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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●

Seeking to contribute significant background in Healthcare Administration toward supporting a dynamic facility in delivering patient care excellence

Acute Care / Emergency Department Operations ~ Epic Software ~ Staff Leadership

Training & Development ~ Office Administration ~ Workflow Optimization ~ Data Analysis




         Outstanding background in healthcare administration encompassing patient access services, customer service, budgeting, project management, billing, insurance, and 24x7 scheduling.

         Well-versed in medical terminology and Medicaid, Medicare, and third-party reimbursement regulations.

         Adept at supporting, promoting, and maintaining a cohesive and respectful workplace climate essential to maximizing staff retention, morale, and satisfaction.

         Excel in analyzing existing healthcare practices and orchestrating process improvements to elevate patient satisfaction while controlling expenses.

         Advanced talents in coordinating EMR (Epic, EPower Doc, Logicare) system conversions and confidently handling extended downtimes.

         Solid experience in human resources functional areas spanning talent acquisition, training, payroll, employee engagement, team-building, performance management, and direct supervision.

         Strong experience in performing accounts receivable (A/R) follow-up to maximize incoming cash flow.

         Highly discreet and committed to ensuring confidentiality of personnel files and documents.

         Skilled at establishing, implementing and maintaining systems, procedures and controls to accelerate workflow, reduce expenses and elevate quality levels.


Professional Experience


Winchester Medical Center, Emergency Department, 2005-2016

Business Office Manager

         Spearheaded the complete spectrum of administrative operations within a 75-bed level 2 trauma center including patient registration, patient financial counseling, billing claim reconciliation, denial management, EMR implementations, and physician order entry.

         Delegated staff assignments and provided close supervision to optimize patient satisfaction and office productivity.

         Selected, trained, coached, motivated, and managed 50+ employees committed to delivering top-notch customer service and patient satisfaction.

         Devised and coordinated 24x7 work schedules, consistently ensuring adequate coverage to support patient flow and volume while adhering to labor budget limitations.

         Employed best practices and partnered with clinical teams to drive considerable improvement in KPIs and compliance metrics.

         Conducted performance evaluations with an emphasis on achieving KPIs for clinical and financial goals.

         Joined forces with stakeholders to optimize workflow educate staff in highly successful 2014 Epic EMR system conversion and transition.


Continued ►



Yyyyyy x. yyyyyy Page 2 of 2


Professional Experience continued


Valley Health, 2003-2005

Corporate Patient Access Manager

         Governed patient care operations by orchestrating and monitoring all Emergency Department admissions across Shenandoah, Warren, and Winchester medical facilities.

         Slashed A/R days by creating and instituting new cash collections and financial counseling policies.

         Proactively prepared reader-friendly corporate billing informational brochure which was distributed throughout entire corporation.

         Analyzed and restructured access teams to dramatically increase accuracy rates in registration departments.


Shenandoah Memorial Hospital, 2001-2003

Registration Supervisor

         Methodically established cash collection process within Valley Health to secure $4M+ monthly system-wide.

         Standardized and simplified insurance authorization process for pre-encounter activities which boosted efficiency and earned Picker patient satisfaction rating of 98% for Outpatient Registration.

         Applied dynamic leadership, technical, and organizational talents toward guiding team through seamless EMR software conversion.


James A. Fitzsimmons, LCSW, 1997-2001

Office Manager / Insurance Coordinator

         Oversaw full-scope administrative operations inclusive of billing, accounts receivable, collections, appointment scheduling, and insurance reporting for managed care.

         Efficiently and accurately coordinated new client information with applicable government agencies and maintained provider contracts.

         Significantly improved A/R days and subsequently increased cash flow by introducing new accounting software.


Prior experience includes role as Production Manager, Cross Builders/NV Ryan Homes.




CRCE-I (Certified Revenue Cycle Executive Institutional)

American Association of Healthcare Administrative Management (AAHAM)


Healthcare Administration, Lord Fairfax Community College, Middletown, Virginia


Professional Development:

Leadership, Healthcare Compliance, Emergency Service Management, Accounting, Patient Financial Services, Patient Financial Counseling, Cash Collections, Hospital Finance and Lean methods




Epic EMR ADT/HOD/CAD/ASAP, Passport, Workbench and Clarity, EPower Doc, Logicare, McKesson Series and Star, HPF Imaging, HBI Business, Kronos Payroll, Microsoft Office (Word, Excel, PowerPoint, Outlook)


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