Experienced Strategic Technical Leader with several years of experience in technical support roles along with a superior educational background and several technical certifications. Experienced in identifying innovative technical solutions for hardware and/or software issues, overseeing both server and network development, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with both internal and external end-users.

Proficient in: Windows XP, Windows NT4, Windows 7, Windows 2000-2012, UNIX (Ubuntu), Citrix XenApp 6.5 Administration, OpsWare, RACF, HPSM, DHCP, and Tree Size Pro

Windows Administration Desktop/Remote Support Training/Development

Server Administration System Implementations Software/Hardware Support Customer Service

Change Management Process Improvement Software Installations/Upgrades

  Direct day to day technical operations within the storage migration team with a concentration on increasing productivity and efficiency levels

  Support project management operations which include running Vmover scripts to dual ACL along with identifying and troubleshooting complex technical issues

  Acted as a member of a 60-person Server Operations team which supported over 8,500 Windows servers located across 25 Active Director root forests/DMZ s and consisting of 45 child domains

  Maintained an expert level knowledge of various software and hardware tools, monitored servers to ensure appropriate functionality, and worked closely with end-users

  Generated comprehensive Excel reports used by executive leadership, assisted with the monthly backup audit, and coordinated firmware updates for all servers

  Managed technical operations within the organization which centered on identifying and troubleshooting technical issues with both hardware and software systems

  Assisted end-users with technical issues, set up hardware systems such as printers, and provided innovative desktop support

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical support roles with experience in troubleshooting hardware and/or software issues, overseeing system implementations, and ensuring standard operating procedures are followed. In addition, I have strong experience in interacting positively with customers, analyzing and solving complex operational issues, and assisting with special projects as needed.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background and several industry-specific certifications.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy