Yyyyyy x. yyyyyy

Senior-level Management Executive

Operations ~ Strategic Planning ~ Program management

Project Management ~ Team-Building, Training & Leadership ~ Business Development

         Solid background in executive leadership spanning health reform, employment services, public policy, strategic planning, project/program portfolio management, and multimillion dollar budgetary control.

• Adept at seamlessly collaborating with key stakeholders and effectively coordinating initiatives to optimize productivity, control expenses, heighten service delivery, and achieve organizational performance goals.

         Substantial project management experience with the ability to identify requirements and facilitate delivery within timeline, quality, and fiscal constraints.

         Outstanding talents in data analysis, forecasting, program administration, and personnel management.

• Effective at aligning both internal and external resources to achieve both enterprise and client objectives.

Cognosante, 2011 to Present

Vice President, Business Process Outsourcing & Consumer Services (BPO & CS) 2015 to Present

         Govern portfolio of BPO & CS projects at the highest level with critical accountability for P&L, contract administration, client relationships, business development, and continuous improvement.

         Implement operating plans, administer budgets, and supervise Health Reform and Public Policy practice.

         Oversee Center for Policy Excellence including rule analysis and program evaluation and optimization.

Senior Director, Health Reform and Public Policy 2013 to 2014

         Established Center of Policy Excellence and provided expert guidance to executive team and senior managers on national, regional, and health policy initiatives.

         Scrutinized quality and effectiveness of Cognosante programs, tracked public policy issues and decisions, conducted comprehensive research, and provided full-scope strategic planning and operations management.

         Recruited, hired, and trained multiple policy experts to support internal projects, administered annual performance reviews, and structured training program to continually update team on all health reform related policy.

         Fostered and maintained cohesive relationships with legislative offices, allied groups, stakeholders, and partners.

         Authored and published articles on Affordable Care Act and health reform for The Pulse.

Director, Strategic Solutions 2012 to 2013

         Masterminded planning, development, coordination, and execution of strategic solutions and partnerships to new uncover and secure new opportunities, and amplify existing business.

         Crafted informative and compelling responses to fuel business growth and brand awareness.

Project Manager, Senior Business Analyst, Senior Consultant 2011 to 2012

         Delivered comprehensive policy expertise in Human Services, Medicaid and Workforce programs with an emphasis in data analysis, process development, risk assessments and mitigation, and solution design.

         Completed assessments of client organizations to identify needs and facilitate transformational change.

District of Columbia Department of Employment Services, 2011

Acting Director

         As member of Mayor's Cabinet, directed operations within District of Columbia's workforce and training agency such as program administration, information technology, human resources, staff development, and multimillion dollar budget administration.

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Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

National Association of State Workforce Agencies (NASWA), 2009 to 2011

President 2010 to 2011 President-Elect 2009 to 2010

         Promoted ongoing professional development among state administrators of unemployment insurance laws, employment services, training programs, employment statistics, and labor market information and other programs and services provided through publicly-funded state workforce system.

Brookline College, 2010 to 2011

Adjunct Faculty

         Delivered courses in Business and Public Administration to undergraduate students, graded tests and assignments, and enforced adherence to classroom policies.

Arizona Department of Economic Security, 2006 to 2011

Administrator

         Steered the complete spectrum of operations for state employment programs including Veteran programs, Employment Service, Workforce Investment Act, Trade Adjustment Act, Jobs Program, Work Opportunity Tax Credit, Foreign Labor Certification, Unemployment Insurance, and Federal Bonding.

         Controlled $100M+ annual Employment Administration budget to support sections encompassing information technology, public and constituent relations, program policy, and daily operations.

         Oversaw diverse portfolio of IT projects including managing high-level requirements, system design, acceptance, and implementation strategy.

         Responded to constituents and prepared reports, press releases, legislation, and other correspondence.

         Supervised human resources and salary administration for 800+ employees within Employment Administration.

Arizona Department of Economic Security, 2004 to 2006

Deputy Program Administrator

         Spearheaded state s unemployment insurance program including call center management, service level agreements, $26M budgetary control, personnel training, and IT project management.

         Prepared complex reports, press releases, and legislation for approval by senior and executive leadership.

Texas Health and Human Services Commission, 1990 to 2004

Program Manager 1998 to 2004

         Proficiently administered programs for Supplemental Nutrition Assistance Program (Food Stamps), Temporary Assistance to Needy Families (TANF), and Medicaid.

         Leveraged HR skills to oversee hiring, staff development, performance management, and leaves of absence.

         Governed annual program budgets and associated inventory and equipment.

         Regularly audited Electronic Benefits Transfer activities to ensure strict compliance with security regulations.

Business Analyst / Test Team Lead 2000 to 2002

         Supported and participated in Texas Integrated Eligibility Redesign System (TIERS) project throughout development lifecycle with critical accountability for testing, budget projections, and extensive data analysis.

Texas Works Supervisor 1994 to 1998

         Supervised all aspects of program including resource management, community relations, regulatory compliance, office and system administration, continuous improvement, and service delivery excellence.

         Hired new staff, delegated workload, coordinated training, evaluated performance, and devised schedules.

         Steadily advanced through a series of promotions (Texas Works Advisor I, II, III 1990 to 1994).

Doctor of Management, Organizational Leadership, University of Phoenix

Master s in Public Administration, San Francisco State University

B.S., Criminal Justice, University of North Texas

Project Management Institute and National Academy of Social Insurance