- 11830 Sheridan St Ÿ Pembroke Pines, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Customer Service Business Administration

Qualifications Profile

    Self-assured, efficiency-focused, and results-driven professional with more than 23 years providing high-performance customer service, operations management, and administration in the Marine and Awning Industry.

-    Strong passion for delivering outstanding customer service.

-    Provided key strategic role and direction in creating the first Export Department at Astrup.

-    Trained key personnel in export and back office administration in all areas of order processing/fulfillment, customer complaint handling/resolution processes, as well as merchandise return process, ensuring a satisfying customer experience along the way.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Xxxxxxexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

    Strategic Planning & Execution

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Operations Management

    Tactical & Operations Planning

    Fiscal & Budget Management

    Time Management

    Process/Workxxxxxxow Improvement

    Inter-Office Coordination

Administration

    Personnel Administration

    Organizational Development

    Performance Appraisal

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

    Bilingual in English & Spanish

Technical

    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet: Email/Webmail, Web Research, & Social Networking

Professional Experience

The Astrup Company/Trivantage Ÿ Doral. XXXXXX Ÿ Lithia Springs, GA

    Planned and executed daily operations that delivered a satisfying customer experience involving order entry, accounts receivable, complaint resolutions, logistics, and documentation.

    Provided key strategic role and direction in creating the first Export Department at Astrup.

    Wrote, designed and produced an export manual that improved process efficiency and administration effectiveness.

    Coordinated with relevant internal officers to arrange for repair and replacement of defective items covered by warranty when called for.

    Prepared special orders for customers throughout Georgia, and overseas and processed orders for items that included marine and awning fabrics, and hardware, ensuring proper documentation and warranty information.

    Provided HR support in training Trivantage employees in the computer order entry process, complaint management, and merchandise return process, as well as export clerks on all job duties and expectations.

    Maintain customer records of all warranty issues with vendors, including records of all backorders.

    Assisted customers with their purchase decisions, notifying them when orders were shipment-ready, and applied corresponding payment charges on their accounts.