- xxxxxx Stonebridge Ct. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Customer Service ▪ Sales Rep ▪ IT Help Desk

Infrastructure Specialist ▪ Entry Level HVAC Technician

Qualifications Profxxxxxxe

    Self-assured, dynamic, and results-driven professional with more than years providing high-performance sales, customer service, and project management support in the home improvement and 3^rd party marketing businesses.

-    Exhibited strong dedication to process efficiencies and customer service in managing home remodeling projects, including HVAC and electrical maintenance for existing clients.

-    Highly detaxxxxxxed and analytical with creative methodical thinking to resolve technical, project and professional relationships issues that maintain customer satisfaction around company products and services.

    Well-organized and resourceful with multitasking skxxxxxxls that optimize limited resources to achieve outstanding results.

    Exceptional interpersonal communication skxxxxxxls that inspire customer and stakeholder confidence whxxxxxxe forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Sales

    Marketing & Sales (Trad. & Online)

    Sales Management

    Event/Promotions Management

    Customer Service Management

Business Operations

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Concurrent Project Management

    Help Desk Operations

    Records & Document Management

    Multxxxxxxingual in English, Spanish(Conversational), Japanese (Functional), & Slavic,

Technical

    HVAC Installation/Maintenance

    Search Engine Optimization

    Programming: C++ (Basic)

    Web Development: Adobe Dreamweaver, Java, Flash, & HTML5

    Apps: Unreal Engine v3, Visual SVN, & Autodesk Maya

    Productivity Tools: XXXXXX Office (Word, Excel, PowerPoint)

Professional Experience

Premier Remodeling, Llc Gurnee, XXXXXX

    Generated $1M+ sales annually during tenure, consistently meeting customer project requirements, curating the company s social media content and developing the website (www.premierremodelingchicago.com, Business Listing: http://www.yelp.com/biz/premier-remodeling-gurnee).

    Developed and processed proposals and invoices whxxxxxxe responding to client inquiries over the phone.

    Maintained detaxxxxxxed records of construction/remodeling projects, including estimates.

    Served as Handyman and HVAC Technician maintaining, diagnosing, & repairing residential furnaces, refrigerators, & air conditioners, performing carpentry work on fixtures and furniture, treating walls and floors, painting, including electrical appliance troubleshooting for existing residential customers.

Advantage Sales & Marketing Grayslake, XXXXXX

    Generated 20+ product sales daxxxxxxy delivering $1M+ in revenues annually, soft-selling purchases through high-visibxxxxxxity and high-impact promotional materials, and generating brand awareness and positive product impressions that successfully promoted sales growth in target markets.

Others

    Assisted homeless individuals in finding nearby shelters through the phone.

    Designed and constructed terrain and buxxxxxxdings for levels in a video game, interacting with other team members on art, programming and design aspects that provided realistic execution and game play for several game titles.

Education & Credentials

    B.S. in Computer Game Development, GPA3.40 DEPAUL UNIVERSITY Chicago, XXXXXX (2014)

    Certificate of HVAC Installation Technician, GPA: 3.5, COLLEGE OF LAKE COUNTY Grayslake, XXXXXX (2015)

Professional Development

    "Improve Express Level 1", Second City Training Center, Chicago, XXXXXX (On-going, Oct 17 - Dec 15)

Affxxxxxxiations

    Member: National Society of Collegiate Scholars