Licensed Master Social Worker seeking to utilize in-depth, relevant experience

and background in a challenging assignment

  Master of Social Work (MSW), Bachelor of Social Work; licensed by State of Louisiana Board of Social Worker Examiners; over seven years of successfully utilizing in-depth knowledge of social work principals, techniques and practices in supporting and advocating for individuals, families and groups

  Comprehensive knowledge of working with wide array of prevailing regulations and legislation to develop methodologies and pathways for identifying and delivering available benefits and programs to assist in managing physical, environmental and psychosocial health issues

  Experienced in serving as collaborative team member with other healthcare professionals within hospital setting, overseeing multiple discharge-related activities and planning designed to assure positive outcomes; continually demonstrate exceptional interpersonal relationship development skills combined with outstanding oral and written communication capabilities

HUMANA Inc., New Orleans, LA 2013 2018

Clinical Advisor Behavioral Health Care Manager, Social Services

       Effectively interacted with Plan members and collaboratively interfaced with provider team to develop biopsychosocial assessments, clinical notes and progress reports utilized in documenting and evaluating member services requirements; identified services appropriate for care/well-being needs of members physical, environmental and psychosocial health.

       Employed holistic approach that emphasized importance of working with multiple providers to identify needs and develop methodologies for individuals toward achieving optimal wellness and preventing unnecessary hospitalizations

       Developed working relationships with array of resources to ensure currency and knowledgeability regarding local as well as national availability of various care alternatives; made appropriate recommendations for Plan members and regularly employed Low Income Subsidy guidelines to connect dual-eligible members to available resources.

       During tenure in assignment was successful in consistently achieving 92% member engagement rating; performance excellence was acknowledged by being recipient of Humana Service Award in recognition of dedication to providing excellent services for members.

Tulane University Medical Center, New Orleans, LA 2011 2013

Medical Social Worker, Discharge Planner Social Services

       Provided crucial support for patients/families during discharge process, working closely with other members of multi-disciplinary team and serving in advocacy role in such areas as developing Advance Directives and supporting insightful discussions concerning end-of-life matters; assured that individuals received counsel as well as assistance in accessing available community resources.

       Arranged for all needed post-operative care within the home or follow-up institutional setting(s); also screened for and identified issues concerning substance abuse, physical abuse, neglect and domestic violence within the home or involving family members.

       Continually ensured that patients wishes were acknowledged and, when possible in agreement with physician orders, accommodated; was responsible for assessing/documenting/implementing any needed interventions in alignment with departmental, hospital and health system guidelines.

Volunteers of America GNO, New Orleans, LA 2008 2011

Case Manager-Substance Abuse Services

       Expertly managed case load of 35 residents at SRO facility; dealt with situations including substance abuse, mental illness, HIV/AIDS and other socio-economic issues leading to homelessness.

       Skillfully incorporated planning, linking, monitoring, advocacy and assessment toward remediating situation and, when possible and appropriate, provided counseling to individuals/families on relevant clinical issues.

       Developed progress notes/reviews and other reports, designed service planning and educated clients on specifics of diagnosed illnesses and the importance of adhering to medication dosages/schedules, the availability of various community resources, how to manage money and make good financial decisions, and general life skills.

       Successfully achieved 95% consumer housing stability and continually counseled residents on the importance of and methodologies for achieving and maintaining sobriety as well as housing; also coordinated care services of psychiatrists, therapists, medication clinics, hospitals and social service agencies.

Southern University at New Orleans, New Orleans, LA

Master of Social Work, Advanced Standing Program, 2011

Bachelor of Social Work, Dean s List, 2010

Louisiana State Board of Social Worker Examiners

Licensed Master Social Worker (LMSW), License #11515, Exp. 8/31/2018

National Association of Social Workers

California Board of Behavioral Science

Network of Professional Social Workers