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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


  • Detail-oriented technical Professional with 20+ years of experience providing support and managing IT projects.
  • Possesses an in depth knowledge of software development, system implementation, networking and desktop support.
  • Experienced in identifying individual needs and developing innovative solutions.
  • Recognized for ability to significantly improve existing technical support processes.


Key Areas of Expertise


  • Contributed extensively to migration from Lotus Notes to MS Exchange/Outlook for 1,500 users; oversaw scheduling, training and support operations (Swiss Re).
  • Facilitated introduction, promotion and rollout of ContactOne Portal and Servicedesk (Swiss Re).
  • Streamlined existing file replication processes between 5 NAS surety branch offices and home office, resulting in $7k in annual savings (Swiss Re).
  • Ensured business continuity by overseeing annual disaster recovery exercises (Swiss Re).


Professional Synopsis


Swiss Re, Manchester, NH 2003-Present

Senior Field Services Engineer (2009-Present)

  • Utilize strong technical background to provide primary support to 60 local laptop and mobile device users, as well as 1,500 users nationwide.
  • Demonstrate excellent project management abilities while steering global infrastructure projects to an on time completion.
  • Leverage in depth knowledge of printer support and IT asset management to serve as a representative on several global support teams.

Computer Operator (2003-2009)

  • Leveraged excellent technical skills to provide support to 60 local users and 40 remote users across 9 locations.
  • Simplified complex IT concepts; conducted training on various technical topics.
  • Associated duties included completing daily, weekly and monthly cycle processing for POINT, CCS and CPS applications.
  • Strategically manage iSeries administration, to include system backups and monitoring system logs.


Lewtan Technologies, Waltham, MA 1993-2003

Sr. Network Engineer (2000-2003)

Sr. Software Engineer (1998-2000)

Operations Manager (1996-1998)

Network Assistant / Network Administrator (1993-1996)


Education & Professional Development


Bachelor of Science in Computer Engineering, Clarkson University, 1993

MCP Windows 3.1; 1995

MCP Windows NT 4.0 Server; 1999

ITIL Foundation v3 Certification; 2011

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