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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile


Experienced Strategic Technical Leader with several years of experience in technical support roles along with a superior educational background and several technical certifications. Experienced in identifying innovative technical solutions for hardware and/or software issues, overseeing both server and network development, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with both internal and external end-users.


Proficient in: Windows XP, Windows NT4, Windows 7, Windows 2000-2012, UNIX (Ubuntu), Citrix XenApp 6.5 Administration, OpsWare, RACF, HPSM, DHCP, and Tree Size Pro


Key Competencies


Windows Administration Desktop/Remote Support Training/Development

Server Administration System Implementations Software/Hardware Support Customer Service

Change Management Process Improvement Software Installations/Upgrades


Professional Experience

Logic Technology Inc. 2007-Present

OneAD Storage Migration Team (2016-Present)

  Direct day to day technical operations within the storage migration team with a concentration on increasing productivity and efficiency levels

  Support project management operations which include running Vmover scripts to dual ACL along with identifying and troubleshooting complex technical issues


Infrastructure Support Consultant (2007-2016)

  Acted as a member of a 60-person Server Operations team which supported over 8,500 Windows servers located across 25 Active Director root forests/DMZ s and consisting of 45 child domains

  Maintained an expert level knowledge of various software and hardware tools, monitored servers to ensure appropriate functionality, and worked closely with end-users

  Generated comprehensive Excel reports used by executive leadership, assisted with the monthly backup audit, and coordinated firmware updates for all servers


Vitec Solutions 2007

Field Engineer

  Managed technical operations within the organization which centered on identifying and troubleshooting technical issues with both hardware and software systems

  Assisted end-users with technical issues, set up hardware systems such as printers, and provided innovative desktop support


Education & Certifications

Associate s Degree, Computer Electronics, New England Institute of Technology


Training Includes: Citrix XenApp 6.5 Administration Training, Microsoft Certified Systems Engineer Training (MCSE), HIPAA Certified, EWSD Switching Technology, and RACF Administration

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical support roles with experience in troubleshooting hardware and/or software issues, overseeing system implementations, and ensuring standard operating procedures are followed. In addition, I have strong experience in interacting positively with customers, analyzing and solving complex operational issues, and assisting with special projects as needed.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background and several industry-specific certifications.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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