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Yyyyyy x. yyyyyy
9125 S. Heather Dr. ￨ Xxxxxx,
XXXXXX xxxxxx
xxx-xxx-xxxx ￨ abc@xyz.com
Summary of Qualifications
Outgoing hospitality management leader with proven track record of building and leading teams.
Demonstrated ability to consistently meet or exceed sales, customer service and operations goals.
Consistently promoted to positions of greater responsibility for exceeding performance objectives.
Problem solver, with a unique ability to diffuse conflict and find favorable solutions or outcomes.
Excellent listening, verbal communications and interpersonal skills to build and maintain relationships with colleagues, customers and vendors.
Solid time management, attention to detail and organizational skills, including working well under pressure.
Areas of Expertise
Team Management/Leadership Customer Service Inventory Control
Interviewing & Hiring Problem Solving Merchandising
Staff Training Event Planning Profit & Loss
Professional Experience
Majerle s Sports
Grill Phoenix, XXXXXX Aug.
2015-Aug. 2017
General Manager
Led operations of three locations in the Phoenix metro area, including managing a team of employees.
Interviewed candidates for employment opportunities and hired associates that were an ideal fit.
Created a positive and sustaining work environment by praising employees for excellent performance.
Performed street marketing to motivate new customers to visit one of the restaurants.
Oversaw daily profit and loss of each location to maximize profitability and minimize losses.
Controlled inventory, including checking food and beverage costs.
Planned major events to promote the restaurant, including offering drink specials.
Merry Piglet s Mexican Restaurant Jackson Hole, WY 1999-2015
Manager (2005-2015)
Bartender (2003-2004)
Server (2002-2003)
Hostess (2001-2002)
Gained the trust, confidence and respect of management to earn consistent promotions during tenure.
Maintained responsibility for operating one of the highest volume restaurants in the city.
Demonstrated diplomacy and tact to satisfactory identify and resolve problems.
Followed up with guests to ensure they were having a pleasant and enjoyable dining experience.
Analyzed daily profit and loss and created weekly staff schedules based on projected future sales.
Education and Training
Cosmetology Degree, Josef s School of Hair Design Grand Forks, ND; earned 2001
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