Yyyyyy x. yyyyyy

Management Professional

Technical Support ~ Customer Service ~ Information Security

Team Leadership ~ Project Management ~ Networks ~ Troubleshooting ~ Diagnostics

         Extensive experience in setting up, configuring, installing, upgrading, troubleshooting, and resolving issues with all types of computer hardware and software for Fortune 500 companies.

         Skilled with local and wide area networks, servers, POS systems, telecommunications, voice & data systems, and internet-enabled TV.

         Adept at set-up, installation, and configuration of servers, server racks, complete MDF/IDF rooms, and large corporate infrastructures.

         Resourcefully integrate systems in various multi-vendor environments where applicable to increase efficiency and cost control.

         Excel at system design, configuring networks, preparing SLAs, drafting vendor outsourcing and management contracts, servicing data centers, and steering large-scale integrations of assets and personnel throughout company acquisitions.

         Retail MDF/IDF experience spans stand-alone servers, thin client servers, PBXs, call management hardware, WANs/LANs, ISDN, T1, Fiber circuits, and supporting carrier vendors.

         Talents in training and instructing staff and clients on both technical hardware and software applications.

         Well-versed in human resources best practices, hiring processes, employment testing, fostering diversity, and adhering to all employment laws to control company liability.

         Managerial skills including direct oversight of up to 130 field engineers, technical staff, sales professionals, and operations personnel.

         Project-managed the complete spectrum of Y2K remediation efforts for two corporate locations.

         Orchestrated national hardware and software deployment rollouts for Microsoft NT/2000/XP and NCR POS.

P.K. Systems & Support, 2007 to Present

Founder and Owner / Network Systems Integrator / VAR

         Manage and fulfill contracts with countless clients requiring expertise in desktop/laptop repair, wireless network configurations, system upgrades, and computer malware/virus support.

         Administer ongoing and part-time contract with Allen Tharp LLC for IT support at Lackland Air Force Base.

McCaw/Cellular One/AT&T Wireless Services/Cingular Wireless, Austin and San Antonio, Texas, 1996 to 2005

IT Consultant / Network Systems Integrator / Sr. Client Services Manager

         Spearheaded full-scope IT support services and project management spanning desktops, LANs/WANs, POS technologies, data centers, and telecommunications.

         Managed SLAs for all departments and ensured consistent customer satisfaction.

         Project-managed hardware and software rollouts, desktop and laptop upgrades, POS upgrades for retail stores, and Microsoft thin client upgrades for thousands of store personnel.

         Championed multiple ERM projects including Seibel, Remedy, Oracle, and PeopleSoft applications.

         Completed telecom upgrades following numerous acquisitions and maintained cohesive vendor alliances.

Prior Background:

Manager, Technical Services (Contractor), Fields Data Management, Inc./ Alamo Data Systems. San Antonio, Texas

Manager, Technical Service & Support, Intelligent Electronics /Bizmart/ San Antonio Technology, San Antonio, Texas

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Yyyyyy x. yyyyyy Page 2 of 2

Associate Degree, Electronics, CBM Technical/Electronics Institute

CAP and CISSP certifications in progress, ISACA

MCSE

Certified Netware Administrator

Integrating Wireless Networks, Global Knowledge

Troubleshooting Wireless Networks and Securing Wireless Networks, Global Knowledge

Telephony, Carrier Data Services, Global Knowledge

Cellular Technologies, VoIP, AT&T

A+ Certified Technician

Network+ Certification

CCNA

Disaster Recovery and Business Continuity

Factory-authorized certification on most servers, desktops, laptops and printers

PMP Courses:

Managing Project Schedules and Budgets, IT Project Management, Project Management Essentials, Applied Project Management

AT&T Wireless Services NCSA courses, AWS Business Security Department for Information System Security Professional

AT&T Wireless Business Operations Management training (e.g. Leadership Development; Total Quality Management; Quality Action Team Facilitation; Case Management / Change Management; Diversity; Employee Relations)

Windows O/S, Microsoft Office Suite, Microsoft Mail/Exchange Server, Small Business Server, Windows Server 2000/2003, SQL Server 2000, SharePoint, Visio, MapPoint, Windows Defender, ForeFront for Exchange Server and Internet Security and Acceleration Server, McAfee, Symantec, Backup Exec, Mail Security, Premium AntiSpam, Norton Ghost, PowerQuest, Timbuktu Pro, LapLink Gold, Bogmar, SafeWord, DameWare Utilities, Netware 4.1, Novell Netware, VoIP, AT&T Definity G3 PBX, Avaya Partner VS/5 PBXs, Acer, Sony, NCR, NEC, Cisco, Nortel, Adtran, Asante, Linksys, D-Link, Belkin, NetGear, PeopleSoft, Seibel, Remedy, Oracle

National Association of Field Service Managers

Network Processionals Association

National Association of Information Technology Managers

Project Management Institute - Alamo Chapter

Information Systems Audit and Control Association

Yyyyyy x. yyyyyy

[INSERT DATE]

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity as a (INSERT TARGET POSITION) and am submitting my resume for your review. In advance, thank you for your time and consideration.

I bring to you seasoned experience in the IT arena, advanced capabilities in system analysis, and excellent talents in information security, network integrations, high-level technical support, and customer service. My polished analytical, troubleshooting, staff leadership, and consultative skills would surely be fundamental to succeeding with your organization. To complement these qualifications, I offer strong abilities in end user relations and a constant commitment to enforcing stringent quality control and regulatory compliance in all initiatives.

As a proactive contributor to your organization, you will find me to be a highly motivated professional and remarkable leader committed to supporting you in achieving your objectives through superior technical acumen and managerial abilities. I am confident that I could be a valuable asset to your organization and encourage you to call me at the number listed above so that we may discuss this mutually beneficial opportunity.

Sincerely,

Yyyyyy x. yyyyyy