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Yyyyyy x. yyyyyy

- 3805 Cottonwood Dr Ÿ Xxxxxx, XXXXXX xxxxxx-4315 ( (xxx-xxx-xxxx *


IT Operations Support


Qualifications Profile


    Highly self-motivated and results-driven professional with more than 8 years providing high-performance customer service and operations support mostly in the service and hospitality industries with a view to transitioning into the IT sector while completing a baccalaureate degree in Computer Engineering.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Strong interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.


Key Expertise

IT Operations (From current on-going college course)

    Computing Resource Management

    Systems Administration

    Applications Development

    IT Project Management Support

    Systems Analysis

    Desktop and Server Maintenance

    Functional & Technical Documentation

Customer Service Management

    Restaurant Service Operations

    Restaurant Inventory Management

    Delivery Service Operations

    Relationship Management (Customers & Suppliers)

    Service Quality Management

    Staff Supervision & Training


Professional Experience


Papa John s pizza Ÿ LaPorte, XXXXXX

Delivery Driver Jul Nov 2015

    Delivered pizza orders to waiting customers within the promised time period.

    Took phone calls, work the register, take orders from walk in customers, and fulfilled orders.


Advanced Delivery Solutions Ÿ Houston XXXXXX

Delivery Driver Feb Jun 2013

    Contracted by Quest Diagnostics to provide delivery services for various clinics, hospitals and laboratories to pick up biological samples and take them back to the Quest Diagnostics lab in Houston.

    Operated delivery vehicles for the assigned tasks following schedules and expected ETAs provided by the client.


Domino s Pizza Ÿ LaPorte, XXXXXX

Delivery Driver Oct 2009 Feb 2013

    Cross-trained to provide both pizza delivery and take phoned orders, work the register, process orders and serve pizza and associated side orders from walk in customers.


Gringos Mexican Kitchen Ÿ LaPorte, XXXXXX

Waiter Feb Oct 2009

    Waited on and served customers, taking and fulfilling their orders, ensuring they received everything they expected in a quick and timely manner.

    Cleaned tables after the customers have left. Cleaned assigned sections of the restaurant and completed side work after the restaurant closes for the day.


Subway Sandwiches Ÿ LaPorte, XXXXXX

Customer Service Rep Nov 2008 Jan 2009

    Prepared and served sandwiches and other restaurant products to customers complying with service quality standards.

    Worked the cash register and cleaned up the store after a day s operation.


Education & Credentials


    B.S. in Computer Engineering



    Associate s Degree in General Studies, Deans List,




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