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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Highly Accomplished IT / Help Desk Leader who offers solutions-centric critical thinking for insightful, change-oriented results. Visionary Professional who rises above IT project challenges to achieve winning outcomes, including quickly adapting to evolving scenarios. Out-of-the-Box Thinker who contributes experience in key hardware, software, and network support. Excellent Communicator who develops synergistic relationships with decision-makers, IT teams, and clients / customers, and who leads staff by example and with ethics and integrity.


Professional Synopsis


Serendipity Properties, LLC, Xxxxxx, XXXXXX 2009 Present


Project Manager

Capitalize on the opportunity to lead forward-thinking property development initiatives, including recruiting top-performing subcontractors to facilitate essential repairs, inspect work completed, and approve final payments.


  Collaborated with teams to accept bids and use progressive billing for payments.

  Profitably purchased 29 homes with a business partner during the housing collapse.


Computers, Inc., Xxxxxx, XXXXXX 2007 Present


IT Small Business Coordinator

Strategically steer consultation, design, and installation of small business IT solutions for a diverse clientele, including setting up and maintaining LANs, WANs, VPNs, laser printers, and copiers, as well as driving critical hardware and software resolutions. Set up routers, switches, and access points, as well as wireless campuses.


  Continually recommended and implemented key IT-based security solutions.

  Set up both on and offsite backups, and wired comprehensive infrastructures.


Cambria, Xxxxxx, XXXXXX 2015 2016


Help Desk Lead

Utilized broad scope of industry knowledge toward directing solutions-focused help desk operations, including training, mentoring, and managing a team of eight in meeting and / or exceeding customers IT / technical needs. Contributed talent in laser printer and copier repair, desktop set up and repair, and time clock set up.


  Led weekly informational meetings while promoting seamless lifecycle management.

  Efficiently assessed inventory needs to proactively order key products and / or materials.


AB Environmental, Inc., Xxxxxx, XXXXXX 2005 2007


Project Manager IT Support

Led targeted decision-making across this two-year project management-centric contracted position, including expertly securing an air permit for key thermal desorption to successfully decontaminate soil per project objectives.


  Served as a designated Project Manager for ongoing commercial excavation jobs.

  Strategically managed job-site materials procurement, staff workflow, and timelines.


Que Computers, Inc., Mankato, XXXXXX Minneapolis, XXXXXX 1994 2005


Owner General Manager Project Manager

Spearheaded the start-up and successful operations of this growth-focused, three-site retail chain of computer support services, including driving new business development by directing all facets of sales, marketing, merchandising, and inventory control. Built productive operations by recruiting, training, mentoring, and managing a customer-focused team of 15 associates. Cost-effectively budgeted and controlled store expenses.


  Project-managed all facets of store design, development, and start-up efforts.

  Conceptualized, developed, and implemented a comprehensive employee manual.

  Concurrently managed on-site operations while directing two additional stores remotely.


Education & Technical Summary


Associate s Degree in Electro-Mechanical Technology Hennepin Technical College


Microsoft Windows XP / Vista / 7 / 8 10 / Pro / Home

Microsoft Server Small Business Server Cabling / Routers / Switches

Microsoft Office 97 / 2000 / 2003 / 2007 / 2013 / 2016 Office 365 Office Online

Backup Solutions Acronis Norton Ghost Windows Backup On / Offsite Backup


Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx









Hiring Agent Name

Company Name


City/State/Zip Code




I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.


To acquaint you with my background, I can offer proven experience in IT Help Desk Management, Hardware / Software Support, Server Design / Implementation / Support, Lifecycle Management, Infrastructure Design / Implementation, and IT Problem-Solving / Troubleshooting / Repairs. I am also well-versed in IT Sales / Service, Multi-Project Management, Team Building / Training, and Client / Customer Relations, and consistently achieve winning project and / or task outcomes due to my superior skills in critical thinking, time management, and attention-to detail.


Currently, as an IT Small Business Coordinator for Computers, Inc., I expertly lead the consultation, design, and installation of small business IT solutions for a diverse clientele. Within this role, I also successfully set up and maintain LANs, WANs, VPNs, laser printers, and copiers while driving critical hardware and software resolutions.


A sample of my accomplishments include:


  Continually recommending and implementing key IT security solutions.

  Setting up routers, switches, and access points, as well as wireless campuses.

  Setting up both on and offsite backups, and wiring comprehensive infrastructures.


To complement this experience, please note that I earned an Associate s Degree in Electro-Mechanical Technology from Hennepin Technical College.


As this is just an example of my abilities, please refer to my enclosed resume for additional experience in IT support, project management, and business start-up roles.


I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.






Yyyyyy x. yyyyyy


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