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Yyyyyy x. yyyyyy

- 6608 Indian Trail Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Sales Customer Service Market/Field Researcher


Qualifications Profile


    Self-assured, dynamic and results-driven, research professional with more than 7 years providing high-performance marketing and sales, customer service, and environment protection in the retail, hospitality, consultancy, private homes, and nature preservation organization in government.

    Detailed, well-organized, and resourceful to harness limited resources to achieve expected outcomes with or without supervision.

    Proven flexibility and adaptability to reach high productivity in new or fast-paced work engagements/situations.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.


Key Expertise

    Marketing & Sales (Trad. & Online)

    Retail & Service Sales Operations

    Customer Service Management

    Relationship Management (Clients, Supplier, & the Public)

    Tactical & Operations Planning

    Time Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Inter-Office Coordination

    Policies & Regulatory Compliance (i.e. OSHA, EPA, etc.)

    Private Child Care Management


    Office Tools: MS Office (Word, Excel, &PowerPoint)


Work Experience



Forecasting Consultants Llc. Dec 2015 Apr 2016

    Conducted marketing and sales support contacting various companies through emails and social media, and creating infographics to display company products and services online and improve market visibility.

    Updated social media accounts, addressing feedback and responses of the online community on issues concerning their engagements with the weather service products the company offers.

    Provided market research support to explore potential clients, contacting prospects for developing and expanding the customer base and identifying unmet market needs the company could meet.

    Researched on nationwide climate patterns, collecting pertinent data in addressing client questions and interests.


Blunn Creek Nature Preserve Ÿ Austin, XXXXXX Aug 2013 March 2014

    Conducted environmental research on soil and water samples, analyzing effects from pollution, maintaining accurate plant species count, documenting results, and conserving the natural plant and water ecosystem for future generations.

    Planted and grew native species to reduce erosion along sensitive river beds, while clearing invasive plant species

    Assisted in managing the local ecosystem, placing GPS trackers on patches of invasive plant and tree species for future containment.



Hostess, El Alma Ÿ Austin, XXXXXX Jul Dec 2014

    Provided professional customer service following the company s service quality standards, welcoming and seating guests, presenting menus, and interacting with patrons to ensure a satisfying customer experience at all times.

    Performed administrative and operations support, answering phone calls and taking reservations, supervising service staff, and coordinating dining and banquet operations to ensure efficiency and prompt and courteous service.

    Built and maintained professional relationships with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.


Sales Rep, Aqua Shop Ÿ Xxxxxx, XXXXXX Oct 2011 Jul 2013

    Provided merchandising support and customer service adhering to service quality standards, presenting and recommending merchandise options complete with explanations on the use, operation, and care of specific products that address customer needs.

    Resolved customer complaints and issues to maintain patronage.

    Assisted in sales floor promotions and processed customer orders/purchases with cash or credit payments.

    Managed merchandise inventories, implementing security procedures, and placing requisitions for new stocks and replenished fast moving items.




Yyyyyy x. yyyyyy

- 6608 Indian Trail Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Work Experience (continued)


Retail Sales Rep, Delia s Ÿ Xxxxxx, XXXXXX Jun Oct 2010

    Promoted and sold merchandise for a women s fashion store, addressing customer needs in accordance with service quality standards, ensuring high visibility displays of merchandise items, and processing customer purchases with cash or credit payments.

    Addressed customer complaints and processed merchandise returns and refunds, restoring customer confidence and patronage in the business.

    Assisted in managing merchandise inventories, remediating potential security breaches to reduce inventory shrink while maintaining high availability of fast moving items.


Receptionist, Extreme Oil And Gas Ÿ Xxxxxx, XXXXXX May Aug 2009

    Provided customer services for front-office functions, welcoming guests and directing them to the proper office

    Managed sales and operations support in promoting company services, operating the telephone switchboard to answer, screen, or forward calls, providing information, taking messages, and scheduling appointments to ensure seamless sales and operations.

    Performed administrative and clerical support, interacting with customers through email and phone to address concerns and issues and maintain customer patronage.



Calderon Family Ÿ Austin, XXXXXX

Child & Pet Sitter Jun 2015 Jun 2016

De La Rosa Family Ÿ Austin, XXXXXX

Nanny Aug 2013 Dec 2014

    Provided child care services in a private home setting, interacting with parents to address nutritional, hygienic, medical, leisure, and developmental needs of the children following specified schedules and care instructions.

    Conducted pet care routines, ensuring healthy and safe interaction between children and poets.

    Cultivated interpersonal relationships and communication skills, assisted homeworks, and transported children to schools, socials gatherings and medical appointments.


Education & Credentials


    B.S. in Environmental Science & Policy, ST. EDWARD'S UNIVERSITY Ÿ Austin, XXXXXX (2016)

    General Education Courses, COLLIN COLLEGE Ÿ Xxxxxx, XXXXXX (2012 2013)

    Environmental Science, UNIVERSITY OF HAWAII AT MANOA: Oahu, HI (one Semester, 2013)



Affiliation & Community Work

    Vice President: National Art Honor Society (2009 2012)

    Volunteer: Mission Possible, Dallas/Ft. Worth (2007 2009)


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