Yyyyyy x. yyyyyy

Driven, focused, and knowledgeable Operations/Customer Service Professional with 14+ years of experience in high-stress environments in addition to a strong background within various industries. Experienced in overseeing daily operations, designing strategies focused on increasing customer/client satisfaction, and leading internal teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Operations Management Sales/Business Development Process Improvement Food Safety Standards

Customer Service/Support Cross-Functional Team Management Strategy Development

Team Leadership Report Generation Vendor Management Microsoft Office Suite

• Direct day to day administrative functions within a fast-paced environment with a concentration on providing stellar customer support and increasing productivity levels
• Identify and contact potential clients, design innovative business development strategies, identify client insurance needs, and make appropriate product recommendations
• Maintain an expert level knowledge of various types of insurance in addition to handling account management functions such as changes/updates

• Coordinated logistics within a restaurant environment which included setting and cleaning up tables, obtaining customer food orders, and assisting with food/beverage selection
• Supervised a staff of approximately 15 individuals which included providing individualized feedback in addition to diffusing escalated employee relations issues
• Utilized superior communication and interpersonal abilities to consistently encourage a high level of customer service and a high level of employee morale

• Managed daily operations within the organization which included recruiting, hiring, and supervising a team of approximately 15 individuals
• Ensured regulatory safety codes were consistently followed, maintained stellar customer service, and assisted customers with selecting food and/or beverage products

• Directed administrative and operational tasks which included enforcing standard operating procedures and monitoring food quality/safety
• Monitored inventory levels and processed orders, built positive rapport with members of the community, and generated comprehensive reports

Yyyyyy x. yyyyyy

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic customer service and administrative roles with experience in leading cross-functional teams, supervising cross-functional team members, and implementing innovative operational strategies. In addition, I have strong experience in interacting positively with vendors, analyzing and solving complex operational issues, and leading large-scale projects.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy