Made certain that all finishes aligned with company standards and offered a lasting finish for 10-15 years

         Drove the delivery of exceptional customer service and created a 'word of mouth' advertising campaign that continually fueled Rock Studios to exceed competition standards in a tristate region

         Developed and maintained an internet presence that expanded communication efforts and client advertising

         Created an online catalog that featured over 200 pieces and unlimited variation

         Innovated and maintained marketing efforts including expansion into local trade shows

• Strategically developed and administered budgets to maximize use of resources, control costs and maximize profits while creating working capital vital to ongoing success

         Honored by the Small Business Administration as Outstanding Entrepreneur of the Year in the state of Nebraska

Completed Courses, Art Education K-12/Graphic Design, University of Nebraska at Kearney