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Detail-oriented team player possessing 10 years of experience delivering top-notch customer service and providing exemplary administrative support.
Strong interpersonal communication skills, key to promptly resolving inquiries and forming positive relationships.
Excellent problem-solving skills with a track record of increasing efficiency throughout daily tasks.
Bilingual in Spanish and English.
Attention to Detail
MS Office Suite
ShelterPoint Life Insurance Company, New Hyde Park, NY 2015-Present
Solution Center Associate
Perform various administrative tasks in a timely manner within a fast-paced office environment.
Deliver excellent service throughout interactions with customers; promptly resolve inquiries regarding payments and policy status.
Closely review all documents, policies and data to ensure completeness and accuracy; continually update individual account information.
U.S. Census Bureau, Department of Commerce, New York, NY 2014 & 2015
Utilized bilingual abilities to interview individuals in both English and Spanish.
Demonstrated a strong attention to detail while compiling and recording detailed information on housing and income.
Generated in-depth reports and relayed pertinent information to management team.
Constructamax, Inc., Port Washington, NY 2009-2012
Customer Service Representative
Provided top-notch service to customers within a fast-paced call center environment.
Performed various administrative tasks, including call management, correspondence management and scheduling.
Answered inquiries, handled complaints and resolved issues in a timely manner.
The Border: St. Francis Immigration Center, New York, NY 2008
Recipient of merit-based promotion due to strong organizational and interpersonal skills.
Completed administrative tasks, including form preparation, supply level management and filing.
Exemplified excellent customer service skills throughout day to day interactions.
Successfully translated for Spanish speaking individuals.
Master of Arts Degree in Urban Affairs, 3.3 GPA, Queens College, City University of New York
Bachelor of Arts in Sociology, Minor in Urban Studies, Queens College, City University of New York
Volunteer, CUNY Citizenship Now! And Catholic Charities
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