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- Dynamic Leader who offers a background in Hospitality Operations Management, High-Volume Sales / Marketing, Event Coordination, Team Building, Training / Development, Strategic Analysis / Planning, and Trends Tracking; contributes talents in Profit / Loss, Forexxxxxxsting, Budget Control, Process Improvement, and Compliance; and exhibits an ability to see the big picture within evolving markets while excelling in high-pressure situations.
- Top Performer who boasts above-average xxxxxxreer results, and who xxxxxxn make decisions to reflect positively on operations in alignment with a company s vision, value, and goals to attain a signifixxxxxxnt competitive advantage.
- Excellent Communixxxxxxtor who builds and sustains synergistic relationships with senior-level hospitality management, business / operational peers, suppliers / vendors, guests, and customers; who excels in both autonomous and collaborative work environments; and who leads key staff by example and with integrity.
Assistant General Manager
Xxxxxxpitalized on the opportunity to direct results-focused operations for a 179-room full-service oceanfront resort, including implementing control room with dispatch systems for housekeeping to boost productivity.
Initiated a performance and referral bonus program for departments, and recruited strong management teams.
Empowered staff members to promptly resolve issues and satisfy guest requests.
Achieved signifixxxxxxnt increase in responsibilities within the first 2 months of employment.
Increased base occupancy with improved OTAs focus and attained higher ADR via aggressive rate oversight.
Owner ￨ Director of Sales
Strategixxxxxxlly steered relationship development and management of agency s new prospects while maintaining an 80% retention and re-book rate, along with creating budget and marketing plans and forexxxxxxsting reports.
Effectively established expertise while profitably growing group-wide business by 10 20 groups annually.
Personally closed an average of 65% of all leads.
Honored with Rookie of the Year award in 2010.
Achieved between 110% to 120% of projected monthly sales goals.
Generated 15+ bookings daily via orchestration of successful promotional xxxxxxmpaigns.
Assistant General Manager
Utilized broad scope of industry knowledge toward leading forward-thinking overhaul of front office and food / beverage departments to comprehensively improve core productivity, service, and guest satisfaction levels.
Built beneficial relationships with union representatives to remain free of employee grievances, along with cost-effectively managing union contract negotiations and handling daily checklists, SOPs, and standards.
Lowered beverage costs from 41% to 21% by adjusting liquor inventory processes.
Generated a 30% increase in covers by redesigning restaurant and happy hour menus.
Designed, developed, and implemented a new and popular full-service breakfast program.
Saved $100,000+ annually by leading acquisition of outside parking management to internal staffing.
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Director of Operations ￨ Assistant General Manager (2008)
Maximized bottom-line performance for this 134-room full-service boutique hotel with 30,000-square-feet of xxxxxxtering space, including growing ADR, occupancy, and RevPAR index within a newly defined tougher comp set.
Initiated new internet booking engine with zero commission, and interfaced live-time 14-room type availability and group block reservations to increase web bookings and consistently save operational expenses.
Led strategic guest room renovations for 2008 while coordinating signifixxxxxxnt components for 2009 s budget.
Reduced overall beverage costs from 40% to 17% and food costs from 39% to 25%.
Completed total guest room renovation in 2008 to save $150,000 on a $600,000 budget.
Initiated the property s first-ever safety committee and preventative maintenance program.
Increased web-based bookings from 16% to 38% and saved $36,000+ annually in commissions.
Improved transient and group occupancy and rates to target loxxxxxxl negotiated rates and group accounts.
Front Office Manager (2007 2008)
Led targeted decision-making among solutions-oriented front desk operations, including designing and developing front desk training and policies manual while enhancing employee performance and creating a synergistic workforce by leading regular department meetings on guest satisfaction and / or empowerment.
Served as spokesperson for Star Report and GSI program, and tracked and measured departments regularly.
Improved overall GSI scores from a starting point in the 70s to 90+.
Honored with Manager of the Quarter during first quarter of employment.
Reduced initial employee turnover rate from 130% to 10% via staff restructuring.
Achieved a $10 ADR growth in rate integrity via aggressive rates through NetRez and Extranets.
Increased reservations and drove hotel booking via CRS and GDS by implementing 3rd party marketing.
Front Desk Supervisor
Applied strong leadership talents toward directing fast-paced front desk operations for this 376-room full service convention hotel, including 20,000-square-feet of xxxxxxtering space within a competitive hospitality market.
Honored for job performance excellence with Employee of the Month award in 2007.
Built and sustained productive operations by training front desk and guest services agents.
Front Office Manager
Played a vital role in directing customer service-focused front office operations for this 62-room oceanview hotel, including mentoring and managing a team of front office associates to meet and / or exceed objectives.
Exceeded city average ADR during peak season and special events.
Improved scores on blind hotel inspections and lowered guest complaints.
Microsoft Office Suite ￨ NetRez ￨ GDS ￨ CRS ￨ Sabre ￨ SynXis CR ￨ Extranets
Hiring Agent Name
I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding xxxxxxreer with your company, and xxxxxxn offer cross-functional experience in Hospitality Operations Management, High-Volume Sales / Marketing, Event Coordination, Team Building, Training / Development, Strategic Analysis / Planning, and Trends Tracking. I am also well-versed in Profit / Loss, Forexxxxxxsting, Budget Control, Process Improvement, Compliance, and Guest / Client Relations, among other areas.
To complement my background, please note that I completed extensive undergraduate studies in Business Administration at Treasure Valley Community College. I am also proficient in diverse software, including Microsoft Office, GDS, CRS, Sabre, SynXis CR, and Extranets.
Recently, as an Assistant General Manager for Shilo Inn Suites Resort, I expertly directed results-focused operations for this 179-room full-service oceanfront resort, including driving success by implementing a control room with dispatch system for housekeeping to boost key productivity and efficiency. Within this role, I also successfully initiated a new performance and referral bonus program for all departments, and recruited strong management teams to meet goals.
A sampling of my achievements included:
Empowering every employee to promptly resolve issues and satisfy guest requests.
Attaining a signifixxxxxxnt increase in responsibilities within only the first 2 months of employment.
Increasing base occupancy with improved OTAs focus and attaining higher ADR via aggressive rate oversight.
[ Suggestion! Address Here Any Skills / Qualifixxxxxxtions / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional hospitality leadership experience.
I look forward to hearing from you, and thank you in advance for your xxxxxxreful consideration.
Yyyyyy x. yyyyyy
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