Dynamic Senior Human Resource Administrator who makes decisions to reflect positively on business efficiency, corporate well-being, and employee satisfaction, including leading quality recruitment to encourage diversity, low turnover, and superior company loyalty, and further designing and implementing policies in compliance with regulatory standards.

  Ambitious Self-Starter who maintains knowledge of industry trends to address workforce design, and aligns awareness of cultural, economic, and social matters to deliver corporate strategies to maximize key performance and meet objectives.

  Excellent Communicator who builds and sustains synergistic relationships with C-level executives, business / operational teams, HR professionals, and stakeholders, and leads staff by example and with integrity to attain organizational goals.

Senior Human Resource Administrator ￨ EEO Compliance Specialist (Temporary)

  Capitalize on the opportunity to collaborate with HR Director and HR EEO and Compliance Manager on special projects of EEO audit for multiple branches of the company, including using Monster Talent Management System to pull 5,000+ employee requisitions, save as PDFs, password protect, and batch in order for Audit review to meet or exceed objectives.

  Create and close employment requisitions in Taleo ATS per business needs and hiring feedback received from managers.

  Served as functional / technical analyst on an implementation project of a new applicant tracking system.

  Expertly tracked and organized data recovered from system by developing and managing Excel spreadsheets.

  Resourcefully explained benefits of LMS System Taleo Learn in new hire orientations and how employees could stay abreast of upcoming training (e.g. instructor-led, online classes, search and register for classes, training transcripts).

Human Resource Administrator ￨ Income Tax Processor (Seasonal)

  Strategically steered human resource efforts, including recruiting seasonal employees to meet tax preparation goals, negotiating salaries, managing bonuses and incentive packages, and reviewing and filing new hire tax documentation.

  Demonstrated solid communication and interpersonal relations skills toward interviewing clients to obtain tax information on taxable income and deductible expenses and allowances, reviewing financial records and income statements, preparing income tax return forms for individuals and small businesses, and computing various taxes owed.

  Calculated form preparation fees according to the complexity of returns and amount of time required to prepare forms for clients in multiple states for both federal and state taxes.

  Increased client base by 30% in 2013 and 50% in 2014 via marketing and personal referrals.

  Completed tax forms for clients who had not filed tax returns for previous years as far back as 2007.

  Consulted tax law handbooks and IRS.gov website to determine procedures for preparation of a typical return.

eLearning ￨ LMS ￨ Human Resource Reporting Administrator Global Wells Organization (Contractor)

  Utilized broad scope of industry knowledge toward providing human resource support and program implementation across multiple businesses, functions, and geographies, including meeting with stakeholders to review training compliance statistics and requests, recruiting participants to fill courses, and documenting jobs and / or job descriptions.

  Designed, formatted, and updated reports for Learning Administration data; created courses, events, and sessions in VTA LMS; and led reporting function for LMS data, statistical analysis of users, sessions, blended sessions, and other data sources.

  Troubleshot LMS regarding training calendars, scheduling, course descriptions, user permissions, and email notifications.

  Efficiently tracked attendance of training statistics and reporting, administered special projects, and developed processes.

  Collaborated with an instructional design team to write curricula for new courses.

  Recruited as Analyst for Global Wells Organization due to BP s 2011 Macondo Incident in the Gulf.

  Delivered training and support to LMS end users and administrators via Adobe Connect online learning.

  Built sessions and events in Cornerstone for participants to enroll in training, data entry, and publishing courses.

  Built curricula in Cornerstone on Demand LMS, and new online training classes in LMS based on deployment plan.

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Human Resource Administrator

  Spearheaded implementation from Lawson to Oracle to optimize human resources operations, including proactively participating in data cleansing, mapping, and SME for specific regions for HR Data Transfer to new system; generating automated and ad-hoc reports with Crystal Reports and Lawson; and analyzing market data for total rewards packages.

  Managed annual enrollment process, introduced vendor changes and off-cycle benefit changes (e.g. marriages, children).

  Processed FMLA, STD, and LTD claims; handled I-9 administration for corporate office; and investigated and / or resolved employee inquiries regarding various benefit enrollments, claims, and eligibilities that were escalated by employees.

  Communicated with multiple hospitals and healthcare vendors to provide staff with a Health Fair to bring awareness to little-used benefits (e.g. vision care), as well as to bring awareness to diseases (e.g. diabetes and hypertension).

  Developed compensation surveys to get the highest level of quality market data for best pay practices.

  Created portal sites in SharePoint, maintained organizational charts in Visio, and published bi-weekly updates.

  Led cleansing and data mapping for conversion from Oracle using Excel with the help of Pivot tables and V-look up.

Consulting Executive Administrator ￨ Project Controller Compensation

  Maximized administrative success by directly supporting six partners, principles, and directors for a consulting team, including scheduling domestic / international travel, handling meeting scheduling, and managing multiple calendars, as well as accurately completing and processing weekly expense reports and time management for senior management.

  Demonstrated sharp analytical abilities toward processing payroll changes, increases, terminations, leaves, and new hires; reconciling AMEX card with receipts for expense report changes; generating reports in Excel; and directly delegating RTrak and DPS systems to maintain new client information, process invoices, and maintain billable hours.

  Directed candidate searches via job fairs, including performing online sourcing, applicant tracking, and ad placement response; reviewing and approving salary actions; and evaluating new jobs for client groups as required.

  Developed complex Word, Excel, and PowerPoint documents for proposals for HR Integration Bids.

  Enabled consensus and decision-making by establishing and maintaining executive-level client relations.

  Developed influential change management and communications to support complex transformation projects.

  Coordinated and managed special recruiting functions, including Annual Summer Intern, Scholar, and Associate event, WIN (Women s Initiative) Events, Board Meetings, and multiple Special Functions.

Training & Development Consultant ￨ Project Controller

  Expertly led training / development initiatives, including implementing, analyzing, and testing SAP within the department; creating comprehensive training classes in SAP; and publishing training classes for end users to register for workshops.

  Cost-effectively completed month-end, quarterly, and year-end budget reports for globally based training cost centers.

  Handled training department purchasing card reconciliation, vendor receipt processing, cost center invoicing, and supplies ordering, and further participated in wide-ranging projects to ensure seamless operational processes at all times.

  Created portal sites within Microsoft SharePoint, and developed new users within the Skillsoft online learning system.

  Cost-effectively negotiated workshop contract renewals for all training courses.

  Analyzed department financial needs and recommended changes in alignment with budgets.

  Identified employee training requests, and registered staff for classroom and online training activities.

  Led large-scale on- / off-site meetings and new hire meetings, and coordinated multi-site operational logistics.

Human Resource Generalist Benefits & Compensation

  Led targeted human resource operations with emphasis on Benefits & Compensation, including generating staffing reports, processing I-9s, budgeting and compiling spreadsheets of annual merit increases, and handling all paperwork.

  Cost-effectively managed capital purchases, and managed key policies and procedures to maintain proper accounting.

  Demonstrated experience with Taleo ATS to manage job requisitions, tracked applicants, administered online assessments to employment candidates, recruited new talent, coordinated orientations, and handled staff on-boarding.

  Coordinated FMLA, LOA, STD, and LTD benefits, and worked to collaborate between medical benefit team and employees.

  Successfully managed payroll processes for Xxxxxx Operations of 300 employees.

  Developed and improved policies, procedures, and systems necessary to maintain proper accounting.

  Optimized operations by maintaining up-to-date knowledge of health education trends, as well as new legislation, state laws, federal requirements, and national standards related to the health and well-being of employees.

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Human Resource Consultant Wireless Data Support ￨ Supervisor Customer Service

  Played a vital role in directing Human Resource initiatives, including recruiting, training, mentoring, and managing a team of 15 FT Customer Service Consultants, as well as evaluating performance and providing input into terminations, compensation, and promotion decisions, and further resolving HR-based employee-related confidential issues to success.

  Demonstrated solid communication skills toward resolving escalating and complicated customer inquiries, along with tracking and reporting complaints, repeat callers, and unfavorable trends and providing representatives with coaching.

  Transitioned employees on FMLA, LOA, STD, and LTD benefits working with outside group MetLife team.

  Collaborated with call center leadership to update policies and procedures to enhance employee services.

  Continually ensured quality and compliance by generating, reviewing, and evaluating employee performance.

Bachelor s Degree in Human Resource Management (In Progress)

Baccalaureate Human Resource Management Studies

Preparer s Tax Identification Number (IRS)

Crystal Reports Certification (ONLC Training Centers)

Certified Nursing Assistant Medical Terminology (Medical Careers Institute)

Access Adobe ￨ Acrobat 9 Pro ￨ Adobe Connect ￨ Adobe Presenter 10 ￨ Ariba ￨ Citrix GoToAssist ￨ CornerstoneOnDemand

Crystal Reports ￨ DPS ￨ EndNote ￨ Field Glass ￨ Foxit Phantom PDF ￨ Global Workflow Tool ￨ Infinium HR System ￨ JD Edwards

Kenexa ￨ Kronos Time Management ￨ Lawson ERP ￨ Lotus Notes ￨ Same Time ￨ Microsoft Office ￨ Microsoft Publisher ￨ Microsoft Link

Monster Talent Management System ￨ My Learning ￨ Oracle ￨ Outlook Exchange ￨ PeopleSoft HRIS ￨ QuickBooks ￨ Remedy ￨ RTrak

SAP Business Objects / Success Factors ￨ SharePoint ￨ Skillsoft ￨ Taleo ATS / Learn LMS ￨ Visio VLE / Moodle ￨ VTA ￨ Web Learn

Excellent Professional References Provided Upon Request