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Yyyyyy x. yyyyyy

- 118 Fairfield Ave.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Business Manager/Administrator


Qualifications Profile


    Highly self-motivated and results-driven professional with more than 12 years providing high-performance operations support, accounting support, and customer service in the banking sector.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.


Key Expertise

Operations Management Support

    Production Planning & Control

    Customer Service

    Mail Room Operations

    Machining Operations

    Service Support Administration

    Process/Workflow Improvement

    Continuous Quality Improvement

    Productivity Improvement

    Inter-Office Coordination

    Production Planning & Control

    Policies & Regulatory Compliance (i.e. OSHA, etc.)


    POS Payment Processing

    Accounts Payable Administration

    Corporate Accounting Support

    Relationship Management (Customers, Stakeholders, & Suppliers)

    Time Management

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management

    MS Office (Word, Excel, Outlook & PowerPoint)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Fifth Third Bank Ÿ Cincinnati, OH

Machine Operator (Full-Time) and Mail Operations Associate (Full-Time), 2005 Present

    Process incoming mail for distribution to proper departments. Audi mail for retail and wholesale lockbox.

    Supervise and guide individuals and teams in handling payment processors (Audit, Sort and Open).

    Monitor and resolve issues in the production of incoming mail using spreadsheet software.

    Communicate with management and co-workers on issues involving service enhancements, productivity and work issues.

    Perform facilities and light machine maintenance.


Payment Processor (Part-Time) 2004 2005

    Processed customer payments in a timely manner, providing excellent customer service in accordance with compaxxxxxx police, procedures, and service quality standards.

    Harnessed Data Management Program to enter and update required customer date to support management decisions and information requirements in serving the customer.


Education & Credentials


    NORTHERN KENTUCKY UNIVERSITYŸ Highland Heights, KY (Exp 2017)

B.A. in Organizational Leadership



A.A.S. in Business Administration


Professional Training & Certifications

    Certificates in General Business | Business Administration

    Certificates in Financial Perspectives | Accounting



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