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Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000



System Administration ~ IT Management ~ Desktop Support




  Driven Senior System Administrator specializing in healthcare industry for past 20 years; vast experience in maximizing system performance and delivering quality desktop support

  ITIL Foundation Certificate in IT Service Management

  Twice recognized with ABCD Award (Above and Beyond Call of Duty)

  Recipient of ESPRIT Award (Excellence, Service to Customers, People, Fiscal Responsibility, Initiative, and Teamwork)

  Dedicated, valued team member, as illustrated by long-term career with employer

  Proficient in requisitioning/procurement, installation, maintenance, troubleshooting, system/data security, recovery/backup procedures, and user support; solid knowledge of Windows desktop, laptop and server environments

  Excel in planning, coordinating and steering projects to maximize productivity and efficiency, control costs, meet stringent deadlines, and achieve aggressive performance goals

  Expertise in assessing, analyzing and defining client and operational needs and delivering optimal technology-driven solutions

  Dynamic team builder and leader equally effective in management, independent and collaborative roles; strong background in consulting and partnering with cross-functional department managers and staff

  Highly effective communication, presentation and relationship building skills


Professional Background


Senior System Administrator, Visiting Nurse Service-New York, NY 1997-2017

  Expertly consulted with business management and staff members to ensure optimal technology performance; spanned consulting in use of end user computing and PC/Workstation and hardware along with data and systems security, including passwords and access rights, as well as recovery and backup procedures

  Collaborated with location site managers and IS Liaison team in fulfilling site staff hardware and software requests and coordinated with strategic business unit

  Strategically developed project plans and advised team; proficiently coordinated and monitored implementation and reported results to End User Computing Support Manager

  Efficiently accepted and received hardware via PeopleSoft procurement process

  Steered preparation, installation and maintenance of desktops, laptops, VoIP telephones, terminals, printers, and related equipment; effectively maintained and supported IT services within support area

  Entrusted with managing desktop and server backup and recovery processes supporting regional territory operations


Education & Professional Development


ITIL Foundation Certificate in IT Service Management


GED, LaGuardia Community College - Long Island City, NY


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