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Profile of Qualifications
Ambitious, detail-focused and passionate professional with over 15 years of experience in a diverse medley of service-centric environments. Experienced in working independently using strong organizational skills and attention to detail. Adept at maintaining lasting and beneficial relationships with customers, colleagues and managers. Able to excel individually or as a cross-functional team member; works well with individuals and teams at all company levels and within the local community.
Utilizes operational acumen to tenaciously drive sales; often promoted within short timeframes due to demonstration of company loyalty and managerial success. Personable with a determined demeanor; willing to take on new duties and learn new processes that contribute to logistical efficacy. Seeking a role as an Operations Manager that will allow for use of skills in a challenging, exciting new environment; targeting roles that will allow for continued career growth.
Key Areas of Knowledge & Expertise
Leadership | Interpersonal Communication | Operations Coordination | Time Management & Organization
Sales Management | Supervision | Cross-Functional Teamwork | Profit Growth | Revenue Generation | Training & Development
Staff Recruitment | Process Improvement | Customer Service & Satisfaction | Strategic Planning | Critical Thinking
Collaborative Problem Solving | Coaching & Mentoring | Facility Maintenance | MS Office Suite | Windows OS
Professional Experience
Coca-Cola Refreshments: District Sales Manager (2014-Present)
Manage operations within assigned region in a manner that drives revenue growth and profit increases
Focus on client acquisition and retention efforts and guide sales personnel in related best practices
Manage a talented and diverse team of sales professionals; guide and mentor them as it pertains to selling methods and company policies
Work diligently to boost levels of overall staff accountability and execution of team efforts; create a welcoming and open working environment conducive to retention and high levels of morale
Leverage creative problem solving philosophies in order to tend to both customer-driven concerns and internal issues as they arose; craft process improvements that allow for heightened levels of efficacy
Foster and sustain positive cross-functional relationships with all departments to encourage collaborative efforts across departments that align with company strategies
Sam s Club/Wal-mart: Co-Manager (2008-2014)
Drove sales efforts using a medley of proven and effective selling strategies
Supervised the management team within the Facility Operations department
Maintained open and honest lines of communication with both management personnel and hourly staff specific to news centered on facility operations, merchandising and alignment with the overall company direction
Fueled financial performance measures to bolster revenue levels and secure new clients; aim to gain increased referrals and repeat business from current customers
Led measures that served to ensure regulatory compliance, particularly regarding company policies and procedures
Coordinated and played a key role in facilitating community outreach programs; engaged with stakeholders in the local area to foster lasting and mutually beneficial partnerships
Encouraged Associates and Managers to drive positive change in the local community; included founding and maintaining positive relations with highly-regarded entities, as well as marketing the company and its offerings in a positive light
Presented the company mission and vision to external organizations in accordance with the Company's media guidelines; served as an ardent advocate for sponsored programming, special events and sustainability initiatives
Liaised with Associates, Customers, and the local community regularly in order to emphasize the company s services as being integral to the vitality of the community
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Sam s Club/Wal-mart: Co-Manager (Continued)
Used example-based leadership to provide direction, guidance and professional development opportunities to hourly Associates and Managers; discussed proper service approaches and techniques to assess customer needs
Resolved all customer complaints and issues in a timely and comprehensive manner, with attention to corporate guidelines and standards.
Greater Houston Pool Management: Aquatics Director Cinco Ranch (2007-2008)
Singlehandedly controlled operations for eight Cinco Ranch aquatic facilities in the region
Drove revenue increases by effectively selling upgraded and replacement equipment to new and return customers alike
Intentionally and methodically recruited, oriented and supervised a dedicated team of 120 employees
Maintained a positive working relationship with homeowners associations (HOAs) in the local community in order to generate long-term repeat business
Responded to resident concerns and suggestions with professionalism while also remaining steadfast in committing to company policies and principles
Additional Experience
Food and Beverage Manager, Schlitterbahn Waterpark, 2005
Operations Supervisor, Schlitterbahn Waterpark, 1997 2004
Education
Bachelor s Degree, University of Texas Permian Basin (to be conferred December 2016)
Also completed courses at Texas State University and Texas Tech University
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