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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ●

IT Management Executive

Strategic Leadership ~ Lifecycle Management ~ Network Operations & Engineering

Infrastructure Architecture ~ Vendor Relations / Procurement ~ Staff Leadership




         Bilingual (English and French) offering 17 years experience in information security, infrastructure architecture, LAN/WAN development, routing and switching, cloud environments, and VPN design and engineering.

         Unique and valuable skills in cryptographic modules, cloud architecture, and cutting-edge cybersecurity.

         Offer exceptional background in operations management, network and systems administration, migrations, and instituting innovative approaches to support organizational growth.

  • Outstanding skills in effectively managing IT personnel, budgets, and strategic plans, while closely monitoring technological trends and advancements.

         Expert at establishing disaster recovery strategies and contingency plans to defend critical information systems.

         Excel at complex technical design, development, and implementation of large-scale business solutions.

         Strong skills in capacity planning, intrusion prevention, business continuity, and devising the complete spectrum of network/IT security procedures including VPNs, firewalls, and whitelisting.

         Adept at prioritizing, planning and steering projects to maximize use of resources, boost efficiencies, control spending, strengthen network security, and improve bottom-line operational performance.


Selected Achievements


         Played a pivotal role in evolving e-MDs Inc. to earn recognition as first and only vendor nationwide who is certified to code ePrescription of controlled substances into EMR software.

         Highly praised by external, third-party vendor as establishing among the most secure environments ever seen following black box penetration testing at e-MDs.

         Captured $1.2M in annual savings for Schlotzsky s by migrating Mac network platform to Windows, achieving end-to-end network and information assurance systems.

         Configured enterprise-wide LAN/WAN from the ground up at Schlotzsky s, successfully reducing vendor utilization by 30% and boosting efficiency for 1,000 end users and thousands of restaurants on a global scale.

         Oversaw IT electronic discovery during Schlotzsky s, Inc. bankruptcy case requiring close cooperation with legal counsel and courtroom testimony regarding company back-up and disaster recovery procedures.

         Championed major initiative at Focus Brands to achieve stringent PCI compliance for Schlotzskys, Cinnabon, Moe s Southwest Grill, Seattle s Best Coffee, and Carvel Ice Cream.


Professional Experience


e-MDs, Inc., Austin, TX, 2010 to Present

Infrastructure Architect

         Brought on board to manage and enhance network infrastructure and to fortify security architecture in alignment with HIPAA criteria for network security compliance.

         Implemented voice VLAN trunking on data port off of IP phones to slash number of switches in half and generate significant savings on cabling and yearly hardware maintenance contracts.

         Grouped all servers containing private patient data into dedicated HIPAA VLAN with advanced routing and switching security controls.

         Re-wrote all firewall access-lists to more strictly limit inbound access from the internet.

         Implemented Cisco AnyConnect always-on VPN to protect company assets during remote logins by staff.


Continued ►



Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2


         Function as integral member of corporate change control board, as well as advise personnel from other departments and divisions in hardware/software/IT support.

         Manually configured site-to-site IPsec VPN tunnels to thousands of hospitals and medical clinics.

         Upgraded existing IPsec site-to-site VPNs to bolster encryption and decrease overhead on endpoints.

         Masterminded Cisco AnyConnect SSL VPN architecture using both local user authentication and SSL certificate to meet government requirement for dual-factor authentication to facilitate ePrescription of controlled substances.

         Configured standalone Cisco IPS sensor inline behind ASA firewalls in co-location facility to protect confidential patient data from application-layer attacks imperceptible by firewalls.

         Installed LogRhythm SIEM for automated monitoring of and reporting on security events in HIPAA environment.

         Spearheaded full-scope planning, design, and development of cloud data center environment for EMR applications such as and

         Authored all IPS policies and customized policy and signature behaviors to facilitate a highly secure and restrictive environment while eliminating false positives.

         Designed Vormetric DSM in failover pair to provide at-rest encryption of all patient data at all times.

         Delivered influential cybersecurity training seminars at customer user conference events.


ICS, Inc., Austin, TX, 2009 to 2010

Director, Information Technology

         Selected by company president to build and manage new IT managed services division with full accountability for working with carriers (i.e. Verizon, ATT, etc.) from design and ordering, to provisioning and administration.

         Efficiently orchestrated multiple Active Directory and Exchange Server migrations at customer sites.

         Resourcefully designed multi-site meshed VPN infrastructure to swiftly remedy customer s VoIP issues.


Focus Brands (dba Schlotzsky s), Austin, TX, 1999 to 2009

Director, Network Engineering

         Hired by CFO to manage IT network and engineering systems in Atlanta and Austin including budget administration, strategic vendor partnerships, contract negotiations, and leadership of help desk personnel.

         Collaboratively installed VoIP telecom system which was adopted company-wide as a best practice model.

         Eliminated one third of servers and reinforced system-wide reliability by introducing multi-site Active Directory and multi-server Microsoft Exchange infrastructure.

         Instituted security blueprint to enhance protection of customer credit card data which became standard security model for thousands of restaurants worldwide.

         Represented IT department during annual Sarbanes-Oxley compliance audits.


Ontra, Inc., Austin, TX, 1995 to 1997

Systems Administrator

         Built LAN for call center with an emphasis on maximizing network stability, availability, and performance.

         Configured new auto-dialer system which significantly increased hourly contacts by 40%.

         Performed all facets of enterprise-wide systems management, engineering, back-ups, and troubleshooting.




Active Directory, Windows Server, Microsoft Exchange, SQL Server, Aloha POS/Aloha Enterprise, POSitouch/Northstar, Commvault Galaxy, Symantec Backup Exec, ADP SQLBase, ADP Oracle, GP/Microsoft Dynamics, FileMaker Pro Server, MOSS 2007, Dell PowerVault, Exabyte 8mm MammothTape, RAID, Terminal Services, FileBound, FileVision, VNC, RDP, Kaseya, Citrix, PcAnywhere, RSA SecurID, LogRhythm, Wireshark, Omnipeek, SolarWinds, Cain & Abel, Nmap, Rainbow Tables, Microsoft Office, Microsoft Project, Open Source, Visio, ConceptDraw, NetStumbler, WildPackets, Putty, Quicken, OpenVPN, InstallShield, VBScript, Symantec /Trend/McAfee/AVG Anti-Virus, TrueCrypt, Vormetric Enterprise Encryption, SharePoint, Lawson Accounting, Timberline Accounting, Cisco IOS, Cisco PIX firewall, Cisco ASA, Cisco IPsec VPN, Cisco SSL VPN, Cisco Call Manager, Cisco Unity, Cisco layer-3 Switching (3750 and 6509), DHCP, DNS, WINS, IIS, Telnet, SSH, T1, MetroEthernet, DSL, MPLS, BGP, IGRP, EIGRP, OSPF, RIP, HSRP, Port Mirroring, STP, 1Q, VTP, GVRP, LLDP,LACP, DTP, PAgP, Cisco Switch Stacking, Cisco IDS / IPS, HP ProCurve Switching




Physics, Mathematics, Computer Science - University of Texas & University of Houston

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