Key Contributor and Effective Leader with several years of experience in administrative and operational roles in fast-paced and high-stress environments within a variety of industries. Experienced developing unique business strategies, leading cross-functional teams, and addressing customer inquiries. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings.

  Direct all human resources operations within a retail store environment with a concentration on improving employee morale/retention and improving productivity levels

  Perform full-cycle recruiting which includes reviewing resumes, scheduling interviews, and making hiring recommendations in addition to training all new and existing team members

  Diffuse difficult employee relations issues as needed, track time and attendance, and assist the Store Manager with all ad hoc projects as needed

  Successfully manage all community service, employee development, and safety programs within the store

  Oversaw all day-to-day operations within the store which included supervising team members, providing individualized coaching, creating schedules, and handling difficult customer service situations

  Assisted the District Manager as needed with the oversight of other stores within the area, monitored inventory levels, and implemented unique business development strategies focused on increased revenue

  Played a lead role in team focused on increasing community brand awareness and involvement which required significant communication and interpersonal abilities

  Successfully achieved record setting sales on a consistent basis in addition to coordinating a variety of events such as food drives and Chamber of Commerce volunteer events

  Perform a wide variety of business development and sales functions within a fast-paced retail environment with a concentration on increasing revenue and customer satisfaction

  Assist clients with selecting merchandise based on their preferences and oversee minor jewelry repair which includes replacing watch batteries, sizing jewelry, and cleaning jewelry

  Maintain a strong knowledge of operational best practices and current promotions in order to consistently uphold the organization s brand image

  Recognized as highest sales performer within the store

  Directly managed a variety of administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency within the organization

  Oversaw the scheduling of appointments, coordinated a wide variety of events, and processed all requests for assistance from customers

  Played a lead role in several ad hoc projects which required significant time management abilities in addition to a strong knowledge of Microsoft Office Suite and Microsoft Publisher

  Coordinated several operational functions within a high-stress environment which included supervising up to 3 staff members and providing administrative support to store ownership

  Handled employee scheduling in addition to overseeing all employee coaching and disciplinary feedback

  Utilize exceptional communication abilities to oversee the design and implementation of an advertising campaign which included a web-site and coupon design/implementation

  Managed all store inventory levels along with ensuring all customer needs were addressed via in-person, phone, or e-mail