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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Dedicated, passionate professional eager to contribute existing skills to a rewarding role
in training and development.
Summary
Dynamic leadership skills, instrumental to conducting highly effective training to foster employee growth / development.
Excellent interpersonal communication skills, key to establishing rapport, engaging individuals and simplifying complex concepts.
Experienced in assessing staff members and implementing individualized training plans to significantly boost performance.
Recognized for top-notch customer service skills with a track record of maintaining positive relationships.
Advanced skills in MS Excel; experienced with pivot tables, V look ups and complex tables.
Skills
|
Training & Development Leadership AS400 & Ajera |
Customer Service Relationship Building QuickBooks |
Interpersonal Communication Attention to Detail MS Office Suite
|
Experience
Davis Stokes Collaborative PC, Brentwood, TN; Controller 2016-Present
Demonstrate strong organizational abilities while ensuring on-time completion of assigned tasks.
Leverage excellent leadership capabilities to train team member on all job functions.
Streamline process improvement initiatives to significantly increase efficiency; recognized for reducing error rate by 70%.
Quanta Computer, Laverge, TN; Staff Accountant 2016
Maintained quality control throughout all accounting operations in a deadline driven environment.
Accredo Health, Nashville, TN; Patient Care Advocate 2014-2016
Conducted training for team members on various concepts including customer service, claims processing and financial operations.
Judy Sinz, Hendersonville, TN; Staff Accountant 2013-2014
Used strong organizational skills to manage bookkeeping operations in a fast-paced, deadline driven environment.
Cracker Barrel, Nashville, TN; Server 2011-2012
Exemplified strong interpersonal communication skills throughout day to day interactions with patrons; promptly resolved inquiries and provided excellent service.
State of Tennessee, Nashville, TN; Internal Auditor 2009-2010
Leveraged strong training capabilities to lead a highly informative MS Excel class; focused primarily on promoting employee growth and development.
Used excellent communication skills to simplify complex concepts and resolve inquiries.
Asurion, Nashville, TN; Customer Service Representative 2005-2009
Fulfilled key training role for 3 consecutive years; focused heavily on individual performance and implementing action plans to boost productivity.
Consistently recognized for contributions to team and assistance in multiple team member promotions.
Maintained quality control throughout all operations; recognized for lowest instance of escalations.
Education
Bachelor of Arts in Business, Focus in Accounting, Magna Cum Laude, GPA: 3.84
Middle Tennessee State University - Murfreesboro, TN 2009
President, Beta Alpha Psi
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