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Yyyyyy x. yyyyyy

9165 Grand Manor Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx

linkedin.com/in/tabathashepherd | abc@xyz.com

 

 

Xxxxxxpable, confident and client-centered Program Director with years of valuable leadership experience with Kaiser Foundation Health Plan. Possess over 20 years of background in driving large-sxxxxxxle efforts, often managing multiple projects at once. Demonstrated aptitude as it relates to financial and governance management, as well as business operations management and strategy. Adept in working individually or in teams to surpass organizational goals. Xxxxxxll upon critixxxxxxl thinking and analytixxxxxxl aptitude to summarize intrixxxxxxte data into clear messages and strategies in support of senior leaders as they make informed decisions. Thrive under pressure in deadline-driven work settings. In pursuance of an advanced opportunity to showxxxxxxse diverse leadership acumen and skill in implementing multi-year/multi-million-dollar programs for an innovative organization.

 

Highlights

 

  Well-versed in working with large-sxxxxxxle, complex, multi-region and multidisciplinary program launches, including related strategic planning, financial management, governance and portfolio management

  Expert in skillfully communixxxxxxting to executive leaders and completing IT to business translations

  In present role, work with the senior most leaders in the company due to being well-respected with excellent or exceptional annual review ratings

  Spearheaded a migration from Lotus Notes to Microsoft Office 365 email and Skype for over 107K end-users

  Led testing efforts for CIT, SIT, SWT, UAT, ETP and End-to-End for three large national programs, each lasting three years or more

  Oversaw the Northern XXXXXX Investment Portfolio for more than 80 projects and controlled an $80M operating budget

  Established and implemented comprehensive organizational strategies lasting from three to five years

  Authored a Budget Operations Manual (BOM) for Service Area Financial Officers, still in use as of December 2016

 

Professional Experience

 

KAISER FOUNDATION HEALTH PLAN INFORMATION TECHNOLOGY

Director, National Large Programs (2014-Present)

  Oversee operations for IT in Northern and Southern Xxxxxx including regional implementation of Epic Tapestry AP for claims processing

  Also lead the regional implementation of Epic Resolute Hospital Billing for Tapestry AP Claims

  Manage the implementation of Epic Prelude for Tapestry UM; includes external services and continuum of xxxxxxre

  Direct hundreds of team resources through a cross-regional and cross-departmental matrix organization

  Headed a program turnaround and end-to-end implementation effort for a CMS ICD-10 Conversion including claims wrapper programs for business and technixxxxxxl functions; remediated 122 applixxxxxxtions in total

  Partnered with LMP loxxxxxxls, 20, 29 and 250 to garner approval of final IT solutions

 

Director, Portfolio Management and Governance (2011-2015)

  Supervised and guided NXXXXXXL Financial Governance for $40M in annual investment funding

  Administered SOX, Health Insurance Portability and Accountability Act (HIPAA), PCI and compliance for Northern Xxxxxx and the Mid-Atlantic

  Developed and maintained an annual and multi-year long-range forexxxxxxst (LRFP) for $150M in annual operating and xxxxxxpital budgets

 

Director and Chief of Staff NXXXXXXL Business Information Office (2007-2014)

  Managed a series of departmental reorganizations including initiatives focused on offshore staffing models

  Developed and set into motion a continual multi-year workforce strategy

  Devised balanced performance scorexxxxxxrds and dashboards to effectively monitor IT operational metrics

  Formulated and flawlessly delivered presentations for senior-level executives

 

 

Yyyyyy x. yyyyyy

Continued

 

 

KAISER FOUNDATION HEALTH PLAN HEALTH PLAN REGULATORY SERVICES

Managing Director, Regulatory and Compliance-Operations (2002-2007)

  Effixxxxxxciously planned the first KP multi-region Mega Program; PeopleSoft Customer Relationship Management (CRM) applixxxxxxtion

    • Tenaciously handled vendor negotiations in order to secure optimal pricing
    • Led training, and implementation; utilized by more than 1K end-users in Member Services, Audit, and Compliance

  Directed statewide strategic planning, Project Management Office (PMO), management information analysis, performance management, consulting, training and development efforts across the state of XXXXXX

  Fostered a strong, lasting regulatory labor management partnership in collaboration with Loxxxxxxls 20 and 29

 

KAISER FOUNDATION HEALTH PLAN FINANCIAL PLANNING AND ANALYSIS

Manager of Financial Planning and Analysis, Xxxxxx Shared Services (200-2002)

  Co-led a statewide financial turnaround initiative across XXXXXX; included managing an annual administrative operations budget of $2.4B

  Developed and presented thorough, detailed financial management reports and presentations for review by senior personnel

 

Also worked as a Senior Project Manager, Marketing with New York Life and

as a Loan Processor with Sacramento Savings & Loan

 

Eduxxxxxxtion

 

Certifixxxxxxte, Organizational Behavior, Harvard University (ongoing)

Bachelor of Science, Finance, Xxxxxx State University Hayward

Courses, Executive Leadership, University of Xxxxxx Berkeley

 

Credentials

 

Certified Six Sigma Green Belt | LEAN Certified | Certified Healthxxxxxxre Mediator, State of Xxxxxx

Leadership and Negotiation Programs, Harvard Sloan School of Law

Executive Leadership Program, Center for Creative Leadership

KP-IT Leadership Program, The Leadership Challenge

 

Professional Involvement

 

NXXXXXXL/SXXXXXXL Diversity Council | Association of Diversity Council | Human Resource Legal Council

Somerset HOA Board of Directors President | Berkeley Youth Orchestra Board of Directors

Health Xxxxxxre Association/Women | Center for Creative Leadership Alumni

 

Volunteer Service

 

Foundation for Breast Xxxxxxncer Research | Volunteers East Bay | Habitat for Humanity | Kaiser Permanente Day On

San Francisco Pride Parade Contingency Monitor | Bay Area Underprivileged Youth Sponsor/Mentor

Lyons Centers for Sight | Alameda and Contra Costa County Food Bank Volunteer

 

 

 

 

 

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