Healthcare and Wellness Promotion Executive

  Performance-driven leader offering over 15 years progressive experience in healthcare and wellness sectors, with consistent track record of delivering dynamic results:

  Currently directing clinical and administrative services of $5M annual revenue operation

  Invest 50% of time as key clinical partner in developing and launching new clinical products and services crucial to driving growth; HealthFitness

  Have achieved 90%+ program participant satisfaction results; HealthFitness

  Generated 15% increase in productivity metrics; HealthFitness

  Improved Quality Assurance metrics by 20%; HealthFitness

  Increased patient and family satisfaction by 25%; Midwest Palliative and Hospice

  Facilitated 100% improvement in employee satisfaction; Midwest Palliative and Hospice

  Reduced staff turnover 25%; Midwest Palliative and Hospice

  Improved Core Measure tracking by 90%; Maryvale Hospital

  Expertise in operations management, clinical and administrative services, product/service development and enhancements, organizational structuring, change management, performance management, process improvements, human resources, quality assurance, accreditation and regulatory compliance, and budgeting/P&L

  Consistently focus on delivering world-class service, building positive company image, maximizing target market reach, and boosting competitive leveraging

  Excel in strategically planning and managing operations, programs and projects to maximize productivity and efficiency, optimize use of time and resources, control costs, and achieve aggressive operational and financial goals

  Motivating, hands-on leader who successfully recruits, hires, trains, and directs high-performance cross-functional clinical and administrative teams

  Dynamic communication, presentation, negotiation, and relationship management skills

HealthFitness Lake Forest, IL; 2013-Present

Director, Clinical and Administrative Services; 2017-Current

Clinical Manager; 2016

Clinical Supervisor; 2013-2016

  Steer broad operations of $5M annual revenue organization, with responsibilities spanning human resources, budgeting, business development, process improvements, quality assurance, and compliance; support organizational restructuring and change management

  Optimize clinical, administrative and service operations by expertly developing and implementing targeted strategies

  Successfully build and direct high-performance cross-functional team of clinical and administrative staff; includes interviewing, hiring, orienting, training, and evaluation

  Effectively collaborate in developing cost-effective budgets; includes forecasting and approval of expenses

  Play key role in expanding revenue channels as clinical partner with product team in developing and enhancing current and future products and services

  Work closely with Quality Management on NCQA and URAC accreditation compliance

  Relied on as Subject Matter Expert in developing new platform along with key clinical indicators and reporting

Dawn Andersen, RN Page 2 of 2

Midwest Palliative and Hospice Glenview, IL; 2011-2013

Clinical Supervisor

  Spearheaded seamless transition of staff and patients during hospice acquisition

  Successfully built and led dynamic interdisciplinary team of Registered Nurses, Certified Nursing Assistants, Social Workers, and Chaplains to deliver comprehensive services

  Strategically developed and implemented innovative processes leading to significant improvements across patient/family satisfaction, employee satisfaction and staff retention

  Thoroughly reviewed medical records to define optimal level of care and use of hospice benefits to provide quality service while controlling costs; evaluated, reviewed and approved/denied claims

  Consistently ensured documentation compliance with Medicare standards

Alere Phoenix, AZ; 2010-2011

Complex Case Manager

  Effectively coordinated patient care and managed caseload of complex cases to maximize use of time and resources in meeting goals; demonstrated strong self-management skills in independently managing from remote location

  Expertly assessed and addressed gaps in care, provided referrals and delivered education in disease processes and plans of care

Maryvale Hospital Phoenix, AZ; 2009-2010

Administrative House Supervisor

  Oversaw inpatient services of 230-bed acute care facility; included ensuring achievement of staffing matrix requirements

  Concurrently provided solid clinical leadership to cross-functional departments

Cornerstone Hospice Phoenix, AZ; 2008-2009

Hospice Case Manager

  Proficiently coordinated and provided direct care for up to 25 patients; educated in disease processes as well as provided referrals to both internal and external providers

  Effectively trained and mentored new hires and students

Prior Clinical Nurse experience, 2000-2008; details on request

Registered Nurse, State of Illinois; exp 05/2018

Bachelor of Science-Nursing, Regis University-Denver, CO; 2008

Associate of Applied Science-Nursing, Harper College-Palatine, IL; 2000

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated, I offer extensive experience in the healthcare and wellness sectors and currently serve as Director of Clinical and Administrative Services for a $5M annual revenue organization. In addition to steering broad-scope operations I am a vital clinical partner in new product/service development focused on maximizing revenue channels and business growth. Over the course of my career I have successfully improved performance across key metrics ranging from patient, family and program participant satisfaction through employee satisfaction and retention, productivity and quality assurance.

As a senior/executive member of your team, I am confident that I can deliver immediate and long-range results through decisive leadership, innovative solutions, strategic resource management, and performance-driven process enhancements. I welcome the opportunity to interview at your earliest convenience, and look forward to your response.

Professionally,

Dawn Andersen, RN