Award-winning people person with a work history of consistently exceeding job performance objectives.

  Honored as Employee of the Month in May 2017 at Hilton Washington, DC for exceptional performance.

  Promoted to positions of greater people-facing responsibility for stellar listening and communication skills.

  Impeccable judgment, poise and professionalism to proactively identify and resolve problems.

  Excellent time management, attention to detail and organizational skills, including prioritizing tasks.

  Adaptable, quick learner with a demonstrated ability to work well independently and part of a team.

  Proficient with Microsoft Office (Outlook, Word, Excel and PowerPoint) and QuickBooks.

  Fluent in English, Spanish, Czech and Serbian-Croatian.

Driftwood Hospitality, dba Hilton Washington, DC Xxxxxx, XXXXXX Sept. 2015-Present

Front Desk Agent (Aug. 2016-Present)

  Ensure guests have a memorable and rewarding experience by providing outstanding customer service.

  Demonstrate strong listening skills to answer questions from guests in order to meet their specific needs.

  Assist with the check-in and check-out process, as well as booking or canceling reservations.

  Collaborate effectively with a diverse team of colleagues in a fast-paced setting.

  Honored as Employee of the Month in May 2017 for exceptional performance.

Pool Supervisor (Sept. 2015-Aug. 2016)

  Ensured all hotel pools were operating effectively and within the regulations set by the local health department.

  Created and maintained a detailed schedule to record the chemical level of the pools.

  Maintained responsibility for ensuring that pool facilities opened and closed at posted hours.

  Completed daily reports that were distributed to the Regional Manager.

Previously:

Junior Accountant, MBX Logistics Clinton Township, MI  Oct. 2014-May 2015

  Provided administrative support to the CEO and other staff members.

  Processed accounts payable and accounts receivable in an accurate, timely and efficient manner.

  Organized and maintained a filing system, and monitored monthly reports and deadlines.

Customer Service Representative & Hostess, Celebrity Cruise Line Miami, FL Sept. 2012-Dec. 2013

  Provided exceptional service to guests both in person and over the telephone.

  Built and maintained rapport with guests and colleagues to gain their trust, confidence and respect.

  Worked effectively with personnel in the Food and Beverage Department.

Studied Business Administration/Marketing, Tomas Bata University Zlin, Czech Republic; 2008-2011

Completed Celebrity Service Academy Training, Celebrity Cruise Line; Sept. 2012

Dear Hiring Manager,

With this letter, I wish to express my genuine interest in becoming your (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am an award-winning people person with a work history of consistently exceeding job performance objectives. For example, I was honored as Employee of the Month in May 2017 at Hilton Washington, DC for exceptional performance. Also, during my tenure their, I ve been promoted to positions of greater people-facing responsibility for stellar listening and communication skills. I offer impeccable judgment, poise and professionalism to proactively identify and resolve problems, as well as excellent time management, attention to detail and organizational skills, including prioritizing tasks.

In my current role as Front Desk Agent, I ensure guests have a memorable and rewarding experience by providing outstanding customer service. I also demonstrate strong listening skills to answer questions from guests in order to meet their specific needs. Additionally, I assist with the check-in and check-out process, as well as booking or canceling reservations. Furthermore, I collaborate effectively with a diverse team of colleagues in a fast-paced setting. Previously, as Pool Supervisor, I ensured all hotel pools were operating effectively and within the regulations set by the local health department. I created and maintained a detailed schedule to record the chemical level of the pools. I also completed daily reports that were distributed to the Regional Manager.

As your employee, you will find me committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx