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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Retail Operations Manager
Profile of Qualifications
- Results-driven Leader with 20+ years of experience managing operations within fast-paced retail environments.
- Recognized for the ability to revamp existing processes and significantly increase efficiency across daily operations; turned struggling market into successful territory generating $15M annually.
- Knowledgeable of highly effective human resource services, including recruitment, employee relations management and maintaining strict adherence to company policies.
- Experienced in budget management, devising strategic business plans and
Key Areas of Expertise
|
Retail Operations Management Leadership Customer Service |
Business Development Human Resource Services Lotus Notes |
Team Building Interpersonal Communication MS Office Suite
|
Professional Synopsis
Kohl's Department Stores, Turnersville, NJ 2004-Present
HR / Operations Manager | Assistant Store Manager
- Fulfill key management position overseeing daily operations within a fast-paced retail environment.
- Leverage strong leadership abilities to build high-performance teams with up to 250 members; conduct in-depth training on various concepts including customer service and sales.
- Deliver high quality customer service to ensure overall satisfaction and promote repeated business.
- Perform various human resource services, including payroll processing, employee relations management and new hire on boarding.
Meldisco (Division of Footstar, Inc.), Philadelphia, PA 1995-1998 & 2000-2004
District Manager
- Directed daily operations across 19 retail branches throughout assigned territory generating $18.5M annually.
- Devised strategic business plans while closely tracking company sales / profits.
- Utilized excellent leadership skills to build, train and manage high-performance teams.
- Successfully processed payroll, maintained accurate financial records and closely monitored inventory levels.
- Oversaw merger / acquisitions of multiple departments.
- Recognized directly by Kmart s Vice President of Special Projects for significant contributions high frequency conversion programs.
Circuit City, Montgomeryville, PA 1998-2001
Audio / Video Sales Manager (2000-2001) | Sales Manager (1998-2000)
- Successfully managed up to 50 team members across 6 departments generating 50% of branch revenue.
- Closely monitored employee performance and implemented action plans as necessary.
- Maintained accuracy throughout all financial operations.
- Provided top notch customer service; promptly resolved inquiries and complaints.
- Built high-performance teams; 60% of Sales Counselors achieved President s Club status, a prestigious award reserved for top 10% of sales performers.
Marty's Shoes, Philadelphia, PA 1993-1995
Store Manager/Area Manager
- Assumed key leadership position overseeing 9 fast-paced retail locations across assigned territory.
Education & Professional Development
Coursework Completed, University of Phoenix
Business Management Coursework Completed, Temple University, Philadelphia, PA
High School Diploma Saint Joseph Preparatory High School, Philadelphia, PA
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