Experienced Project Manager with 20+ years of experience within high-stress environments with a strong background in leading complex technical projects. Experienced in supervising cross-functional teams, developing project specifications, and overseeing complex system implementations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

North America Project Operations Team Lead, April 2015-Present

Nokia Siemens Networks/Nokia

• Directly manage a variety of operational and administrative functions within a fast-paced environment with a focus on increasing productivity and efficiency
• Design and implement comprehensive business cases, processes, and KPIs in addition to supervising a team of Change Managers, Project Coordinators, and Progress/Cost Engineers
• Act as Subject Matter Expert in regards to complex program/projects within the organization while ensuring that all projects are aligned with Nokia operational strategies
• Played a lead role in the consolidation of the NAM and India Project Operation groups which has resulted in a cost savings of over $847 thousand per year
• Obtained over $15.6 million in flat-fee revenue through the development of distributed reports

Delivery Support Resourcing Manager, January 2014-April 2015

Nokia Siemens Networks/Nokia

• Coordinate several logistical operations which included monitoring resources needed by the Customer Operations Manager and ensuring they are provided in a timely manner
• Reviewed and recorded cost data for several departments with a concentration on accurate allocation, participated in daily project meetings, and provided training to staff members as needed
• Successfully led the creation and implementation of a database which was used to consolidate resources and projects into one central location which saved up to $400 thousand per year

PMO Communications Manager, April 2012-January 2014

Nokia Siemens Networks/Nokia

• Facilitated several communication related functions within a high-stress environment which included allocating resources, monitoring project materials and budgets, and creating in-depth reports
• Maintained positive relationships with internal and external members of management, led high-level project meetings, and supervised teams of Sub-Contractors
• Processed change reports and purchase orders in order to ensure suppliers were paid in a timely manner, monitored site quality/performance, and wrote a weekly project newsletter
• Maintained a hands-on approach to a project with a focus on holding customer meetings at sites that have had alarms go off which led to over $9.7 million in revenue generation along with achieving the acceptance of over 2,300 sites within the south region

Services Operations Performance Manager, September 2009-April 2012

Nokia Siemens Networks/Nokia

• Directed several daily operations which included monitoring and gauging the performance of KPIs which were concentrated on improving business growth within North America
• Facilitated the successful project hand-off from sales to a new project team, provided training to Project Managers, and ensured all needed equipment was provided
• Developed in-depth action plans based on researched market trends, compiled financial data, and performing resource planning, quality control, and executive reporting

Competence Transformation Team Lead, April 2009-September 2009

Nokia Siemens Networks/Nokia

• Led a cross-functional team of Project Managers and Programmers which were tasked with creating a database used in the Nokia Competence and Capability Transformation Project
• Saved employees over 20 hours per year which accounted for over $365 thousand

Sr. Project Manager/Project Manager, June 2005-April 2009

Nokia Siemens Networks/Nokia

• Played an integral role in several complex projects which required developing project timelines and budgets in addition to ensuring project deliverables were met
• Recognized for stellar performance in the coordination of a site expansion which saved the organization over $2 million in addition to successfully completing a emergency retrofit 4 months early

Field Manager/Project Coordinator, January 2003-June 2005

Nokia Siemens Networks/Nokia

• Supervised project teams during several GSM projects located throughout Florida, Louisiana, and Alabama and required working with vendors, creating project schedules, and performing quality audits
• Reviewed project deliverables prior to completion in order to ensure that customers would be satisfied and provide payment in a timely manner

Install Supervisor, March 1999-January 2003

Nokia Siemens Networks/Nokia

• Oversaw installation teams consisting of up to 18 individuals with a concentration on managing daily installation functions such as equipment pick-up, delivery, and installation
• Compile final documentation and perform site acceptance tasks prior to project completion in addition to reviewing and troubleshooting project issues

Installer/Commissioner, January 1997-1999

Wilkins Communications (Nokia Subcontractor)

• Utilized superior technical acumen in order complete installations for customers in addition to performing quality assessments, training staff members, and implementing safety programs
• Consistently maintained positive relationships with co-workers, vendors, and customers

Additional Experience Includes: Various Roles, US Coast Guard/US Customs, 1987-1997

Volunteer, Dallas Homeless Shelter

Volunteer, Global Humana Projects

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in project management and operational roles with experience in leading cross-functional teams, providing staff training, overseeing system implementations, and identifying process inefficiencies. In addition, I have a keen ability to design and implement comprehensive policies and procedures focused on increasing productivity levels.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to maintain project quality levels, manage project cost, and foster positive rapport with customers and co-workers.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy