- 2398 Shrewsbury Rd. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Sr. Project Manager/Program Manager (Full Time, Xxxxxx, XXXXXX)

Qualifications Profile

    Self-assured and results-driven management professional with more than 16 years providing full-cycle project management, business systems improvement, and product management in contractual engagements in banking, retail, consultancy, government, and the academe.

-    Strong passion for delivering outstanding client IT support with successes in project planning, solutions development, and implementation in several industries.

-    Detail-oriented, analytical and methodical with critical thinking to address risk management and project issues.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire client and stakeholder confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

    Customer Service Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Change Management

Project Management

    Full-Cycle Project Management

    SDLC Management

    Systems/Business Needs Analysis

    Risk Mitigation & Issue Resolution

    Systems Development, Install, Migration & Integration

    Stress & User Acceptance Testing

    Post Project Support and Review

    Project Budget Administration

    Records & Document Management

    Team Supervision & Training

Technical

    Agile/Waterfall /Scrum Methods

    Apps: Clarity

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook),

    PM Tools: MS Project

Professional Experience

Nationwide Mutual Insurance Co. Xxxxxx, XXXXXX

    Build sustainable partnerships between Nationwide Trial Division and Legal & Compliance IT Management.

    Customize the Nationwide Enterprise Delivery Methodology in delivering a multi-year and multi-million dollar management system upgrade, partnering with IT implementation vendors in meeting critical success factors.

    Negotiate the terms and conditions of Statement of Works (SOWs) to maintain project scope, schedule and cost goals

    Manage legal based projects, identifying and mitigating risks using Agile principles and Scrum methodology.

    Completed project design phases for a 401(k) and executive level Deferred Compensation payroll data conversion from Schwab to Fidelity for about 33,000 associates, including the Initiate phase of a Compliance project to replace the existing NOSS system involving 90+ data feeds across the enterprise and 45+ business lines.

    Met aggressive delivery timelines and tight coordination with internal HR stakeholders and vendor partners.

    Managed project resources, timelines, issues and risks using Clarity for a $1M project budget.

    Recommended replacement of the company s Learning Management System (LMS) requiring 2 rounds of scoring and shortlisting vendor candidates into contract negotiations to meet an aggressive delivery timeline.

    Directed medium and large project teams in developing detailed work plans, timelines, project and cost estimates, and regular status reports using multiple project management disciplines while collaborating with senior management in ensuring project alignment with business unit objectives, missions and strategies.

    Interacted with project teams and senior management in managing client expectations, leveraging on the company s Enterprise Solution Delivery Methodology (ESDm) to maintain consistent deliverables and project expectations.

    Identified and tracked project dependencies, issues and risks within the program on SPOT (Enterprise SharePoint site) while managing over $1M in project budget and expenses via Clarity.

    Served as IT Solutions Analyst for the Health Promotion Program using the company s Business Transformation Planning (BTP) and Enterprise Solution Delivery Methodology (ESDm).

    Managed stakeholder expectations through the iterative facilitation, gap analysis, and documenting Health Risk Assessments, transformation deliverables, forecast analysis, business rules, functional and technical requirements.

    Planned and managed assigned projects for the Chase Auto Finance strategic portfolio, leveraging Waterfall standards and methodologies, mitigating project risks, and removing project impediments to maintain critical project milestones.

    Procured project resources using Clarity, reporting on project scope, deliverables, and budget performance.

    Collaborated with senior management to drive expected project outcomes.

- 2398 Shrewsbury Rd. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Performed end-to-end project management that included vendor management to implement Salesforce for a new business line, developing project schedules in MS Project, and maintaining work plan changes in Clarity.

    Provided financial forecasting support in Clarity, SAP and a proprietary Excel spreadsheet.

    Oversaw resolution of project issues and risk mitigation while maintaining transparency with project stakeholders.

    Served as Scrum Master for an Agile team of 4 SQL and .NET developers in relieving system reporting backlogs and meeting functional enhancements for a customized legal claims management system supporting a Fortune 500 client.

    Developed business requirements, user stories and documentation for senior level legal partners and IT project sponsors, planning monthly Web releases and end-user communications, resolving system production issues to ensure on-time client delivery, and leading sprint retrospectives in reviewing sprint progress.

    Obtained approval of Phase 1 scope for DSW s strategic-level Shoe Lover Rewards program, developing key working relationships with project sponsors, business leads, and IT management during original PM s maternity leave.

    Managed project scope, communicating project expectations with stakeholders, project teams, and marketing management, and developing efficient project management methodologies for the Enterprise PMO.

    Resolved technical anti-fraud, networking and conflict issues between DSW, VeriFone and Vantiv bank.

    Planned and executed an implementation IT project for a new business line s migration to a centralized party planning system that met an aggressive project timeline with numerous high-profile stakeholders.

    Implemented the Scrum methodology and agile framework in meeting scoping priority changes, coordinating process improvements across different business lines and other development teams.

    Provided directions in IT project management for the Accounting, Financial Reporting, Actuarial and Office of the General Counsel departments, delivering several high-visibility and strategic project initiatives using Agile methods and a waterfall based SDLC.

    Implemented the Scrum framework to improve project delivery and quality metrics, resolving project issues, and driving continuous process improvements using SDLC modeling, and lessons learned from past projects.

    Developed user stories, work items and burn down charts in MS Team Foundation Server (TFS).

    Managed business functional system definition using Joint Application Development (JAD), story boarding, UML based business and system process flow diagrams, and business and system use cases for multiple IT projects and fast-track requests using industry-standard SDLC.

    Defined project scope and expectations, providing cost estimates, identifying new and existing business rules and constraints, selecting high priority use cases, and deriving quality metrics for software functionality development.

    Served as Subject Matter Expert (SME) and Test Lead for multiple projects using standard SDLC methodologies, documenting functional requirements.

    Developed user training materials for statewide distribution, providing technical support to users involving Web based queries and reports, and training new hires in using the HEI project management methodology, procedures, database, and documentation practices.

    Conducted and coordinated campus-wide Web based surveys, using SPSS to analyze survey results.

    Researched and reported to stakeholders on key performance factors and conducted training for faculty staff.

Education & Credentials

    OTTERBEIN COLLEGE Westerville, XXXXXX

Coursework towards MBA (Ongoing)| B.A. in Psychology (2002)

Professional Training & Certifications

    Certified Scrum Master (2011)

    Project Management Professional (2006)