Yyyyyy x. yyyyyy

Eager to contribute extensive customer service talents and experience toward supporting a progressive organization in optimizing bottom-line performance

Customer Relations ~ Credit & Collections ~ Problem Solving ~ Account Servicing

Negotiating ~ Project Coordination ~ Retail ~ Airline Security ~ Merchandise Management

         Strong skills in customer service, account administration, payment processing, documentation, data entry, relationship management, and training new hires.

         Skilled at establishing, implementing, and maintaining procedures and controls to accelerate workflow, reduce expenses, heighten customer satisfaction, and boost quality levels.

         Reputation for professionalism, integrity, attention to detail, a team-based work approach, and commitment to confidentiality.

         Well-developed communication, multi-tasking, teaching, and conflict resolution skills.

         Leverage polished skills in active listening and reflecting to establish rapport with customers and effectively resolve disputes and issues.

         Excel in analyzing complex data, choosing appropriate course of action, and reporting findings.

         Thoughtful and persistent negotiator with an exemplary ability to placate frustrated customers and resolve difficult situations with flexibility and sensitivity.

         Demonstrated success in skip tracing, debt recovery, loan administration, up-selling, and delivering first-rate service and support.

         Proactively establish effective and cohesive working relationships with all levels of an organization.

Delta Air Lines LAX, Los Angeles, CA, 2016 to Present

Ready Reserve Ramp Agent

         Check, lift, load, unload, and transport baggage, mail, and cargo to and from correct aircraft in alignment with safety and security policies and procedures.

         Guide incoming and departing aircrafts from gate positions to ensure on-time connections.

         Effectively operate ground equipment to secure, load, and unload plane.

Huntleigh USA LAX, Los Angeles, CA, 2014 to 2016

Supervisor - Transportation Security Officer / Private Charter Screening

         Adhered to TSA-approved private charter standard security protocols in screening passengers to detect threats such as explosives.

         Operated handheld metal detectors and conducted physical search of baggage and passengers.

         Aimed to constantly optimize efficiency, passenger and crew security, customer satisfaction, and a safe and secure traveling experience.

         Administered screening for professional sports teams, celebrities, VIPs, and political officials.

Continued

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

Lowe's, Los Angeles, CA, 2012 to 2015

Installed Sales Coordinator

         Seamlessly liaised between customers, vendors, installation professionals, and contractors to spearhead customer projects from initiation to completion.

         Maintained customer sales contracts and order management system, processed invoices, confirmed installation appointments, and disseminated regular surveys to gauge customer satisfaction levels.

         Trained new associates on all facets of installed sales project management.

Executive Financial Enterprise, Los Angeles, CA, 2008 to 2010

Collections Account Manager

         Contacted debtors though outbound calls and written correspondence, and leveraged sharp negotiating skills to establish repayment arrangements for large, global accounts.

         Coached, instructed, and mentored new associates, maintained meticulous records, and ensured consistent compliance with government regulations.

         Resourcefully and successfully located delinquent customers through a broad range of channels.

Nordstrom, Los Angeles, CA, 2006 to 2007

Cosmetics Sales Associate

         Demonstrated and recommended beauty products, and provided instruction in make-up application.

         Performed up-selling, arranged visually appealing merchandise displays, and launched promotions to maximize store revenues.

         Fostered, nurtured, and maintained strong customer relationships to maximize loyalty and repeat business.

         Exhibited solid interpersonal skills in facilitating sales transactions.

Ameriquest Mortgage, Santa Monica, CA, 2002 to 2004

Account Executive

         Critically assessed creditworthiness of applicants to determine and minimize level of risk to mortgage company.

         Recommended suitable loan products and facilitated constant compliance with regulatory criteria.

         Demonstrated excellent talents in loan origination, underwriting, and closing.

         Assisted borrowers in evaluating and arranging affordable debt repayment options.

Los Angeles Unified School District, Los Angeles, CA, 2001 to 2002

Special Education Assistant

         Presented curriculum to students via lectures, discussions, role-playing, and demonstrations.

         Observed, documented, and reviewed students' performance and progress.

         Provided tutoring one-on-one and in small groups to reinforce learning concepts presented by teachers.

         Instructed disabled students in use and care of assistive devices and supportive technology.

Hunter Douglas M&B, Los Angeles, CA, 2000 to 2001

Customer Service Representative

         Delivered superlative customer service by processing orders and transactions, performing data entry, maintaining computerized records, and tactfully resolving issues or complaints.

Los Angeles City College, Los Angeles, CA

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

DEAR__________________:

I am currently seeking a challenging career opportunity in a (INSERT TARGET POSITION) and am submitting my resume for your review. In advance, thank you for your time and consideration.

I bring to you a seasoned background in customer service roles, recent experience in airline security, and exceptional talents in collections, sales, project leadership, and staff training. My well-developed problem solving skills, creativity, and calm demeanor will certainly prove immediately beneficial to your organization. To complement these qualifications, I offer a steadfast commitment to driving continuous improvement within the organization which is paramount to fueling revenue production and consistent business growth.

As a proactive contributor to your organization, you will find me to be a self-motivated professional committed to supporting you in achieving your objectives through self-sufficiency, versatility, confidence, and dedication. I am confident that I could be a valuable asset to (INSERT NAME OF COMPANY), and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy