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Experienced Distribution and Operations General Manager
Accomplished w Client Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective
Extensive and progressively responsible experience as a general manager in logistics, customer relations, and retail environments
Quickly identify emerging issues then efficiently assess and rectify them
Focus on and dedication to safe operation and fiscal benefits for the organization
Excellent communicator with demonstrated ability to collaborate with staff, management, business partners, and others at all organizational levels
Outstanding blend of organization, prioritization, leadership and interpersonal skills
Proven ability to lead and supervise team members, manage a wide range of duties simultaneously and coordinate multi-level directives within operations, inventory, and supply management roles
Direct multi-site cross-functional teams across all projects and organizational initiatives from concept to completion
Mentor and lead teams by example and with integrity to deliver services excellence
Consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements
Strategic Planning and Development
Daily Operations Management
Team Contribution and Leadership
Cost Efficiencies and Budget Control
Customer Service and Client Relations
Creating Climate and Culture of Safety
Analytical Problem Solving
Selected Key Achievement
Reduced routine labor overtime costs from 17% to less than 5% in 7 months through a combination of team building and process change.
Rocksolid Granit, Grapevine, TX, 2005 present
Director of Franchise Relations (2017 present)
Proficiently manage 6 direct reports as well as the warranty department in assisting franchises in growing their businesses.
Train franchisees in all aspects of hiring, training, and managing their businesses. Management topics include P&L training and why it matters as well as operational improvements and efficiency. Also coach franchisees in effective evaluation of their individual businesses.
Directly assist franchisees in recruiting, hiring, and training effective and long-term employees.
General Manager, Distribution Center (2005 present)
Formerly managed the Dallas area Distribution Center that recently closed in reorganization; currently remotely provide general management for all functions of a Florida Distribution Center including operational and financial performance. Direct the Distribution Center s total operations.
Implemented process improvements resulting in increased productivity and efficiency within the Distribution Center as well as more timely product delivery to stores or job sites.
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Professional Experience, continued
Ensure efficient operation in a climate of safety; develop and monitor strategic plans.
Train, develop, advise, and support Distribution Managers through highly effective team building, mentoring, coaching, delegating, motivating, and listening.
Train for and enforce all applicable safety measures and precautions.
Millard Refrigerated Services, Mira Loma, CA, 1995 2005
Successfully trained, coordinated, and directed a high-performance team of 100+ supervisory and associate staff. Administered and was accountable for a $13M budget.
Increased productivity and significantly decreased overtime costs by implementing labor standards using a Labor Management System developed in conjunction with the internal IT department.
Implemented a safety program to prevent injuries and promote safety, resulting in fewer accidents/injuries.
Collaborated with customers to ensure continual and high level customer satisfaction.
Served as SME in RF technology and safety. Traveled to other facilities to advise in operations and practices.
BS in Business, University of New Orleans, New Orleans, LA
Crestcom Leadership Training
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Hiring Agent Name
I am currently seeking a challenging career opportunity in a (INSERT TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include extensive and progressively responsible experience as a general manager in logistics, customer relations, and retail environments. I possess specific talent in quickly identifying emerging issues then efficiently assessing and rectifying them, as well as in effective team building. Further, I also focus on and dedicate myself to promoting and insisting on safe operation and fiscal benefits for the organization.
I have effectively applied my skills and knowledge toward team building in all respects, including facilitating communication, hearing team members, and addressing their concerns in terms of issues important to individuals. Throughout my dynamic career, I have consistently demonstrated a unique ability to adapt to individual organizational needs, improve processes, proactively manage risk, and leverage sound judgment to drive business objectives. To complement this background, I offer an outstanding blend of organization, prioritization, leadership, and interpersonal skills.
As an employee, you will find me to be a driven team player prepared to deliver immediate and long-term results and committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
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