Customer-Focused Professional Committed to World Class Service

  Track record of success in customer-driven, service-oriented industries; specialize in managing broad-scope operations to optimize productivity, quality, service levels, revenue production, and bottom-line profits

  Expertise in areas spanning human resources, sales, project/event management, and budgeting through inventory, vendor relations, merchandising, and standards compliance

  Motivating leader who effectively hires, trains, builds, and directs high-performance teams

  Dynamic consultation, presentation and relationship management skills instrumental to generating business, building loyalty and ensuring satisfaction

  Self-motivated professional equally effective in leadership, independent and collaborative teamwork roles

Mobile Bartender, Independent - Fort Worth, TX 2015-Current

  Independently coordinate and manage customized bar services for special events and private parties; spans setup, inventory control and direct guest servicing through client relations, regulatory compliance and break down of equipment

Waitstaff Manager/Floorman, Lone Star Mansion - Burleson, TX 2013-2015

  Steered full-scope execution of wide range of events from planning and coordination through delivery; demonstrated dynamic professional ethic in working long hours in detail-oriented, time-sensitive environment

  Effectively staffed and managed wait staff and floor team to ensure efficient, quality service

  Collaborated with stakeholders ranging from clients to vendors and chef to achieve goals

Manager, Bakery and Cash Office, Brookshire Grocer Company - Red Oak, TX 2003-2011

  Youngest employee to promote to management in high-volume retail store; spearheaded turnaround of underperforming bakery to +3% contributor to overhead within first year

  Effectively hired, trained, developed, and managed staff; included evaluating performance and implementing corrective actions to boost results

  Strategically administered budgets and scheduled staff to maximize use of resources and control operational costs

  Expertly managed inventory to maintain optimal levels based on real-time and projected needs; oversaw merchandising

  Ensured ongoing compliance with quality, sanitation and safety standards

  Concurrently managed cash office operations; held role of Cashier Trainer

  Capitalized on opportunities for professional development by participating in numerous management workshops and merchandising seminars

Associate of Arts Degree, Tarrant County College District - Fort Worth, TX; 2016

Member of Phi Theta Kappa Honor Society
Additional Associate of Science Degree pending completion of a few credits