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Yyyyyy x. yyyyyy
2706 Lynn Ave. │ Fort Wayne, IN 46805 │ 260-341-3438 │ abc@xyz.com
Summary of Qualifications
Accomplished sales leader with a consistent, proven track record of exceeding performance objectives.
Outstanding listening, verbal communication and interpersonal skills to build rapport and relationships with customers and gain their trust, confidence and respect.
Quick, hands-on learner that is adaptable, versatile and flexible to meet the needs of the individual client.
Proficient with Microsoft Word and Excel; Point of Sale (POS) systems; and basic understanding of AutoCAD.
Basic knowledge of American Sign Language.
Areas of Expertise
> New Business Development > Customer Service > Relationship Building
> Customer Needs Analysis > Product Education > Staff Training
Work Experience
Flooring Sales Specialist, Lowe s Home Improvement Fort Wayne, IN 2010-Present
Build and grow relationships with customers to help each fulfill their home improvement objectives.
Overcome pricing objections by highlighting outstanding service and product features, benefits and availability.
Maintain a unique ability to work with customers unclear of their vision to those with a strong idea and goal.
Provide select customers with a variety of options to choose from based on their potential needs.
Demonstrate expertise of not just flooring products, but all aspects of home remodeling, from roofing products to a kitchen or bathroom backsplash.
Train, mentor and coach co-workers on best practices of sales, customer service, products and operations.
Accomplishments:
Earned 18 exceptional customer service awards from the corporate office for stellar performance.
Achieved a store record by selling more than $990,000 in goods in a 12-month period.
Showcased a proven ability to sell customers on multiple products worth on average $2,500 to $5,000, with occasional purchases from $15,000 to $20,000.
Flooring Sales Specialist, The Home Depot Noblesville, IN 2003-2010
Promoted after 18 months of employment from an Associate in the Lumber Department to this specialist role.
Consistently exceeded sales performance metrics by gaining the trust of customers and meeting their needs.
Demonstrated expertise with all types of remodeling projects, including doors; windows; roofing; and siding.
Groundskeeper, Glen Darin Golf Course Angola, IN 2001-2003
Education, Training and Certificates
Studied Organized Leadership Supervision, Ashford University
Coursework: Business Management; Instructional Design; and Report Writing.
2002 Graduate, Angola High School Angola, IN
Built houses for community members under the tutelage of a teacher who was a Licensed Contractor.
Learned all aspects of building a home from slab level, including framing, roofing, drywall and electrical.
Fork Truck Certified; also have experience operating forklifts with booms and Bobcats, among other equipment.
Community Volunteer Leadership
> St. Jude Catholic Church Fort Wayne, IN and St. Anthony-Padua Catholic Church Angola, IN
> Also volunteer with the Knights of Columbus Fort Wayne, IN
Yyyyyy x. yyyyyy
2706 Lynn Ave. │ Fort Wayne, IN 46805 │ 260-341-3438 │ abc@xyz.com
Dear Hiring Manager:
With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).
As demonstrated in the accompanying resume, I am an accomplished sales leader with a consistent, proven track record of exceeding performance objectives. I offer outstanding listening, verbal communication and interpersonal skills to build rapport and relationships with customers and gain their trust, confidence and respect. I am also a quick, hands-on learner that is adaptable, versatile and flexible to meet the needs of the individual client. Among my unique achievements and qualifications:
Earned 18 exceptional customer service awards from the corporate office at Lowe s Home Improvement for stellar and steady performance generating phenomenal sales results.
Achieved a retail store record by selling more than $990,000 in goods in a 12-month period.
Showcased a proven ability to sell customers on multiple products worth on average $2,500 to $5,000, with occasional purchases from $15,000 to $20,000.
I take great pride in building and growing relationships with customers. I have an uncanny ability to overcome objections and provide customers with a variety of options to choose from to meet their needs. During my career, I have also trained, mentored and coached co-workers on best practices of sales, customer service, products and operations.
As your sales leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
2706 Lynn Ave. │ Fort Wayne, IN 46805 │ 260-341-3438 │ abc@xyz.com
Dear (Person You Interviewed With):
I am writing to personally thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF EACH JOB OPPORTUNITY) position currently available at your organization. Having gained a deeper insight into the job requirements and your objectives, I am confident I can exceed your performance expectations immediately.
As discussed, I take great pride in building and growing relationships with customers. I have an uncanny ability to overcome objections and provide customers with a variety of options to choose from to meet their needs. During my career, I have also trained, mentored and coached co-workers on best practices of sales, customer service, products and operations. I am confident my outstanding listening, verbal communication and interpersonal skills to build rapport and relationships with customers will be an immediate and long-term asset to your organization.
Should you have any additional questions, please feel free to contact me at your earliest convenience. Again, thank you for the interview. I look forward to your response.
Sincerely,
Yyyyyy x. yyyyyy
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