Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

Team Management Field Operations Problem Solving

Negotiations Estimating Customer Service Compliance

         Offer 12 years experience in insurance industry with particular strengths in property damage appraisals, electronic claim handling using automated estimating software, and facilitating settlement negotiations.

         Adept at interpreting highly complex insurance contracts and policy provisions.

         Reliably process claim files, and seamlessly cooperate with internal staff to expedite claims at minimal cost to the company; provide exceptional customer service throughout claim life cycle.

         Tactful, poised, professional, and empathetic; able to deal with agitated and distressed claimants.

         Reputation for attention to detail, ethical code of conduct, sound judgment, and problem-solving expertise.

         Adept at prioritizing multiple concurrent tasks to meet performance, quality, and financial goals.

         Able to anticipate, plan, and respond accordingly to changing priorities and competing demands.

         Self-directed and dependable; extensive experience in working autonomously without supervision.

JC s Production Services, Clarksville, TN, 2016 to Present

VP, Operations

         Steer full-scope business operations including client acquisition and relations, technical training programs, equipment installations, project management, budget administration, and quality assurance,

         Resourcefully convert classroom training into 24/7, online, self-paced training using audio-video technologies, PowerPoint, surveys, and testing featuring real-time grading and pass/fail results.

         Install Ring.com home security products for clients including video doorbells, video stickup cams, solar panels, and related accessories.

         Perform a wide range of technical projects encompassing custom computer configurations, repairs, networking, cabling, audio-visual set-ups, and lighting systems.

Self-employed, 2012 to Present

FENA NFIP Authorized Adjuster

         Respond to major floods with authorization to adjust NFIP flood claims spanning residential, small commercial, and manufactured (mobile homes/travel trailers) policies.

Global Risk Solutions, Sarasota, Florida, 2017 to 2018

CAT Team Lead / Inside Property Examiner

         Directed, mentored, and advised team members with field adjuster and contractor estimates.

         Investigated, adjusted, and effectively settled claims within prescribed limits of authority; decisively approved reserves and payments up to $25K.

         Provided expert guidance in installation and support of office hardware and software.

Self-employed, 2015 to 2016

HUD REAC Contractor

         Methodically inspected HUD properties including walls, doors, windows, floors, plumbing, ceilings, common areas, and grounds to ensure safe, compliant, and affordable homes, buildings, and related structures.

Continued ►

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CGI Federal, Inc., 2014 to 2015

HQS Inspector

         Thoroughly inspected housing on behalf of Tennessee (THDA) using SIMS software and prepared documentation for each assigned dwelling unit.

         Systematically tested new hand-held devices with CGI Federal SIMS software to ensure flawless performance and reliability.

         Spearheaded special HUD quality inspection project by monitoring, evaluating, and documenting housing conditions of rental assistance clients following examinations by local housing authority s inspectors.

         Diligently ensured assigned units were inspected within given timelines and cited HQS violations were promptly corrected.

         Educated program participants, appropriate agencies, and general public entities concerning HQS and client-specific regulations, policies, and procedures.

         Discovered mobile phones were experiencing detrimental battery life and hindering inspections; proactively researched hardware options, recommended solution, and received approval from management to install solution in all team members phones, substantially increasing productivity.

Crystal Coast Insurance Adjuster Services, Murfreesboro, TN, 2006 to 2014

Insurance Adjuster

         Meticulously administered insurance claims by handling intake process, dispatching claims to field offices, examining property files, taking photographs of property damage, and preparing estimates.

JC s Production Services, Clarksville, TN, 2004 to 2006

VP, Operations

         Leveraged advanced troubleshooting talents toward performing extensive and broad-scope computer repairs to Windows-based systems, audio-visual equipment, electrical equipment, and lighting systems.

         Performed comprehensive data back-ups, virus removal, system repairs, networking, cabling, and custom builds for graphic design applications, audio playback technologies, and recording systems.

The Trane Company, Clarksville, TN, 1987 to 2004

Senior Engineer Technician

         Planned and designed electrical circuits for manufacturing equipment, built custom computers, and programmed Allen Bradley automation PLCs on machines.

         Updated computers with latest software & hardware and performed data backups in support of disaster recovery strategies and procedures.

Additional experience includes four years of service with United States Coast Guard.

NFIP Certification (FCN) #70001128

Florida Non-Resident Insurance License #W428340

USAA Certification

Citizens Certification (needs renewal)

SIMS CGI, HUD Rapid 4.0, Xactimate, Simsol, MSB, Microsoft Office (Word, Excel, Outlook,

PowerPoint, FrontPage, Access), Office 365, Carina Microsoft Windows, Autodesk, AutoCAD

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity as a (INSERT CAREER TARGET / JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As indicated in the accompanying resume, I bring to you over a decade of insurance industry experience which would allow me to accurately and knowledgably evaluate and estimate losses, communicate effectively with claimants, and interpret a wide range of insurance policies and contracts. I also possess a considerable background in home inspections which would enable me to smoothly transition into your company and achieve immediate and positive results. To complement these qualifications, I offer outstanding critical thinking, organizational, and report writing skills which are instrumental as a (INSERT TARGET POSITION).

As a proactive contributor to (INSERT NAME OF COMPANY), you will find me to be a self-motivated professional committed to supporting you in achieving your objectives through dedication, diligence, and exemplary performance. I am confident that I could be an asset to your company, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy