• Dynamic Leader who offers a background in Branch / Operations Management, Warehousing / Distribution, Profit / Loss, New Business Development, Business / Revenue Growth, Cost / Expense Reductions, and Lean Methodologies; contributes talent in Team Building / Training, Strategic Analysis / Planning, Trends Tracking, Relationship Management, Customer Service, and Process Improvement; and exhibits an ability to see the big picture within evolving markets.
• Top Performer who boasts above-average career results, and can make sound decisions to reflect positively on business operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage.
• Excellent Communicator who builds and sustains synergistic relationships with executives, business / operational teams, partners, sales associates, customers, and the community while leading determined staff by example and with integrity.

Branch Manager ￨ Market Manager ￨ Operations Manager (2013 Present)

  Capitalize on the opportunity to manage a growth-oriented branch with accountabilities for creating a unique value for customer segments, as well as ensuring excellence in customer service while overseeing high-level branch costs.

  Develop and energize team members to deliver high-quality customer service while driving group empowerment.

  Achieved 84% Team Member Engagement survey results.

  Drove a safety-oriented culture that attained zero OSHA recordable incidents.

  Managed branch cost-to-serve targets by exceeding staffing model goals by 5%.

  Built a superior team by leveraging inclusion and diversity for greater collaboration.

  Achieved Gold Medal status in Core Games and consistently showed significant improvements in specific customer-related metrics, including attaining Inventory Accuracy at 99.85% and Perfect Order at 99.13%.

Branch Manager ￨ Assistant Branch Manager (2007 2013)

  Utilized broad scope of industry knowledge toward building and sustaining lucrative relationships with sales partners while balancing operating expenses with appropriate service levels and improving overall processing using Lean tools.

  Established processes for customer returns, shortages, customer feedback, and customer transportation requirements.

  Reduced costs to result in 13% FTE savings.

  Improved service by leveraging CI methodology.

  Increased both inbound and outbound efficiency by 40%.

  Continuously drove a culture of improvement throughout the branch.

  Coordinated transportation and feedback communication for a Portland Pilot (B2B).

Customer Service Manager (2004 2007)

  Strategically steered daily branch operations, including facilitating large-scale inventory management and implementation of warehouse and phone center standards while managing top-performance sales team associates.

  Contributed solid communication skills toward promptly responding to and / or resolving various customer concerns.

  Drove continuous improvement at the branch level to meet and / or exceed objectives.

  Increased productivity 13% by implementing counter metrics to improve productivity and customer service.

Operations Manager

  Led targeted decision-making across two high-volume cost centers employing 80+ staff and generating $4 million in monthly sales, including driving success for warehouse and distribution operations, as well as demonstrating experience in conducting financial analysis to identify problem areas, introduce new policies, and develop plans.

  Led processes to ultimately decrease auditing errors by 75%.

  Initiated auditing controls for daily distribution of $200,000 worth of inventory.

  Decreased operational costs 13% by initiating team departmental metrics for control and measurement.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Procurement Assistant ￨ Buyer ￨ Deployment Support Coordinator (2001 2003)

  Maximized bottom-line performance by directing profit / loss activities of eight cost centers with 150+ employees and $12 million in sales with responsibility for business development, marketing, and budgeting to achieve objectives.

  Identified, penetrated, and opened new business channels to grow sales by as much as 13%, and further executed product introductions to exceed profit goals and orchestrate deployment projects for inventory up to $200,000.

  Designed creative layouts for GameZone advertisements.

  Recognized as a leading military retailer of Toshiba notebook computers.

  Boosted company sales $800,000 using print media and traffic-building promotions.

  Reduced inventory shortage by 32% and process of returning defective merchandise by 60%.

  Grew net profit 8% during a six-month period via multiple advertising campaigns and promotions.

  Broke sales records for overseas USMC Exchange Deployment projects and averaged 18% net profits.

  Increased computer category sales 38% with new product introductions, and conducted market analysis and negotiated with high-profile industry leaders (e.g. Apple, CompUSA, Sony, Panasonic, JVC, Toshiba, Compaq).

Store Manager (1998 2001)

  Played a vital role in directing retail operations encompassing sales, vendor management, customer service, inventory control, purchasing, and merchandising, as well as conducting financial and market analysis to resolve issues.

  Facilitated professional team mentoring to enhance professional growth, improve effectiveness, and develop military / civilian staff skills, along with conducting comprehensive training across multiple retail locations.

  Recognized for World Class Customer Service.

  Increased average sales by 23% over a two-year period.

  Achieved highest number of positive customer comments in 1999.

Department Manager Music & Sports (1997 1998)

  Applied strong leadership talents toward directing high-volume store departments, including recruiting, training, mentoring, and managing a customer service focused team of 10 staff members, as well as overseeing 74 vendors.

  Led operations to successfully exceed budgetary goals by an average of 15%.

  Enhanced profits by developing and applying cost and time-saving procedures.

  Improved volume and achieved objectives by developing and executing sales plans.

Co-Owner ￨ Consultant

  Spearheaded results-focused consulting for small businesses, non-profit organizations, and individuals concerning all facets of computer systems, software, and hardware, including assisting clients in selecting products to meet needs.

  Built customized systems and hosted and produced innovative websites.

Master of Business Administration Hawaii Pacific University

Master of Science in Information Systems Hawaii Pacific University

Bachelor of Science in Business Management Park University

Bachelor of Science in Finance Park University

Mid-Management Training, Honors Graduate, University of Arkansas

Management Skills Training (MASTR) Course, Department of the Navy

Microsoft Office Excel 2003 Level II/III, New Horizons Computer Learning Center

How Emotional Intelligence Drives Effective Leadership, American Management Association

SalesForce.com Champion, Lean Training, ASAP Power User Training, Branch Management Institute, Grainger

Frequent Focus Feedback, Successful Service Skills, Engage Your Community Lead Participant, B2B Lead Participant, Grainger

Treasure4Teachers ￨ American Red Cross of Southern Xxxxxx ￨ Old Pueblo Community Services ￨ Youth on Their Own

Dollar for Scholars ￨ Junior Achievement ￨ CODAC Behavioral Health Services of Xxxxxx County ￨ Fisher House of Southern Xxxxxx