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Yyyyyy x. yyyyyy



7 Eastland Pkwy. | Cheektowaga, XXXXXX xxxxxx xxx-xxx-xxxx |


Account Management Expert

Precise detailed and goal-driven Account Manager and Operations Lead with years of progressive background expxxxxxxnce. Possess a superb track record of delivering first-class client service and achieving high levels of retention. Expert as it relates to effective mentorship, teambuilding and client relationship management. Excel independently and in team settings. Thrive in deadline-driven environments. Seeking an operations-focused opportunity that will allow for leverage of current skills and deliver prospects for continued career growth.


Core Competencies

Operations Management | Process Improvement | Client Relationship Management | Mentoring | Training | Team Building | Supervision

Interpersonal Communication | Time Management | Problem Solving | Organizational Skills | Administrative Support Delivery

Capacity Planning | Microsoft Office Suite | Siebel | Salesforce | Firepond/CPQ | Nice/Observe Enterprise (Call Monitoring)

Apropos/CMS (Phone Systems/Reporting) | IBM Initiate/Data Remediation | SunGuard Continuity Management

Siebel Healthcare | HealthRules | Adobe Writer


Professional Synopsis


Vanner Benefits

Account Manager, 2016-Present

         Oversee the continued administration, implementation and maintenance of core and voluntary benefit programs

         Serve as an Account Manager for large companies responsible for up to 2.2K lives; strategize with each client to best serve their respective medical and ancillary needs

         Deliver daily support for accounts ranging from 10 to 8K staff members; includes plan contracting and administration

         Work in a timely manner to send out RFPs to carriers, create marketing grids and foster positive provider relations

         Develop, update and train others on policies and processes relates to sales and account management; also update related documentation such as training materials, SOPs and Benefits Department policies

         Also create forms and tools for staff to use when interacting with clients

         Follow up with carriers to garner requested data, review contracts for accuracy and understanding and create proposals for clients to review benefits offered


Independent Health

Sales Operations Lead, 2014-2016

         Operated as an Account Manager for over 250 Healthy Xxxxxx accounts and headed account management for all Chamber/Association business as well

         Monitored daily Sales Department support for all new and renewal business; effectively secured compliance documentation and managed the flow of paperwork at all phases of the sales process

         Worked with sales operations and technology teams directly to develop and facilitate trainings and related documentation

         Represented the Sales Department when working as a member of various corporate teams

         Worked in conjunction with administrative and marketing staff, as well as external vendors to control the inventory of all collateral and sales materials

         Reported on key performance indicators (KPIs) to the Manager

         Assessed daily workflows to ensure compliance with service levels and departmental objectives

         Reported to management on the updated status of departmental functions regularly

         Serve as a trusted subject matter expert in responding to staff inquiries and sales operations concerns as they arose


Sales Operations Coordinator, 2012-2014

         Directed the Sales Department across all market segments including the Broker Account Manager

         Liaised with operations, sales and technology teams to ensure the enrollment kit and Summary Benefit Comparisons were fulfilled per regulatory requirements; also replied to all sales-related issues with the utmost in timeliness

         Aided the Sales Operations team during the development and maintenance of training and related documentation

         Serve as Data Analyst; generated reports, reviewed results and resolved noted discrepancies to ensure seamless daily functions

         Completed all department mailings, supported daily business operations and adhered to both regulatory and strategic objectives on a daily basis




Yyyyyy x. yyyyyy





Lawley Benefits Group

Select Marketer/Account Manager, 2009-2012

         Managed and delivered daily support for Select Team Leaders accounts in Xxxxxx City and Rochester

         Spearheaded the continued implementation, administration and maintenance of core and voluntary benefit programs

         Handled the contracting and administration of plan content for Sub-Brokers of a local carrier


Benefit Solutions/Amherst Chamber of Commerce (Lawley)

Account representative/Insurance Coordinator, 2007-2009

         Directed the continued administration, implementation and maintenance of core and voluntary benefit programs

         Actively supported groups of up to 250 in maintaining chamber insurance database and COBRA administration

         Quoted and wrote new business; also worked within new accounts to manage billing, payments and monthly carrier invoice audits


Amherst Chamber of Commerce

Receptionist, 2007

         Delivered support to the Director of the Suburban Solution Center as it related to room rentals, technology setup and catering

         Fielded calls across a multi-line phone system; also handled mail distribution and the scheduling of appointments between clients and personnel

         Typed memos and other forms of correspondence from the President



Front-End Coordinator, Training Coordinator, Service Desk Employee, Cashier, 2002-2007

         Answered multiple phone lines, cashed payroll checks

         Balanced cash registers and both the opening and closing of service desks

         Supervised the overall training and development for front-end teams comprised of Cashiers, Maintenance staff and other team members on a daily basis


Education & Credentials


Course Completion, Management Fundamentals, 2016

Associate of Arts, Business Administration, Xxxxxx Community College

License, Xxxxxx State Life, Accident & Health

















Yyyyyy x. yyyyyy



7 Eastland Pkwy. | Cheektowaga, XXXXXX xxxxxx xxx-xxx-xxxx |



March 19, 2018


Hiring Agent Name


Compaxxxxxx Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. As demonstrated in the accompaxxxxxxing resume, I am an accomplished care provider and program management expert with a proven track record of delivering comprehensive services to those in need. Among my additional achievements and unique qualifications:


  I have a background that includes work in the areas of operations and account management. My goal is to build upon the former and secure an Operations Management opportunity that will allow me to continue learning and growing professionally. I am an expert in leading daily and bigger-picture sales operations and I hope to share this expertise with an innovative compaxxxxxx that values my core skills.


  As a professional, I am skilled in fulfilling administrative duties, including fostering positive provider relations, planning training efforts, as well as handling maintenance of records in a timely fashion. I am also adept in scheduling events, fielding multi-line phone systems and handling documentation with the utmost in efficiency.


  I am a trusted mentor, guide and trainer. I lead by example and coach others effectively in mastering daily functions and learning about core policies and procedures. I hope to find a position that calls on my practical know-how, but also will allow me to leverage my interpersonal acumen.


  My educational credentials back up my impressive customer service and operations-focused work history, which spans 10 years. I completed a course in Management Fundamentals in 2016 and earned an Associate of Arts in Business Administration. I have a License with Xxxxxx State in Life, Accident & Health as well.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume


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