Outstanding communication, relationship-building, and public speaking skills; extensive experience serving as the primary point of contact for clients.

  Proven ability to identify and address individual client needs, work with diverse customer bases, and adapt messaging to reach varied audiences.

  Strong supervisory background including training staff on policies, procedures, inquiry resolution, and customer service.

  Adept at creating partnerships with community resources and liaising with project stakeholders.

Palm Beach County Library System 2009 - Present

Adult Services Reference Librarian, Loxahatchee, FL (2014-Present)

• Apply reference skills and depth of knowledge toward providing an excellent patron experience.
• Develop engaging adult programming to attract new visitors and increase return visits.
• Seek out and schedule presenters; raise community awareness to promote events.

Head of Youth Services, Boynton Beach, FL (2009 2014)

• Oversaw all aspects of operations for the Youth Services Department and achieved highest programming statistics in the county.
• Supervised employees, students, and volunteers to ensure exceptional customer service.
• Utilized strong interpersonal communication skills to effectively answer patron inquiries and provide reference and readers' advisory services.

Palm Harbor Public Library, Palm Harbor, FL 2008-2009

Children s Librarian

• Fulfilled critical role overseeing daily operations and delivering first-rate customer service.
• Created and coordinated programs designed to reach existing library patrons as well as underserved populations.
• Assisted patrons with understanding available services and how to use library materials; provided instruction and guidance in line with visitors objectives.

Miami-Dade County Public Library, Miami, FL 2006-2008

Children s Librarian

• Planned, organized, implemented, and presented children s story times and other children s programs.
• Conducted outreach programs to connect with schools, daycare centers, and other designated agencies.
• Provided reference assistance and reader advisory services in a fast-paced public services environment.

Monrovia Public Library, Monrovia, CA 2001-2005

Adult Services Librarian

• Assumed integral position providing information to patrons, managing library pages, and cataloging.
• Increased community awareness through effective collaboration with local businesses, key to obtaining grants and in-kind donations.
• Liaised with school districts, community center, and local juvenile detention hall to recruit and encourage teens to explore library services.
• Served as MCLS Chairperson for the Young Adult Committee (2003-2004) and presented as guest speaker at MCLS Young Adult Workshop, YA Programming for the Monetarily Challenged.

San Jose State University, San Jose, CA 2001

Master of Library and Information Science

San Francisco State University, San Francisco, CA 1993

Bachelor of Arts in Radio and Television