Yyyyyy x. yyyyyy

Automotive General Manager / General Sales Manager

Operations Management ~ Inventory Control ~ Hiring ~ Training ~ Customer Service

Profit Maximization ~ Budgeting ~ Cost Containment ~ Conflict Resolution ~ Staff Scheduling

         Proficiency in directing all aspects of business operations encompassing recruiting/hiring, staff development, team-building, financial management, inventory management, sales, promotions, and customer service.

         Consummate sales trainer with advanced closing skills and demonstrated strengths in deal structuring.

         Actively analyze competitive activity, new/emerging models, and market conditions to promote products and consistently achieve aggressive sales and revenue targets.

         Skilled at developing high-performance teams through motivational mentoring and coaching.

         Consistently deliver top-notch service crucial to acquiring new customers and optimizing sales production.

         Thrive on analyzing dealership challenges and driving powerful initiatives to optimize business development, team morale, customer traffic, profitability, and store reputation.

         Adept at inventory control inclusive of ordering units from factory, forecasting sales and budgets, and coordinating marketing and advertising efforts.

Delray Honda, 2012 to 2016

General Sales Manager

         Managed all facets of dealership operations from staffing and scheduling to financial administration and inventory management.

         Generated annual dealership sales forecasts by accurately estimating total vehicle sales, gross and operating profits, and expenses for new and used sales departments.

         Hired and monitored performance of staff, held weekly sales meetings, and conducted sales training.

         Enforced standards for displaying and merchandising new and used vehicles, and launched sales promotions as directed by corporate leadership.

         Issued demos and ensured proper maintenance of all dealership records.

Treasure Coast Lexus, Ft. Pierce, FL, 2011 to 2012

General Sales Manager

         Spearheaded full-scope sales operations encompassing staff scheduling, deal processing, profit maximization, customer service and relationship management, and dealing with factory representatives on a daily basis to ensure inventory integrity.

         Reviewed and verified shop bills on used cars, maintained comprehensive documentation on all new and used sales, and enforced strict cost control in Used Car department.

         Optimized CSI scores by promoting diligent follow-up by sales associates.

Braman Motorcars, Palm Beach, FL, 2010 to 2011

Senior Manager

         Desked and appraised trades to optimize profit, vital to meeting or exceeding assigned fiscal target.

         Maintained high CSI scores by training, mentoring, and coaching sales staff in delivering unbeatable service and follow-up.

         Purchased units from Audi direct while ensuring adherence to quarterly requirements for SFE.

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Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

Suburban Chevrolet of Stuart, Stuart, FL, 2009 to 2010

Operation Manager / GM

         Directed all aspects of daily operations including P&L responsibility, budget administration, buying and selling units at auctions, and reporting financial performance to owners.

         Meticulously tracked actual expenses, analyzed variances, and compiled forecasts.

         Visited multiple company locations regularly to ensure attainment of expected performance criteria.

         Controlled inventory at two used car lots and monitored Used Car Manager in controlling costs.

Schumacher Automotive, Palm Beach, FL, 2008 to 2009

General Sales Manager

         Trained, directed, motivated, and managed sales associates while closing and saving deals for vehicle purchases and leases.

         Strategically combined team-building strengths, attention to quality, and outstanding follow-up skills to maintain excellent CSI score.

VT/AlG, Phoenix, AZ, 2005 to 2008

General Sales Manager

         Orchestrated sales operations at dealership featuring five brands (Honda, Chevy, Volkswagen, Mazda, and Subaru).

         Demonstrated sound human resources abilities by hiring temporary staff to meet seasonal volumes and devising work schedules which represented adequate floor coverage while controlling labor expenses.

         Bolstered wholesale profits while consistently minimizing losses, and ensured strategic marketing was implemented to move inventory.

         Prepared detailed budgets and tracked profits to validate goal attainment.

Schumacher Automotive, Palm Beach, FL, 2003 to 2005

General Sales Manager

         Elevated team s sales production by devising and implementing training programs for new and existing employees.

         Proactively identified and eliminated aged inventory to improve cash flow.

         Emphasized follow-up practices among employees to achieve high CSI scores.

Gunther Motor Company, Volkswagen/Mazda/Kia, Ft. Lauderdale, FL, 1997 to 2003

General Manager / General Sales Manager

         Championed efforts to rank as #1 Volkswagen dealer nationwide for five consecutive years.

         Leveraged solid business acumen to formulate budgets, analyze spending, and generate financial reports for owners.

• Trained, managed, motivated, and scheduled 60+ employees in selling new and used vehicles.
• Exercised a broad range of team-building techniques to elevate morale, productivity, and cooperation.
• Closely considered budget parameters to arrange competitive yet cost-effective compensation plans.

Prior Background:

Sales Manager, Art Moran

SSG (P), United States Army

GM Certified General Manager New/Used/Internet

The Pacific Institute, Orlando, FL

CRM Boot Camp for Senior Management, Atlanta, GA

Changing internal Culture, Palm Beach, FL

JMA Finance School, Ft. Lauderdale, FL