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Troy Barth

5144 1/2 Via Valarta | Xxxxxx, CA xxxxxx xxx-xxx-xxxx | abc@xyz.com

 

 

Driven, hardworking and ambitious IT Professional with years of noteworthy experience. Self-driven and fast-learner, able to rise to challenges and excel under pressure in deadline-driven settings. Possess broad knowledge of different systems, easily adaptable to different industries and environments. Seek to deliver the utmost in customer service at all times. In pursuit of a challenging new IT Manager or Director role with an innovative organization that will call upon diverse, transferable skill set and allow for active contribution to organizational growth.

 

Highlights

 

  Core competencies include leadership, vendor relations, team management, enterprise systems, contract processes and project management

  Excelled in earning an impressive 98% approval rating via the results of an internal IT satisfaction survey

  Tenaciously renegotiated a corporate wireless carrier contact, saving $100K annually in the process

  Spearheaded the migration from a hosted PBX phone system to a new VoIP phone solution

  Introduced innovative new printing processes that reduced volume by 2.7M pages in one year, total saving $812K

  Implemented a one-device mobile solution; reduced the number of devices by 400 and incurred $144K in annual savings

 

Professional Experience

 

FEDCOM TECHNOLOGY

Senior IT Engineer (2017-Present)

  Onboard new clients; define their respective support requirements, comprehend the scope of their needs and develop corresponding solutions

  Manage daily operations including the help desk ticket system; aim to resolve complex IT hardware, software and security issues, as well as complete system tasks

  Offer Tier 1-3 support to clients both remotely and onsite, including migrating them to the Office 365 cloud solution

 

MISSION HEALTHCARE

IT Director (2012-Present)

  Directed daily departmental functions and managed all enterprise-level systems; assessed workflow, finalized priorities, developed standards and set deadlines

  Established and interpreted organizational objectives and process in serving as a Project Manager and an Acting HIPAA Security Officer

  Developed computer information resources that allowed for increased data security and control, as well as seamless strategic computing and disaster recovery processes

  Liaised with users, vendors, Technicians and Managers to determine and prioritize computing needs and system requirements; served as an in-house vendor liaison to manage all contract processes

  Stayed informed of technical advances in evaluating the organization s technology usage and needs, suggested improvements and upgrades for hardware and software using this knowledge

  Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve
problems.

  Proved vital during staffing processes; recruited, hired, train and supervised staff; also assigned workflows and reviewed staff progress

  Purchased IT equipment across three business lines; indispensable in controlling operational budgets and expenditures

  Analyzed data processing proposals to determine project feasibility and requirements

FREEDOMVOICE

Network Administrator (2009-2012)

  Administered and maintained computer networks and related environments including hardware, systems and applications software, along with all configurations

  Performed data backups and disaster recovery functions; diagnosed, troubleshot and resolved problems and replaced defective components as needed

  Configured, monitored and maintained email applications and virus protection software.

  Operated master consoles to evaluate computer systems and networks performance, as well as coordinate network access and use

 

Troy Barth

Continued

 

 

FREEDOMVOICE, Continued

  Loaded computer tapes/disks, as well as installed software and printer paper or forms

  Monitored network performance to ascertain whether adjustments were needed and where

  Designed, configured and tested hardware, as well as networking and operating system software

  Evaluated processes for PCI compliance by conducting regular audits

  Stayed apprised of emerging technologies by attending seminars, reading trade articles and taking classes to implement or suggest the adoption of innovative new concepts of programs

  Reviewed equipment performance records to note any needs need for repair or replacement

  Confirmed preparedness for emergency repairs my maintaining a comprehensive parts inventory

  Finalized purchases in conjunction with vendors and company teams

  Led routine network startups and shutdowns to maintain control records

  Suggested system improvements and changes to network configurations; determined hardware or software requirements related to these changes

  Coordinated and implement network security functions intended to protect data, software and hardware

  Maintain logs to track network functions, along with maintenance and repair records

  Gathered customer needs data, used to identify, predict and assess system and network requirements

  Delivered technical support for voice services and equipment, e.g. private branch exchange and both voicemail and telecom systems

 

KARL STRAUSS BREWERY

Help Desk Technician (2008-2009)

  Managed the daily performance of computer systems, replying to user concerns as needed to troubleshoot software or hardware issues

  Facilitated minor repairs to hardware, software or peripherals per design and installation specifications

  Kept accurate records of daily data communication transactions, detailing installation functions, problems and corresponding reparative actions taken

  Reviewed technical manuals, corresponded with users and led computer diagnostics to examine and resolve problems, as well as offer technical support

  Also self-developed additional training materials used to guide users in software and hardware use and best practices

  Set up equipment for staff use; completed installation of related cables, operating systems and appropriate software

 

Earlier Roles

 

Cash Control Clerk, SeaWorld, 2007-2008

Job Title, Ford Motor Company, 1994-2007

 

Education & Credentials

 

Certification, Project Management for IT/IS Professionals, 2017

Bachelor of Arts, Computer Information Systems, ITT Technical Institute, 2009

Certifications, A, Network and Security, CompTIA, 2008-2009

 

Community Service

 

Volunteer for the "Computers to Xxxxxx Kids" initiative

 

 

 

 

 

 

 

 

 

 

Troy Barth

5144 1/2 Via Valarta | Xxxxxx, CA xxxxxx xxx-xxx-xxxx | abc@xyz.com

 

 

March 19, 2018

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

 

Dear [Hiring Agent Name],

 

I am pleased to submit my application materials for the (INSERT TITLE OF TARGET POSITION) vacancy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifications include the following accomplishments:

 

 

  As an expert-level IT professional, I bring to any position years of progressive experience. I am skilled in all facets of technical operations including troubleshooting, hardware, software installation and user support, among others.

 

  I currently work for Fedcom Technology, where I deliver support of all levels to clients remotely and onsite. I m also the IT Director for Mission Healthcare, a role that involves supervising a small team in managing departmental functions. I also work to deliver career guidance and mentoring to my team, as well as keep them informed of emerging technological advancements in the industry and from within.

 

  Over the course of my impressive career, I ve been consistently promoted and entrusted with large operational agendas. I ve led by example and am able to develop and sustain lasting relationships with stakeholders at all levels, both individually or within a team setting. This is due to many years of hands-on experience working as an effective intermediary between internal departments and outside vendors.

 

  My background includes leading IT deployments across locations. I ve also thrived in building an IT division from the ground up, including both hiring and workflow coordination processes. One of my crowning achievements includes implementing a seamless migration to a new EHR cloud solution, which included a deployment of 400 mobile tablets. In doing so, I accurately and consistently met all set milestones.

 

  I boast a proven record of delivering comprehensive direction and guidance in deadline-driven, fast-paced environments that call for flexibility, time management and the ability to work well under pressure. My diversity of experience includes actively contributing to processes that fuel positive change. I am able to identify both points of progress, as well as areas for improvement in any operational capacity.

 

 

I am a focused, capable and highly experienced applicant committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.

 

Yours Truly,

Troy Barth

Enc. Resume

 

 

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