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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


SSN: xxx-xx-xxxx

Veteran Preference Points: 10

Clearances: Active Secret Clearance

Vacancy Announcement#: N/A


Core Competencies


Information Technology; Network Systems Administration; Computer Electronics/Engineering Technology; Information Systems; Security; Help Desk/Technical Support; Field Support; Customer Service; Installation; Testing; Troubleshooting; Operating Systems; Servers; Software; Peripherals; Assembly; Project Management; Communications; Team Collaboration


Professional Experience


May 2017-December 2017

Automotive Broadcasting Network

Jacksonville, FL

Hours per Week: 40

Salary: $16/hour

Supervisor Name: Steve Seibler; Phone Number: 904-567-1600; Permission to Contact: N/A

Project Coordinator 2

Strategically planned and coordinated implementation, administration and verification of client audio/visual equipment installations to consistently achieve and surpass aggressive deadlines and customer satisfaction goals. Extensively interfaced and collaborated with installation partners to maximize performance in delivering world-class customer service.

October 2016-February 2017


Jacksonville, FL

Hours per Week: 40

Salary: $18/hour

Supervisor Name: Dennis Peterkin; 904-955-0879; Permission to Contact: Yes

Help Desk Specialist

Provided staff with quality on-campus and remote location technical support of desktop computers, applications and associated technologies; included installation and testing of computer systems and peripherals. Proficiently troubleshot and resolved issues with desktop peripherals. Contributed expertise in software including wireless infrastructure, printer networking and virtualization tools along with solid understanding of varied proprietary desktop software packages and solid knowledge of computer network and client server applications toward maximizing results.

Effectively prioritized and managed projects/workflow to increase productivity and efficiency in deadline-driven, fast-paced environment. Optimized service levels through effective communication, needs assessment and follow up backed by strong attention to detail and quality assurance.

Yyyyyy x. yyyyyy Page 2 of 4


March 2016-May 2016

Baptist Health

Jacksonville, FL

Hours per Week: 40

Salary: N/A

Supervisor Name: N/A; Phone Number: N/A; Permission to Contact: N/A

Help Desk Associate

Applied technical expertise along with dynamic communication skills toward providing efficient on-site and remote location staff support. Managed broad range of technical issues spanning desktop computers, applications, software, networks, servers, and peripherals. Position similar to subsequent role detailed above.


August 2015-October 2015


Jacksonville, FL

Hours per Week: 40

Salary: N/A

Supervisor Name: N/A; Phone Number: N/A; Permission to Contact: N/A

Network Assembler

Proficiently managed setup and assembly of all network equipment in compliance with Networking and Infrastructure Team specifications and standards to meet critical shipment deadlines. Expertly confirmed appropriate packaging to mitigate damage, ensure inclusion of all parts and accessories required for on-location reassembly and optimize quality control.

Spanned broad-scope technologies including Cisco Router 2921 with built in switch Model 2921, Cisco 3560 Register Switch, HP Server, SATO Printer, NAS Terastation for backup, Cellular backup router/Cradlepoint, Network TimeClock/Kronos iSeries compatible, HP Desktops, APC/UPS, Fiber Patch Cables, IBM Registers E84 series, Installed HDD, Setup VeriFone pin pads with HUB connection, Register Scanners, Register Printer, and Oracle POS software.


January 2012-March, 2015

Enovate Medical

Jacksonville, FL

Hours per Week: 40

Salary: $40K/annual

Supervisor Name: Henry Carrarsco; Phone Number: 323-974-1275; Permission to Contact: Yes

Field Technician

Effectively managed technical field services to deliver customized medical equipment support. Ensured optimal operational performance and client satisfaction by expertly explaining and demonstrating operation and preventive maintenance of medical equipment to personnel. Assured patient and staff safety and regulatory compliance by thoroughly examining medical equipment and structural environment of facilities to confirm proper use of equipment and mitigate electrical or mechanical hazards.

Proficiently tested, calibrated, inspected, troubleshot, and repaired equipment and components; effectively interpreted and followed manufacturers manuals for compliance with technical specifications. Disassembled malfunctioning equipment and removed, repaired or replaced defective parts including motors, clutches and transformers. Conducted routine equipment preventive maintenance services including cleaning, lubrication and adjustments.

Yyyyyy x. yyyyyy Page 3 of 4


Expertly tested, evaluated and classified excess or in-use medical equipment to determine serviceability, condition and disposition in alignment with regulatory standards. Efficiently used diverse hand and power tools, measuring devices and testing and analysis instruments.

Maintained detailed equipment maintenance, repair and required updates records. Capitalized on opportunities to maintain current knowledge and optimize job performance by participating in ongoing manufacturers training sessions as well as taking the initiative to independently study complex technical manuals.


May 2010-May 2012

Work Source

Jacksonville, FL

Hours per Week: 40

Salary: N/A

Supervisor Name: N/A; Phone Number: N/A; Permission to Contact: N/A

Customer Service Representative

Successfully assisted military veterans in applying for medical and education benefits along with housing, employment and community resourcing services; included both phone and direct onsite support. Consulted with veterans on strategies for securing employment; ranged from assisting with resume writing and coaching in effective interviewing techniques to advising on personal appearance/professional image. Efficiently reviewed applications and job orders to match applicants with appropriate employment opportunities; conducted both technology-driven and manual file searches.


January 1985-January 2010

United States Navy

NAS Jax, Air Operations

Jacksonville, FL

Hours per Week: 40

Salary: N/A

Supervisor Name: N/A; Phone Number: N/A; Permission to Contact: N/A

Chief Petty Officer

Built successful, progressive military career culminating in effectively coordinating and supervising 35 junior personnel, resourcefully allocating equipment and strategically steering projects to achieve vital transportation, operational and production goals.




University of Phoenix-Jacksonville, FL

Degree: Bachelor of Science, Information Technology/Information System Security

Date Earned: August 2014

GPA: 2.76

Credit Hours Earned: 60


ITT Technical Institute-Jacksonville, FL

Degree: Associates of Science, Computer Electronics Engineering Technology

Date Earned: June 2011

GPA: 2.8

Credit Hours Earned: 60

Yyyyyy x. yyyyyy Page 4 of 4

Technical Skills


Windows Server 2003/2008 Operating Systems

Microsoft Desktop Operating System

Microsoft Office Suite (PowerPoint, Word and Excel)

Computer Programming

Network Security

Software and Hardware Installation/Configuration

PC Repair

Disk Backups

CAT 5 Installation



Wiring Harnesses

Cabling Fabrication

Panel Wiring

System Wiring

Continuity Checks




Omega Psi Phi Fraternity

Most Worshipful Masonic Lodge of Jacksonville, PHA





















Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


SSN: xxx-xx-xxxx

Veteran Preference Points: 10

Clearances: Secret





Agency/Department Name




RE: Vacancy Announcement#: N/A


I am extremely interested in being considered for the (INSERT TITLE OF TARGET POSITION) position currently available with your organization and am submitting my resume for review. In advance, thank you for your time and consideration.


As demonstrated, I offer broad-scope experience in Information Technology, Network Systems Administration, Information Systems, and Computer Electronics/Engineering Technology, including help desk and field support. My areas of expertise range from installation, testing and administration to maintenance, troubleshooting and repairs. I excel in consistently delivering world-class customer service and am highly effective in strategically planning, coordinating and managing projects to maximize productivity, efficiency and use of time and resources in achieving critical deadlines and performance goals. Complementing this experience, I have successfully completed a Bachelor of Science in Information Technology/Information System Security and previously earned an Associates of Science in Computer Electronics Engineering Technology.


Prior to launching my civilian career, I dedicated numerous years of service to the United States Navy, progressing to Chief Petty Officer and honorably discharging in 2010. In this capacity, I effectively built and led a team of 35 personnel as well as allocated equipment and managed key projects instrumental to transportation, operational and production goals. Through my military service I developed a strong work ethic and high level of professional integrity, qualities that I believe enhance my value as an employee.


I am eager to discuss how my background supports your immediate and long-range goals, and look forward to interviewing with you at your earliest convenience.







Yyyyyy x. yyyyyy


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