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- Dynamic IT Leader who offers a background in Database Administration, Project Management, Account Management, Performance Architecture, and Team Building; contributes talent in Test Automation Processes, RMS Implementation, Cost Reductions, and Capacity Planning; and exhibits an ability to see the big picture at all times.
- Top Performer who boasts above-average career results, and who can make decisions to reflect positively on IT operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage.
- Excellent Communicator who builds and sustains synergistic relationships with globally based senior-level executives, decision-makers, IT management, business / operational teams, and clients; who excels in autonomous and collaborative environments; and who leads cross-functional staff by example and with integrity.
Managed client IT capital investment projects totaling $30 million.
Achieved the first successful implementation of Oracle retail suite 13x.
Gained 31% increment in EBIDTA for bottom line and 300% for top line.
Generated a 99% on-time service delivery record as measured by the client.
Successfully saved costs from 0% to 30% via effective offshore resource utilization.
Honored as an ACE Award Winner in 2013 and 2015 for continued associate excellence.
Achieved substantial annual cost savings by effectively adapting to changing client conditions.
Led a top-performing 80-member team of associates in transforming a customer s retail systems.
Built and developed a solutions-generating Retail Advisory Team by partnering with client s ex-CXOs.
Improved quarterly business by $25 million by re-engineering an Oracle RMS pricing application stack.
Applied talent acquisition skills to build services delivery team from 8 to 96 professionals in 14 months.
Reduced daily system downtime by 30% and streamlined and enhanced business systems performance.
Streamlined and enhanced overall business revenue from $1.74 million to $7.25 million within 24 months.
Successfully appraised as a STAR Performer for 4 years in a row, and 7 years of STAR performance out of 10.
Client: Abercrombie & Fitch ￨ Group Dynamite
Client Partner (2013 Present)
Capitalize on the opportunity to contribute expertise in retail and manufacturing verticals, including talents in inventory planning, supply chain planning, and merchandising, as well as managing multiple capital projects in Sterling OMS (i.e. international expansion, Omni Channel, payment optimization) to meet or exceed key goals.
Develop key strategy and implement a test automation process for purchase order and supply chain functions.
Collaborate to proactively support globalization for Oracle retail systems, Omni Channel, QA automation, PeopleSoft, and infrastructure teams by complementing the client s available talent with offshore talent pool.
Increased average deal size and number of deals.
Led and won 3 ERP opportunities between 2010 and 2014.
Improved revenue-to-cost ratio and enhanced per-person productivity.
Built a niche talent pool for the Manhattan Supply Chain implementation.
Achieved 200% of a competitive annual revenue target for FY 2014 2015.
Reclaimed partner of choice status and developed a $25-million pipeline for new business.
Developed opportunity for selling RMS product in multiple large accounts (e.g. ANF, Group Dynamite).
Karthikeyan Shanmugam ￨ Page Two ￨ (xxx-xxx-xxxx
Client: Abercrombie & Fitch ￨ Group Dynamite ￨ Mr. Price
Solution Architect (2010 2013)
Strategically steered service delivery of high-volume retail clients, including demonstrating experience in gap identification between the retail stack of products and the actual business processes of apparel retail organizations.
Exhibited skill in demand forecasting, commitment, purchase orders, breakout orders, RPM, RESA, and stock ledger.
Personally supported development of Apparel Xpress white space solution.
Designed and implemented an application and infrastructure global support model.
Recognized as the resident expert in gap identification between an Oracle retail stock of products.
Redesigned processes and procedures to meet SLAs to reduce batch down processing from 11 to 2 hours.
Client: Abercrombie & Fitch
RMS Implementation Specialist (2008 -2010)
Maximized operations performance by leading targeted capacity planning for Oracle implementations, including installing and configuring Oracle Retail 13.x, as well as directing client DBA team in Oracle concepts.
Coordinated and managed batch program (i.e. PL / SQL, Pro*C), Oracle forms in ORMS, and ORPM to meet SLAs, along with leading a performance testing team and ensuring load testing of application encompassing various modules such as ORMS, ORPM, RESA, REIM, ALLOCATIONS, and RIB completed in time for Go Live date.
Designed client s custom retail processes database.
Conceptualized, designed, and implemented Release Automation process.
Successfully led application performance enhancement design and implementation.
Seamlessly customized RMS batch process to cater to the client s business customization.
Converted and cut over activities to complete in 18 hours versus a previously scheduled 72 hours.
Client: SBI India ￨ BBC London
Consultant ￨ Performance Architect (2005 2007)
Demonstrated experience in resolving Severity 1 issues on all wide-ranging database and application servers.
Applied strong leadership talents toward providing integral direction for a results-generating production support team, including managing performance issues with business processes, database, and infrastructure.
Optimized application design as required to meet critical SLAs.
Successfully met all SLAs set for the system to meet business standards.
Led new product database design encompassing ER Diagram and Logical / Physical Design.
Played a vital role in directing 16 instances, including managing physical standby servers at 2 separate sites.
Led database-level tuning, including effectively monitoring the comprehensive maintenance of an Oracle Database in a production environment which was successfully enabled through Alert Log File and Trace File.
Spearheaded a complete large-scale project of migration from Oracle 9i and 10g.
Directed a dedicated team of 4 DBAs in meeting and / or exceeding operational objectives.
Streamlined architecture, tuning and backup and recovery, maintenance, upgrade, and new installation.
Master s Degree in Computer Applications Bharathiar University, Coimbatore, TN India
Bachelor s Degree C.S.I. Bishop Appasamy College of Arts & Sciences, Coimbatore, TN India
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