Driven, focused, and hard-working Strategic Leader with a background in overseeing daily operations within fast-paced environments throughout a variety of industries. Experienced in managing full-cycle product management tasks, implementing/developing innovative operational strategies, performing complex analysis, and leading cross-functional teams. Highly adept in improving organizational productivity in addition to maintaining strong communication with others.

Operations Management Project Management Training / Development Policy Development

Product Development Lifecycle Cloud Based Payment Gateways Team Leadership

Process Improvement Enterprise Retail/Healthcare Solutions Customer Service & Retention

  Direct day to day product management operations within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Manage a portfolio of products valued at over $35 million which include payment gateways, enterprise estate management tools, and payment applications

  Act as a representative for the organization at payment councils and industry specific speaking engagements in addition to overseeing compliance related tasks

  Play an instrumental role in increasing payment as a service (PaaS) revenue to approximately $35 million within 3 years which included deploying new payment systems to over 400,000 end points

  Successfully managed the first mover semi-integrated payment product which has turned in to a top selling product within the market

  Instrumental in applying and obtaining required EMV certifications which are required for product growth with the United States

  Coordinated product management functions within the organization which centered on a Verishield Protect Encryption product which was deployed in 9 out of 10 payment processors within the United States

  Led the successfully expansion of product features for pay at the pump products and successfully increased product revenue to over $20 million annually

  Oversaw operational tasks such as managing product backlog and designing comprehensive product roadmaps along with attending quarterly client business reviews

  Supervised product management logistics for a Java based Point of Sales product suite which required creating product redesigns and leading efforts related to a migration to open source products

  Designed and implemented strategies aimed at reducing licensing/support costs along with leading product entry efforts into a competitive healthcare market

  Generated a comprehensive product roadmap for a variety of products, managed key vendor relationships, and analyzed operational activities in order to identify goal progress

  Led the implementation of a comprehensive corporate intranet Wiki which encouraged increased knowledge capture/transfer and training

  Oversaw the client services division within a successful organization which included supervising cross-functional team members and diffusing escalated client services issues

  Mentored/coached junior level employees, supervised project management, helpdesk, and technical support teams, and created innovative standard operating procedures

  Created innovative business documentation which included project planning documents, communication plans, risk assessment plans, use cases, test plans, and customer acceptance documentation

Additional Experience with SalePoint Includes: Product Manager (1998-2001) and Project Manager (1995-1998)