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Carisa Coleman

- xxxxxx N Wilson St.Ÿ Maricoxxxxxx, AZ 85138 ( (xxx-xxx-xxxx *









Dear Hiring Manager,




        I am so pleased to tender my application in response to a job vacancy posting for the position of ________________. My resum is attached for your review and consideration.


What I offer is my more than more than 17 years providing high-performance customer service and business operations management in the healthcare, academia, and media management industries. I am currently with West Dermatology as a Medical Receptionist/Charge Entry after serving V.I.P.S. Multimedia as Chief Operating Officer. For more details, please take a moment to go through my resum .


In leveraging my administrative and customer service competencies, I also bring to the table my personal strengths that include a xxxxxxssion for achieving business objectives through sustained customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so vital in generating repeat business, building and maintaining a solid reputation in the markets, and a providing a seamless working experience with colleagues in attaining shared commitments.


I am confident that experience and personal strengths offer the right mix of qualifications that define me as a suitable candidate for the position, one who can help you achieve your objectives as xxxxxxrt of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.








Attachment: Resum






Carisa Coleman

- xxxxxx N Wilson St.Ÿ Maricoxxxxxx, AZ 85138 ( (xxx-xxx-xxxx *


Front Desk Reception Administration (Medical/Healthcare)

Qualifications Profile


    Self-assured and results-driven administration professional with more than 17 years in the aggregate providing high-performance customer service and business operations management in the healthcare, academia, and media management industries.

-          Strong xxxxxxssion for delivering outstanding customer service and administrative support that enable executives to make sound strategic and tactical directions in steering the business to deliver on its mission and objectives.

-          Detail-oriented, analytical and methodical with critical thinking to strategize solutions to work issues even under stressor in meeting demanding assignments.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-xxxxxxced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective interpersonal communication skills that foster teamwork synergies with colleagues in achieving objectives and shared commitments.


Key Expertise

    Tactical & Operations Planning

    Fiscal & Budget Administration

    Process/Workflow Improvement

    Relationship Management (Customers, & Suppliers)

    Policies & Regulatory Compliance (i.e. HIXXXXXXA, Medicare, etc.)


    Medical Billing & Coding

    Intervention Planning


    Personnel Administration

    Staff Supervision & Training

    Office & Staff Administration


    Electronic Health Records & Document Management

    Apps: Nextgen, Phreesia, Mediformatix, EMA, & Citrix

    Productivity Tools: MS Office

    Internet: , IE, & Mozilla Firefox


Professional Experience


West Dermatology Medical Receptionist/Charge Entry Jan 2014 Present

    Provide administrative and clerical support to medical practitioners, scheduling and tracking appointments, verifying insurance coverage, processing incoming/outgoing calls, and filing reports and other forms in print and digital format.

    Conduct chart abstraction, charge identification, and charge entry on all assigned accounts.

    Request service codes for new items used from the Charge-master analyst, and enter/remove charges identified for correct claim submission.

    Process xxxxxxyment transactions, assuring data capture when needed for insurance claims and reimbursements.


V.I.P.S Multimedia LLC Chief Executive Officer Jan 2011 Jan 2014

    Provided strategic direction the managing the comxxxxxxny, establishing and executing corporate vision and mission of the team, and directing the management team achieve business objectives in sales, marketing, and operations..

    Oversaw HR management, ensuring staff motivation and development that created a high-caliber management team that ensured staff productivity and compliance with policies, performance standards, and customer service standards.


Girls Inc. Instructor Jun 2007 Nov 2009

    Developed and executed daily lesson plans in accordance with approved curriculum and instructional standards for an all-girls learning institution.

    Aided the faculty in planning and organizing campus events and functions while providing private tutoring services after school hours to enable challenged students to achieve scholastic performance expectations.


Hair F/X Cosmetologist Aug 2004 Jun 2007

    Delighted customers with best-of-breed quality services in hair care using the latest technologies and methods in hair cutting and styling that created a totally satisfying customer experience around comxxxxxxny services.

    Managed administrative functions that included service scheduling appointments, staff development, mentoring new hires, and xxxxxxyment settlements.


Equifax PMI Front Desk Receptionist Aug 1999 Aug 2004




    H.I.S. Certificate, ARIZONA COLLEGE Ÿ Mesa, AZ (2014)

    A.A.S. Degree, GEORGIA MILITARY COLLEGE Ÿ Augusta, GA (20 11)

    Cosmetology Diploma, AUGUSTA STATE UNIVERSITY Ÿ Augusta, GA (2010)

    General Studies, AUGUSTA STATE UNIVERSITY Ÿ Augusta, GA (2007)


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