Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● abc@xyz.com

Hardware Installation & Repair ~ Team & Project Management

Procurement & Vendor Management ~ Technical Support ~ Troubleshooting

         Possess 20 years of IT experience spanning hardware and software implementation, project coordination, network engineering, vendor relations and contract administration, migrations, consulting, helpdesk design, and IT department administration.

         Leverage hands-on managerial style to motivate staff and foster unified working relationships with all levels of an organization to expedite project success.

         Meticulous problem solver with a proven track record of executing innovative and strategic solutions to meet specific business goals and needs.

         Well-versed in continuous improvement, workflow documentation, staff training/leadership, and standardizing procedures and best practices to eradicate unproductive processes.

         Highly accomplished in defining and instituting strategies to support company growth.

         Adept at full-scope system implementation from initial planning through timely implementation and handoff to application group.

• Closely partner with IT and all business segments to accomplish organizational goals and eliminate gaps in communication, strategy, and decisions.

         Member of Project Management Institute (PMI).

SDG&E (Sempra Utilities), San Diego, CA, 2007 to Present

Service Delivery Advisor / Systems Administrator

         Methodically plan and orchestrate implementations for average of 264 Dell and HP server systems annually within data center.

         Championed projects encompassing Smart Meter, AMI, Citrix refresh, Exchange refresh, IAM, and CPP (Critical Peak Pricing).

         Successfully negotiated three-year maintenance contract with Quest to achieve $152.6K+ in savings.

         Seamlessly migrated ESX/VMware environment to MS Datacenter using "Step Up" licensing feature to save $167.6K+ in expenses for 2009.

         Guided team in virtualizing Citrix server environment with VMware to reduce expenses and increase reliability.

         Persuasively negotiated three-year extended warranty contract with HP to capture nearly $5K in monthly savings and $167.9K+ in total cost avoidance.

St. Bernard Software, San Diego, CA, 2003 to 2007

Senior Technical Support Engineer 2006 to 2007

         Provided comprehensive level I and II technical support via phone and email, oversaw escalated cases, inputted calls in CRM database, and provided timely follow-up to accelerate issue resolution.

         Trained, mentored, and coached junior support staff while emphasizing team cohesiveness.

Technical Support Systems Engineer 2003 to 2005

         Delivered level I and II technical support via telephone and email to customers and resellers.

         Chosen and awarded as Employee of the Quarter in Q4 2004 for expertly handling highest caseload with fastest response time of all tech support engineers.

         Systematically reproduced complex customer issues in lab environment to accurately uncover resolution.

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ADCS Inc., Poway, CA, 2000 to 2003

Senior Network Engineer, IT Team Leader

         Spearheaded IT operations spanning four geographic locations: San Diego, CA, Chantilly, VA. Honolulu, HI, and Panama City, Panama.

         Played a lead role in company attaining Microsoft Gold Partner and Cisco Certified Partner status.

         Hired, directed, mentored, and evaluated senior network technician, four IT technicians, helpdesk coordinator, and administrator.

         Governed data backups, Active Directory administration, network performance tuning, data storage, and migration from Windows NT 4.0 to Windows 2000.

         Planned, configured, and administered Exchange 5.5 servers, multiple SQL servers, and VoIP solution.

         Researched, selected, and implemented corporate helpdesk solution, network monitoring solution, and application to automate hardware/software inventory and roll-outs.

         Implemented McAfee E-Policy Orchestrator to achieve scalable, enterprise-wide security management.

         Project-managed design and deployment of network infrastructure for new 100,000 square foot facility which included cutting-edge server room and NOC.

Sunterra Corporation, Carlsbad, CA, 1999 to 2000

Regional Computer Systems Analyst

         Effectively maintained five LANs connected to corporate WAN and supported telemarketing call center.

         Provided broad-based hardware and software support to 100+ end users, and administered Lucent Definity phone system including adding, moving, modifying, and deleting users.

         Proficiently surveyed, designed, configured, and supported new computer networks in San Diego, Palm Springs, and San Luis Obispo.

CDC Small Business Finance Corp., San Diego, CA,1998 to 1999

System Administrator

         Administered information systems across three sites and delivered exemplary client support.

         Repaired and configured workstations, optimized network performance, and formulated strategies to optimize WAN connectivity across all three sites.

Rhino Linings USA, San Diego, CA, 1997

Network Support Consultant

         Performed extensive troubleshooting and maintenance of LAN comprising four servers and 75 users.

ITIL V3 Foundations

MCSE

CCNA

Firewall Certified

Citrix Server, VMware, Remedy, RAID, SCSI, IDE, Cisco switches & routers, Active Directory, Backup Exec, DHCP, DNS, Exchange Server, Watchguard, Gauntlet, McAfee & Norton anti-virus software, firewalls, Server Room APC, Microsoft Office Suite, TCP/IP, Lucent phone systems, Open File Manager, iPrism, UpdateEXPERT, SecurityEXPERT, Windows O/S, NetWare, VoIP, SQL Server, Terminal Server, Magic Solutions, PageR

Cisco Technologies: Routing and Configuration, Ascolta Training Company, San Diego, CA

Microsoft Systems Engineer; Novell, A+, Vortex Data Systems, San Diego, CA

Business and Information Systems, Mesa College, San Diego, CA