Yyyyyy x. yyyyyy

Eager to contribute academic credentials and talents in Market Research and Marketing toward supporting a dynamic organization in achieving business goals.

Data & Trend Analysis ~ Team-Building & Leadership ~ Focus Groups ~ Questionnaires

Consumer Buying Behavior ~ Project Management ~ Program Administration ~ Customer Service

         Demonstrated skills in market research, statistical analysis (including SSPS software), project management, business analysis, public speaking/presentations, and client relations.

         Considerable expertise in planning, organizing and managing workflow to optimize efficiency.

         Methodical, quality-focused, and well-versed in predictive modeling, quantitative analysis, data tabulation, trend identification, and creating reports, charts and graphs.

         Adept at interpreting complex data, creating surveys and questionnaires, facilitating focus groups, formulating action plans, and presenting findings.

         Sharp critical thinking, organizational, prioritization, decision-making and problem solving skills.

         Advanced understanding of marketing communications such as direct marketing, media, advertising, digital marketing, and social media.

         Analyze market trends to plan sales strategies, promote products, and enhance competitive positioning.

         Solid ability to achieve individual and team goals while cultivating unified working relationships with all levels of an organization.

         Proven success in supporting human resources activities such as interviewing and screening candidates, developing new hires, recognizing excellent performance, and coaching staff to adhere to corporate policies and procedures.

Wegmans Food Markets Inc., 2013 to 2016

Service Team Leader (2015 to 2016)

         Spearheaded overnight store operations by orchestrating merchandising, enforcing food safety and regulatory compliance, controlling payroll and other expenses, and minimizing shrink to optimize departmental bottom-line.

         Researched, analyzed, and identified business trends to capitalize on opportunities and eliminate deficiencies.

         Compiled and submitted detailed reports to management regarding issues or concerns occurring on overnight shift.

         Investigated issues with equipment and/or customer service to drive immediate corrective action.

         Mentored, motivated and developed front-end team of cashiers, coordinators, helping hands and maintenance associates by supervising performance, providing guidance and feedback, preparing staff for cross-training opportunities and delegating assignments.

         Equipped all team members with knowledge and motivation to increase 5S score from 13 to >19.5 out of 20.

Continued

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

         Actively supported recruitment efforts by conducting phone screenings, interviewing and selecting job candidates, and using Taleo and Lawson human resources software.

         Masterminded Hillside mentor program for high-risk to match participants with store leaders based on goals and passions.

Training Coordinator (2013 to 2014)

         Designed, updated, evaluated and implemented employee training programs for existing business areas as well as new initiatives such as Mail Order Pharmacy and Pharmacy Online Services.

         Standardized framework for instructor-led instruction to streamline tracking of completions, elevate department accountability, and achieve seamless program roll-outs.

         Coordinated web-based and classroom training for new and existing staff and accurately evaluated progress against defined benchmarks.

         Established and documented best practices and drove continuous improvement efforts.

         Resourcefully customized instruction for employees to effectively align with needs, learning style, personality, and level of experience.

         Steered divisional training and performed meaningful follow-up evaluations on all 26 Wegmans pharmacies in Rochester.

Sears Roebuck, 2007 to 2010

Cashier Lead (2008 to 2010)

         Merged human resources capabilities with managerial talents to recruit and interview applicants, train new hires, provide coaching, evaluate performance, and implement disciplinary measures as needed.

         Enforced company policies and procedures and oversaw the complete spectrum of store operations during evening shift.

         Identified high-potential employees to participate in career development opportunities, vital to retaining top talent and achieving corporate goals.

         Prepared sales forecasts and reports, devised employee work schedules, and supervised team in delivering top-notch customer service.

         Championed efforts to propel weak credit card sales from ranking at the bottom to #1 in district.

Jewelry Lead (2007 to 2008)

         Arranged visually-appealing and highly organized merchandise displays to maximize customer attention, interest, and conversion to sale.

         Applied inherent leadership skills toward training, coaching, and directing new department personnel.

         Performed broad-scope administrative functions such as sales planning and forecasting, staff scheduling, and report preparation.

         Administered staff evaluations to provide constructive feedback, recognize and reward excellent performance, discuss professional goals, and identify areas for improvement.

Master s Degree, Business Administration, St. John Fisher, 2015

Bachelor of Science, Psychology, SUNY Brockport, 2012

Certificate of Completion, Dale Carnegie Training, 2014

Winner of Breakthrough Award and Outstanding Performance Award

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

In addition to substantial experience in all facets of retail operations management, I bring to you outstanding talents in team-building and leadership, strong capabilities in market research and trend analysis, and excellent skills in strategic planning, project management, marketing, and customer service. My exceptional academic background, advanced skills with Microsoft Office Suite, and record of continuous improvement will certainly provide an immediate and measurable impact to your organization. Additionally, I offer polished communication, data gathering, analytical, and employee relations skills which are paramount as a (INSERT JOB TITLE/POSITION).

As a dedicated contributor to your organization, I will prove to be a highly motivated professional and influential leader committed to supporting you in achieving your goals through exemplary ingenuity, assertiveness, and a positive energy. I am confident that I am an ideal candidate for this opportunity, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy