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Yyyyyy x. yyyyyy
- 118 Fairfield Ave.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Business Manager/Administrator
Qualifications Profile
Highly self-motivated and results-driven professional with more than 12 years providing high-performance operations support, accounting support, and customer service in the banking sector.
Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks
Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.
Key Expertise
Operations Management Support
Production Planning & Control
Customer Service
Mail Room Operations
Machining Operations
Service Support Administration
Process/Workflow Improvement
Continuous Quality Improvement
Productivity Improvement
Inter-Office Coordination
Production Planning & Control
Policies & Regulatory Compliance (i.e. OSHA, etc.)
Administration
POS Payment Processing
Accounts Payable Administration
Corporate Accounting Support
Relationship Management (Customers, Stakeholders, & Suppliers)
Time Management
Staff Supervision & Training
Office & Staff Administration
Office Supplies Inventory
Records & Document Management
MS Office (Word, Excel, Outlook & PowerPoint)
Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Professional Experience
Fifth Third Bank Ÿ Cincinnati, OH
Machine Operator (Full-Time) and Mail Operations Associate (Full-Time), 2005 Present
Process incoming mail for distribution to proper departments. Audi mail for retail and wholesale lockbox.
Supervise and guide individuals and teams in handling payment processors (Audit, Sort and Open).
Monitor and resolve issues in the production of incoming mail using spreadsheet software.
Communicate with management and co-workers on issues involving service enhancements, productivity and work issues.
Perform facilities and light machine maintenance.
Payment Processor (Part-Time) 2004 2005
Processed customer payments in a timely manner, providing excellent customer service in accordance with compaxxxxxx police, procedures, and service quality standards.
Harnessed Data Management Program to enter and update required customer date to support management decisions and information requirements in serving the customer.
Education & Credentials
NORTHERN KENTUCKY UNIVERSITYŸ Highland Heights, KY (Exp 2017)
B.A. in Organizational Leadership
GATEWAY COMMUNITY AND TECHNICAL COLLEGE Ÿ Covington, KY (2013)
A.A.S. in Business Administration
Professional Training & Certifications
Certificates in General Business | Business Administration
Certificates in Financial Perspectives | Accounting
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