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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Strategic Leader with several years of experience within high-stress environments with a keen ability to support key management and successfully oversee office logistics within a variety of industries. Experienced in providing administrative support, creating comprehensive operating strategies, and managing training/development of staff members. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, customers, and members of management.
Key Competencies
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Administrative Support Microsoft Office Suite Staff Management Presentation Development |
New Hire Orientation Strategy Implementation Training/Development Building/Office Management |
Process Improvement Attention to Detail Complex Problem Solving Team Leadership
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Professional Experience
CEC Entertainment, Waldorf, MD December 2004-Present
Multi-Unit Training General Manager
Directly manage administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency
Supervise the training and professional development of members of management, audit stores for compliance with internal company standards, and create comprehensive marketing content
Play a lead role in the continuous improvement of customer service programs in addition to successfully managing overhead costs and improving sales revenue
Complete new hire orientation and on-the-job training sessions, perform evaluation of current training programs, and make appropriate recommendations to executive management
Facilitate staff training demonstration, meetings, conferences, and workshops along with assessing employee engagement and learning levels
Designed and implemented a successful monthly food and beverage marketing plan/budget which was concentrated on increasing profits
Participated in several community events which including the Special Olympics Zombie Run and Police Department Torch Run
First Interstate Bank, Lakewood, CA February 2000-June 2003
Assistant Manager/Teller
Supported day-to-day office administrative operations within the organization which included maintaining banking records and supervising a team of 12 branch staff members
Maintained a keen knowledge of banking regulations which included Bank Secrecy Act, Anti-Money Laundering Act, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act
Utilized superior communication and interpersonal abilities in order to consistently foster a positive working environment in addition to diffusing complex customer service situations
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