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The Following Text Is An Unformatted Professional Resume Sample
From The Writers At The Resume Writing Group, Inc.
This Resume Has Not Been Formatted
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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Profile of Qualifications
Strong leadership abilities, with a proven track record of fostering a positive work environment, providing effective coaching and conducting in depth training to improve performance.
Possesses a strong knowledge of state / federal debt collection laws and regulations.
Recognized for the ability to significantly increase efficiency throughout all daily operations.
Excellent interpersonal communication skills, instrumental to delivering top notch customer service.
Key Skills
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Operations Manager Quality Assurance |
Process Improvement Regulatory Compliance |
Training & Development Customer Service
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Professional Synopsis
DriveTime, Mesa, AZ 2014-2017
Lease Servicing Manager
Demonstrated strong leadership skills while overseeing day to day office operations; focus heavily on employee performance and increasing efficiency.
Thoroughly reviewed assignments to ensure accuracy and quality assurance.
Developed and implemented highly effective training processes for new employees.
Ensured adherence to all company policies throughout all daily operations.
DriveTime, Mesa, AZ 2011-2014
Customer Service Manager
Delivered top notch service to internal and external customers; skilled in conducting effective customer service training for team members.
Heavily involved in on boarding initiatives, including recruitment, screening and hiring.
Implemented and tracked metrics; devised action plans to improve performance as necessary.
Streamlined existing processes, resulting in significantly increased efficiency throughout office operations.
Maintained adherence to all company policies and regulations.
DriveTime, Mesa, AZ 2008-2012
Collection Manager
Built a high performance team of Loan Advisors; continually increased efficiency and reviewed work to ensure quality control.
Implemented daily goals and metrics to accurately track team performance.
Exemplified excellent leadership skills while thoroughly coaching and training team members.
Pioneered existing processes to resolve inefficiencies and increase responsiveness.
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