Driven and enthusiastic professional with 20 years of diverse leadership experience in a variety of customer service and business-focused environments. Adept at establishing and maintaining lasting and beneficial partnerships with clients. Skilled in the implementation of useful operational best practices. Dynamic leader, highly effective in training and directing high-performance teams. Works well as both a cross-functional team member and independent achiever. Seeking a Strategic Sales Manager or similar director-level role that will offer the opportunity to advance and grow as a professional.

Trade Show Sales | Business Growth | Marketing | Strategic Planning & Analysis | Operational Coordination

Budgeting & Cost Controls | Personnel Relations & Retention | Morale & Teambuilding | Supervisory Skills | Innovation

Interpersonal Communication | Time Management | Organization | Critical Thinking | Problem Solving | MS Office

         Actively supervise 20 Painting Contractors using hands-on mentoring methods and comprehensive sales trainings; also handle all hiring and interview processes for incoming personnel

         Tenaciously serve as a leader within the team to keep personnel highly focused and motivated to achieve goals

         Conduct sales presentations for commercial and industrial client prospects; liaise with companies Project Managers, CEOs and Presidents, as well as potential residential customer

         Boost gross revenue annually; saw a 23% average yearly sales increase over the last four

         Spearheaded the completion of sales calls to sign and activate new Oxford dealers and maintain lasting partnerships

         Led sales presentations and training sessions for dealers; promoted all relevant lease and retail finance programs

         Completed market surveys to track competitor rates and offerings; used results to recommend changes based on findings

         Collaborated with personnel to tend to any dealer issues or concerns in a timely and holistic manner

         Supervised branch credit and wholesale functions including collection of wholesale charges; also monitored purchasing policy and market share to ensure adherence to predetermined corporate objectives

         Managed the overall completion of wholesale floor inspections and credit packages from start to finish

         Directed overall credit department performance to ensure peak callback times, achievement of daily purchase objectives and observance of customary quality assurance best practices

         Recruited, interviewed, hired and cross-trained all supervised branch personnel within the branch; included handling performance evaluation processes to address both points of pride and area for growth

         increased monthly credit business from $17M to over $25M each month

         Led a contest amongst the collection units to motivate and challenge employees; included the development of a collection letter that served to aid staff in their respective efforts

o   Monitored progress of each participant and offered continual encouragement.

o   Increased late charge collections by 74% in two months; recorded the highest percentage rates for late charges in the region at the close of the year

         Noted an unusually high attrition rate and worked to determine the root cause via an in-depth departmental analysis

o   Discovered that excessive overtime was to blame for the attrition issues; crafted a training program to help re-qualify staff in need of support and kept all seven participants gainfully employed and advancing in their roles

o   Efforts brought the company notable savings due to reduced training costs and overtime pay

         Worked to prevent new business loss due to a bottleneck at the application point s input point

o   Realigned priorities and doubled resources for input applications

o   Introduced a free fax system to reduce phone correspondence levels and free up other valuable resources

o   Reduced callback time to 57 minutes while simultaneously increasing the contract base by 26%

         Addressed a 14% decrease in used vehicle lease production compared to the previous year; scheduled meetings with all territory dealerships to regain lost footing within the previously successful business relationships

o   Conducted training programs for all sales and management staff to explain the benefits of the used vehicle lease program; covered important, effective sales techniques that offered fiscal alternatives to potential buyers

o   Visited over 50 dealerships to monitor programmatic progress; worked with managerial personnel to explain cost benefits and analyze profit levels

o   Efforts led to a 220% increase in used vehicle lease contracts during the first three months of operation

         Restructured the Customer Service department and created a dedicated service unit using the most experienced and highly-trained staff members

o   Developed and implemented departmental policies and standards

o   Advertised the new group internally as an elite entity with high levels of both visibility and priority

o   Established a complaint log that tracked all daily calls; collective efforts decreased service complaints by 62%

         Rejuvenated all previously inactive dealer partnerships; assumed control for a territory where new vehicle lease dealer sign-up levels and contract business were deflated by 29%

o   Personally met with each dealership and convinced them to attend on-site seminars to increase their business revenue; focused on sales techniques that incorporated value-added services

o   Maintained contact with each dealership until staff confirmed comfort in adopting lease programs of their choice

o   Increased contract business by 68% within four months, the largest increase in the entire region

         Supervised branch collections and service delivery initiatives; delivered guidance to staff to guarantee maintenance of corporate goals related to delinquencies, repossessions and loss ratios

         Examined bankrupt accounts to further protect the interests of the company

         Also served as a Credit Analyst and Wholesale Analyst; analyzed and determined retail and credit lease applications for dealers throughout Connecticut and Long Island

Also worked as a Senior Customer Account Representative with Ford Motor Credit Corp., North Haven, CT (1989-1991)

Bachelor of Science, Business Administration, Eastern Connecticut University