Administrative professional, with extensive experience in Homeland Security/Transportation Security, seeking a challenging Administrative/Clerical assignment

  Associate s Degree, Health Fitness Specialist

  TSO, OSHA and Document Tracking training

  Expertise in meeting all aspects of Homeland Security-related responsibilities

  Continually performs to the highest professional standards while providing world-class customer support and service; particularly detail-oriented

  Experienced in working with and supporting team activities; equally skilled in working independently and consistently set realistic personal goals

  Successfully develop well-informed, effective and timely decisions that support achievement of assignments while improving daily work environment

  Outstanding strengths in rapidly understanding directives and responding/performing appropriately

Homeland Security Activities ~ X-Ray/Other Equipment Screening ~ Passenger Observation ~ Situational Awareness ~ Information Analysis/Evaluation ~ Report Development ~ Online Training ~ Customer Service ~ Equipment Maintenance ~ Policies/Procedures/Regulatory Requirements Compliance ~ Critical Thinking Skills

Microsoft Word/Excel/PowerPoint/Outlook

Huppert Farm Service, Ellsworth, WI 2013 - Present

Personal Assistant

       Effectively oversee and perform wide array of household tasks as well as special assignments as requested by employer; skillfully serve as company receptionist with duties for responding to telephone calls, receiving visitors and accepting deliveries.

       Develop comprehensive shopping lists for all materials/products used for household cleaning/maintenance, facility/grounds upkeep and any needed equipment as well as furnishings/decorations/linens/food; also pick-up/deliver household goods to ensure a balanced company workload.

       Hold responsibilities for balancing household checking/petty cash banking accounts and successfully perform laundry-related tasks including washing/pressing/folding/storing linens.

Homeland Security, Fort Snelling, MN 2002 - 2013

Transportation Security Officer (TSO)

       Expertly performed screening of individuals/property/cargo at airports and other transportation terminals in alignment with TSA directives; utilized walk-through/hand-held metal detectors, explosive detection systems and x-ray equipment and performed all needed equipment maintenance to ensure optimal performance.

       Assumed responsibilities for assuring that travelers were protected from the transportation of deadly/dangerous objects; continually developed skills in critical thinking and situational evaluation/assessment to identify/mitigate actual or potential threats and employ appropriate responses.

       Collaboratively interfaced with superiors/colleagues to develop communication network while strengthening ability of TSA to mitigate/remediate threats.

       Regularly utilized MS Word/Excel/PowerPoint software to author needed documentation including incident reports and gain on-line training; also provided outstanding customer support and service, particularly for individuals with special needs.

       Scrupulously documented any passenger complaints for use by transportation organizations/facilities and provided passengers with appropriate incident reports covering lost/damaged property or personal injury.

Homeland Security, Fort Snelling, MN 2012

Play Book - Detail

       In this concurrent assignment involving detailing responsibilities, was tasked with observing and engaging in encounters with public to identify individuals with possible involvement in harmful activities directed toward transportation systems.

       Collaborated with colleagues to assess behaviors of individuals; approached assignment with understanding of typical behaviors/composition of travelers and sensitivity to any deviations from those standard behaviors.

       Continually balanced meeting customer service and support needs with assuring safety/security; implemented TSA transportation policies/directives/regulations at TSA airport/FAMS operations.

       Utilized broad array of electronic equipment, including computers/software/databases, wireless devices and two-way radios to allow communication among involved individuals and analyze shared information.

       Steered constructive interaction among co-workers to positive resolution of any disagreements or conflicts and continually focused on working cooperatively toward achievement of shared team goals.

Red Wing Shoe, Red Wing, MN 1989 2002

Laborer

       Planned/directed assembly line activities to ensure proper assembling action of sub-assemblies to larger products; was trained on use of equipment/material handling/production.

       Identified conditions that interfered with production and skillfully used array of hand tools to correct assembly line malfunctions; also applied knowledge of internal control procedures/techniques toward preventing any problems while ensuring delivery of excellent products.

       As needed notified supervisor of any parts/equipment/tools defects, less-than-acceptable assembly work and other issues requiring remediation; also prepared products for loading/shipping and coordinated replacement deliveries for sub-standard/defective products.

       During tenure with organization was regular participant in OSHA training, including use of safety equipment, operating various computer systems and providing logistical support; also oversaw shipping/receiving to ensure adherence to company policies/guidelines.

       Skillfully maintained inventory records of loads/cargo moving through supply area, developed billing documents and oversaw labeling/storage of containers.

Globe University, St. Paul, MN

Associate s Degree, Health Fitness Specialist, 2013

TSO Basic Training

Travel Document Checker

OSHA Training

X-Ray (ATIX, Rapiscan, Heimann), WTMD, HHMD, Sabre 4000, ETD Itemizer, BLS

Date

Hiring Agent Name

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Company Name

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Dear__________________:

I am currently seeking a challenging career opportunity in an Administrative or Clerical capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include an Associate s Degree in Health Fitness Specialist, and Transportation Security Officer (TSO), OSHA and Document Tracking training.

Areas of relevant expertise include exceptional capabilities in working with computer hardware and software, managing databases and authoring correspondence, incident reports and situational assessments, among others, using MS Word, Excel, PowerPoint and Outlook. Additionally, during my long-term involvement with Homeland Security while serving with the Transportation Security Administration as a Transportation Security Officer, I gained expertise in the use of x-ray and other screening equipment, observing passengers and environments to hone capabilities in developing situational awareness and evaluating/analyzing information, and working closely with the traveling public to provide the highest levels of customer support and service.

Over the course of my career in multiple assignments, I have had the opportunity to develop strengths in working collaboratively with colleagues, mitigating or remediating any problems/issues and understanding and complying with organizational policies, procedures and regulatory requirements. I have also placed importance on continually developing my critical thinking skills and abilities to assess situations and respond appropriately.

I readily adapt to new environments and enthusiastically take on new responsibilities and challenges. Additionally, I am equally effective in team-oriented or self-driven professional environments.

As an employee, you will find me to be committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future so that I may have the opportunity to illustrate this to you in person.

Sincerely,

Yyyyyy x. yyyyyy

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