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Troy Barth
5144 1/2 Via Valarta | Xxxxxx, CA xxxxxx xxx-xxx-xxxx | abc@xyz.com
Driven, hardworking and ambitious IT Professional with years of noteworthy experience. Self-driven and fast-learner, able to rise to challenges and excel under pressure in deadline-driven settings. Possess broad knowledge of different systems, easily adaptable to different industries and environments. Seek to deliver the utmost in customer service at all times. In pursuit of a challenging new IT Manager or Director role with an innovative organization that will call upon diverse, transferable skill set and allow for active contribution to organizational growth.
Highlights
Core competencies include leadership, vendor relations, team management, enterprise systems, contract processes and project management
Excelled in earning an impressive 98% approval rating via the results of an internal IT satisfaction survey
Tenaciously renegotiated a corporate wireless carrier contact, saving $100K annually in the process
Spearheaded the migration from a hosted PBX phone system to a new VoIP phone solution
Introduced innovative new printing processes that reduced volume by 2.7M pages in one year, total saving $812K
Implemented a one-device mobile solution; reduced the number of devices by 400 and incurred $144K in annual savings
Professional Experience
FEDCOM TECHNOLOGY
Senior IT Engineer (2017-Present)
Onboard new clients; define their respective support requirements, comprehend the scope of their needs and develop corresponding solutions
Manage daily operations including the help desk ticket system; aim to resolve complex IT hardware, software and security issues, as well as complete system tasks
Offer Tier 1-3 support to clients both remotely and onsite, including migrating them to the Office 365 cloud solution
MISSION HEALTHCARE
IT Director (2012-Present)
Directed daily departmental functions and managed all enterprise-level systems; assessed workflow, finalized priorities, developed standards and set deadlines
Established and interpreted organizational objectives and process in serving as a Project Manager and an Acting HIPAA Security Officer
Developed computer information resources that allowed for increased data security and control, as well as seamless strategic computing and disaster recovery processes
Liaised with users, vendors, Technicians and Managers to determine and prioritize computing needs and system requirements; served as an in-house vendor liaison to manage all contract processes
Stayed informed of technical advances in evaluating the organization s technology usage and needs, suggested improvements and upgrades for hardware and software using this knowledge
Meet with department
heads, managers, supervisors, vendors, and others, to solicit cooperation and
resolve
problems.
Proved vital during staffing processes; recruited, hired, train and supervised staff; also assigned workflows and reviewed staff progress
Purchased IT equipment across three business lines; indispensable in controlling operational budgets and expenditures
Analyzed data
processing proposals to determine project feasibility and requirements
FREEDOMVOICE
Network Administrator (2009-2012)
Administered and maintained computer networks and related environments including hardware, systems and applications software, along with all configurations
Performed data backups and disaster recovery functions; diagnosed, troubleshot and resolved problems and replaced defective components as needed
Configured, monitored and maintained email applications and virus protection software.
Operated master consoles to evaluate computer systems and networks performance, as well as coordinate network access and use
Troy Barth
Continued
FREEDOMVOICE, Continued
Loaded computer tapes/disks, as well as installed software and printer paper or forms
Monitored network performance to ascertain whether adjustments were needed and where
Designed, configured and tested hardware, as well as networking and operating system software
Evaluated processes for PCI compliance by conducting regular audits
Stayed apprised of emerging technologies by attending seminars, reading trade articles and taking classes to implement or suggest the adoption of innovative new concepts of programs
Reviewed equipment performance records to note any needs need for repair or replacement
Confirmed preparedness for emergency repairs my maintaining a comprehensive parts inventory
Finalized purchases in conjunction with vendors and company teams
Led routine network startups and shutdowns to maintain control records
Suggested system improvements and changes to network configurations; determined hardware or software requirements related to these changes
Coordinated and implement network security functions intended to protect data, software and hardware
Maintain logs to track network functions, along with maintenance and repair records
Gathered customer needs data, used to identify, predict and assess system and network requirements
Delivered technical support for voice services and equipment, e.g. private branch exchange and both voicemail and telecom systems
KARL STRAUSS BREWERY
Help Desk Technician (2008-2009)
Managed the daily performance of computer systems, replying to user concerns as needed to troubleshoot software or hardware issues
Facilitated minor repairs to hardware, software or peripherals per design and installation specifications
Kept accurate records of daily data communication transactions, detailing installation functions, problems and corresponding reparative actions taken
Reviewed technical manuals, corresponded with users and led computer diagnostics to examine and resolve problems, as well as offer technical support
Also self-developed additional training materials used to guide users in software and hardware use and best practices
Set up equipment for staff use; completed installation of related cables, operating systems and appropriate software
Earlier Roles
Cash Control Clerk, SeaWorld, 2007-2008
Job Title, Ford Motor Company, 1994-2007
Education & Credentials
Certification, Project Management for IT/IS Professionals, 2017
Bachelor of Arts, Computer Information Systems, ITT Technical Institute, 2009
Certifications, A, Network and Security, CompTIA, 2008-2009
Community Service
Volunteer for the "Computers to Xxxxxx Kids" initiative
Troy Barth
5144 1/2 Via Valarta | Xxxxxx, CA xxxxxx xxx-xxx-xxxx | abc@xyz.com
March 19, 2018
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear [Hiring Agent Name],
I am pleased to submit my application materials for the (INSERT TITLE OF TARGET POSITION) vacancy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifications include the following accomplishments:
As an expert-level IT professional, I bring to any position years of progressive experience. I am skilled in all facets of technical operations including troubleshooting, hardware, software installation and user support, among others.
I currently work for Fedcom Technology, where I deliver support of all levels to clients remotely and onsite. I m also the IT Director for Mission Healthcare, a role that involves supervising a small team in managing departmental functions. I also work to deliver career guidance and mentoring to my team, as well as keep them informed of emerging technological advancements in the industry and from within.
Over the course of my impressive career, I ve been consistently promoted and entrusted with large operational agendas. I ve led by example and am able to develop and sustain lasting relationships with stakeholders at all levels, both individually or within a team setting. This is due to many years of hands-on experience working as an effective intermediary between internal departments and outside vendors.
My background includes leading IT deployments across locations. I ve also thrived in building an IT division from the ground up, including both hiring and workflow coordination processes. One of my crowning achievements includes implementing a seamless migration to a new EHR cloud solution, which included a deployment of 400 mobile tablets. In doing so, I accurately and consistently met all set milestones.
I boast a proven record of delivering comprehensive direction and guidance in deadline-driven, fast-paced environments that call for flexibility, time management and the ability to work well under pressure. My diversity of experience includes actively contributing to processes that fuel positive change. I am able to identify both points of progress, as well as areas for improvement in any operational capacity.
I am a focused, capable and highly experienced applicant committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.
Yours Truly,
Troy Barth
Enc. Resume
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